Flamingo's Nest Centre — Hotel in Gauteng

We did not settled our bar tab as reception was closed when we left, we requested a copy of the bill and agreed to settle it once we had received it. Below is the email sent trying to assist in improving their service.

Karen mentioned that the Flamingos Nest is a new acquisition and as such, we would like to offer some constructive criticism to assist in improving your service to your guests. The potatoes  were undercooked and although there was issues with power, food should never be served if it is not cooked properly. The bathroom in our unit only had less than half a roll of toilet paper, we had to take from the communal ablution facility. There were 4 small milk pots which was insufficient for a cup of coffee on arrival and departure. Maybe consider at least supplying a 500ml. 4.The coffee supplied was substandard, at the very least, Nescafe should be supplied. Ricoffy should be an additional option. Filter coffee in the bedroom is pointless if there is no plunger. The fridge was not switched on for our arrival. 6.No bottled or fridge water supplied in bedroom. No fan/aircon in the room. Cracked sink which definitely should be replaced. Shower door didn't close. The barman had no tot measure and no ice scoop and had to use his bare hands. Fridges in bar were not working. No information/guide book and reception contact details available in unit to report problems/concerns. A permanent and fully functional generator in any hospitality industry is an absolute necessity. A rate of R1000 for the night is excessive when there is such a lack of basic/functioning amenities.

Their response 7 days later!!! We are in receipt of your email. We apologise for the inconveniences caused during your stay.

The power is a National problem and we are in the process of putting all measures in place so we do not have such an occurrence in the future.  Our team at the lodge did everything possible to ensure that our guests were okay during this power cuts.

As a means of good gesture, we have not charged you for the bar bill.

I do hope you accept and wish to see you in the near future.

The irony!!!! Flamingos Nest charged my friend for the bar tab which I reimbursed accordingly, I informed Flamingos Nest accordingly which to date, I have had no response.

Service goes a long way and unfortunately I can honestly say that there was no service offered at this new...

The service here is pathetic. The staff make excuses about change of ownership of the venue. They send you SMS’s about WIFI and when you get here there isn’t any WIFI, guess what an excuse accompanied that. They advertise that they’ll be a braai area and that too wasn’t available. The lady working here is really good at making excuses. The room wasn't prepared for us, the lady had to run around looking for basic things which were supposed to be in the room after housekeeping did their job, i.e. like toiletries. She went to an extend of threatening to give housekeeping a warming whereas she said she personally prepared the room for us herself, THE TV WASN'T EVEN WORKING!

Don’t come anywhere...

Service is Horrific. booked this place to have an event, Roxanne ensured that the place will be ready to use and that their construction would not interfere with my party. the Sunday before the event i find out Roxanne has now left and that Agnus will take over, Agnus tell me they will have the place ready and that they will give me a back up conference room at the same price if there are any issues. 4 days before the event they call me and tell me they cant host me and that i now need to find an alternate venue. They wont allow me to speak to the owner or give me his contact details. They are horrible with customer service and i would not recommend using them at all as they...