Figberry Guestrooms & Lodge — Hotel in Free State

We booked and paid for a specific room almost 2 months before our attempted stay. On arrival they apparently have a self check in system, whereupon we discovered that we were allocated a different room, which didn’t meet our needs. They only have one room which met our needs.

When we called to ask what the problem was, we were told that the current guests in this Love room had extended their stay and thus we were being allocated the smaller (cheaper) room, again not fit for purpose.

They were not prepared to move the guests in our room. All we were offered was apologies and offers to assist booking accommodation elsewhere, none which met our needs.

So after a long day of driving with a child and a toddler, all of us tired and irritable, we had to spend an hour ringing around frantically trying to find a suitable place to stay, which we eventually did at Monte Bello.

To say that we were upset and disappointed is an understatement. Why could they not have let us know beforehand?

Then we had to struggle to get a refund, which we eventually got.

Shame on...

The Figberry Guestrooms was definitely one of the best guesthouses we stayed in! The experience is aesthetically pleasing! The overall décor of any of the rooms are beautiful! We stayed in room Lilly and Susan, both very beautiful. Even though we were there in the midst of Winter, the rooms was still very cozy. The only thing I can maybe comment on was that there weren't really place for unpacking, so maybe just take a hanger or three with. Overall a...

Lovely place to stop over! The area is very quiet and peaceful. The rooms are tastefully decorated, and ours had a kettle, fridge and microwave. The rooms are situated around a pretty courtyard, that our little dog really enjoyed sniffing around. We were particularly impressed by their COVID procedures, which gave us a lot of comfort. I will definitely be recommending them to friends and family, and stopping...