Nouvelle ere Beauty Spa & Boutique Guesthouse — Hotel in Gauteng

Beautiful place with so much potential. I am ready to create a warm feel for them. Well there was nothing calming and relaxing about my experience. No special aromatherapy massage oil was used, no scent nothing. It doesn't smell like a spa. No nice aromas smelling around. I was not given the oil to inhale before it was used on my body. While facing down all i could smell was my masseuses feet through her takkies. I was not asked where they should focus on and my daily routine stresses. for instance if i sit long ours on the laptop main focus should be lowerback and upperback. If i work at a salon standing the whole day focus will be on the legs, feet and neck etc. I had to request for blinds to be closed during my session because there was too much light coming in. While getting the massage there was no communication i had to ask if i have knots because i would feel them. Usually i would have expected to be told and advised.

Types of recommended Aromatherapy oils they can use: Lavender Oil: has a calming scent that can help you relax and de-stress from anxiety or stress. Lavender Massage Oil is also known for being beneficial for the skin. It can help reduce inflammation, redness, and irritation, making it a great choice for people with sensitive skin. Calming, relaxing, nurtures creativity, promotes well-being, balancing to body and mind, promotes sleep. Bergamont Oil: Sweet and citrusy. It promotes feelings of happiness and peace. Gives an instant pick me up Peppermint Oil: Cooling and soothing for tired muscle Clary Sage Oil: For Stress, anxiety, better sleep and menstrual cramps. Frankincense Oil: Emotional balance, improves concentration, eases irritability and impatience Eucalyptus Oil: Relax and sooth the body. For Skin infections and respiratory support.

The lighting of incenses, room diffusers and scented candles can also work. Soothing tea should be offered as well or water during the massage and make sure clients pee after the massage. Dedicate a relaxing room after the massage to catch some...

The service I and my friends received was very poor,we went to this spa on the 12th March 2022 and the experience was very bad,we were 5 and when we arrived at the place we were late for our appointment and they welcome was horrible,they told us how late we are,we must takeoff our clothes and lay on beds so that they can start,when we do our bookings we explained to them that one of our friend will be traveling using a public transport, and indeed when 4 of us arrive 1 was still in a taxi,we tried to explain to them but they were not interested, our package included full body,snacks on arrival and feetgrap But guess what they didn't give or serve us with snacks and drink on our arrival,they were in a hurry, 4 of us we had to takeoff our clothes and lay on bed, while laying on bed our 1 friend that was still in a taxi,she was phoning to get the place right,guess what my friend who answered the call was told put your phone on silence the session is on ijooooo image one of us is looking for directions but we can't give to her bcz the session is on.when she arrived at the place (our friend who was in the taxi)she was told it is late "take off your clothes and bcz you are late I'm only going to do body ,and actually I'm doing you a favour"for heaven sake we paid for 5 ijoo,we started to ask if they can please do her,seriously start to beg them ijooo,after the four of us they took us for feet scrub, ijooo it was bad experience, when we are done we ask for our soft drink ijooo they put our snacks in this room that looks horrible imagine after receiving such bad service they didn't know which drinks comes with our package, they refuse to do our friend the feet scrub. The service was very bad,I don't think I can refer anyone there the staff are not professional .and it was bad bcz I was referred by one of my friend who stay...

The spa is beautifully branded, with every staff member in stylish Cool Stuff apparel, even the gentleman at the gate. The reception ladies were professional, friendly, and made us feel genuinely welcome.

Our absolute highlight was the massage experience. Ana and Neo were outstanding: skilled, warm, and attentive. Thank you both for redeeming the visit and turning things around for us.

Unfortunately, our first impression was almost ruined by Semi, the WhatsApp admin. Her attitude on arrival was inappropriate and unprofessional , from her tone to her body language, she came across dismissive and rude while explaining the FNB Entertainer process. Also she did not have to come explain anything as the ladies in reception have already helped us. I strongly recommend that she not interact directly with clients, as she does not represent the same standard of service shown by the rest of the team. She is the rotten potato if I may say. You have a good thing going on there:...