Protea Hotel Midrand — Hotel in Gauteng

The place is beautiful and the rooms are beautiful but I was not happy with the service.

Firstly, on Monday my room was dirty when I arrived,  in the wardrobe, on top of the table, the floor was dusty too. I thought it would be swept and moped when I came back the following day, but it was still the same, I even complained at the reception in the evening. They told me the caretaker was going to my room. I left the key as I went to dine in. When I went back after dinner, the room was still not swept. On Wednesday, they swept only the room and not the bathroom, they never moped, except the small area where a drink fell. Like I couldn't walk barefooted in that dirty room.  Bath tub was never washed, they could change the bedding and towels but never washed the tub. I have never slept in such a 4 star in  my whole life and I'll never book here again. Dedicated cleaners and caretaker required here, I don't know how you allow guests to check in, in an unwept dusty room.

The other minor but nuisance part is in the dinning. The last day I was leaving, there was this old mother that was making eggs and omelette, she was very unfriendly and she was looking angry when I asked for another egg, like really. The worst part of the hotel, there are plenty of things for people who eat red meat, there was always bacon, pork bangers and boerewors, but there was never anything meaty for me in the morning, so I was obliged to eat eggs and cheese all the time. No fish fingers or chicken fillets. And that mother would be looking at me as if I'm doing wrong when I come to ask for another egg. Another annoying part, waiters are so quick to take dishes while we are still eating, if you just leave your table for a while, you'd find your food taken. But they aren't quick to replace those cutlery when others have eaten and left. So before you eat Breakfast or dinner later, you'll have to going around looking for cutlery course it hasn't been replaced after...

If I could rate this a zero, I would! I had a deeply frustrating and disappointing check-in experience at this Protea Hotel. I had booked my stay through my Discovery Bank profile, which should have been a seamless process. Instead, I was met with confusion and incompetence at the reception. The staff claimed they couldn’t assist me because they "don’t have a Discovery Bank account," which shows a shocking lack of understanding of how their own booking partnerships work.

Despite my repeated attempts to explain the process, they refused to listen and even asked me who they should call to resolve the issue. How is it my responsibility to train your staff on how to do their job? I eventually gave them the Vitality Travel emergency number, but instead of calling, they stood by and made me call from my own phone. I spent over 40 minutes at the reception, standing the entire time, trying to resolve something that should have been handled swiftly and professionally.

Not once during this ordeal did anyone apologise or acknowledge the inconvenience caused. Once the issue was finally resolved, all I got was a cold “all sorted, here is your room key.”

This experience was not only disappointing—it was disrespectful. I felt like an inconvenience rather than a valued guest. This was my first and definitely my last time staying at any Protea Hotel. I expected better from a brand affiliated...

Everything about this place was just okay. Service was mediocre, and could do with some major improvement. The only admirable thing about this place is the friendly staff, that's it.

It was a two night, three day stay and as much as everything just seemed okay and tolerable it all went downhill after that. I had attended a work conference and of course had to check out way before check out time (7h30) before proceeding with my day. My colleagues and I checked in our luggage to be stored at the front desk and of course received a perforated ticket number after our bags were tagged.

A short 5 hrs later (12h30) we requested to receive our bags as we were enroute home - only to be told that our bags are not there and that it is being transported to the airport?! Nobody, and I mean nobody had instructed this. As infuriating as we were (three bags weren't able to be located) all we received were confused faces from staff and each member passing the buck eventually blaming the transport manager for this mishap.

Please explain to me how our bags were just removed off the premises without our consent? Why is there a ticket system in place if anyone and everyone can just pick and choose bags to take home whenever they please?

This is absolutely pathetic and this place is definitely not worth returning to because trust was lost and I will never feel safe...