River Place — Hotel in Gauteng

I attended a wedding at River Place Lodge this past weekend, and while we were all down at the river celebrating, 4 of our rooms were robbed and ransacked and they took everything they could get their hands on! When the General Manager Ken was called he told his staff to deal with it and that it was not his problem, could not even be bothered to call the police we had to, once the police arrived we were then informed by them as well as the staff that this has happened before, so basically guests are left there exposed to this risk without anyone monitoring the grounds whatsoever, after we found our rooms broken into we assumed there would be someone, anyone to come and say sorry or assure us they were looking into it but unfortunately not a single manager in site!!!! Worse than any of this is the fact that it was absolutely without a doubt an inside job, they knew exactly which rooms had the most valuable electronics in them and hit those rooms, there was no visible forced entry besides a small broken window that not even a small hand could have gotten through! Once we went up to the rooms there was a staff member acting very suspiciously and very defensively walking around in the bushes, the next morning we discovered that someone from the lodge had taken drinks and food to these criminals so not only were they robbing us they were having a tea party at the same time! They also knew that everyone was at that moment listening to speeches and that there would be no one in their rooms! Once the general manager Ken finally arrived the next morning AFTER BREAKFAST he informed us that for all he knows it could have been someone from the wedding party! I am absolutely appalled at how this was all handled by River Lodge and cannot get over how nothing has been done about it! Its so disappointing to me that this is how a very dear friends wedding had to end and that no one was given even a simple I am sorry this has happened to you! You are supposed to take care of your guest yet you seem to be doing the complete opposite! I cannot begin to even imagine how you guys got a 4 star rating, false advertising all over your websites, none of the rooms have TV's like advertised, none of the rooms have fridges like advertised, and conveniently none of the safes seemed to be working, I did not even have hot water in my room! I am absolutely disgusted by River Place Lodge and WILL NEVER...

Our party of 4 celebrated a special event here. The menu was their dedicated Easter menu (not sure what a general menu would look like). The menu itself was fairly short. There was only 1 meat option which we all had, I.e. the spicy calamari/squid starter which was very good. For mains we decided to explore the options a bit more with each person choosing a different option. We had the gnocchi with pesto option, the "twice" roasted pork belly, the petite steak with balsamic reduction.and the pork and beef meatballs with linguine. The meats (the belly and steak) were served with the same mash and veg combo while the belly was also accompanied by an apple/sweet chilli, sauce. Overall the food was good and tasty. The mash/veg combo was nothing to write home about. The steak was asked for on a medium rare basic which was a hit and miss as far as consistent cooking is concerned. The pork belly appeared to have been grilled twice. The crackling was crisp but the meat itself appeared to have been sacrificed as well as it was chewy and tougher than pork should be. The meatballs were good but again quite generic. The gnocchi was good. The sauce was tasty but clearly missing the mushrooms that it was advertised to be inclusive of. Despite all of these shortcomings, the ambience (we had a table on the small deck directly overlooking the river), the live music (a saxophonist playing a discrete distance away) and the highly attentive waitron/server who assisted us made for a highly enjoyable drawn out four hour "lunch" session. If the level of the food was to improve a little bit, this place would tick all the...

What a disappointment, not even worthy of one star! I booked a gazebo and a romantic package which was paid for and confirmed days before. I took a very special lady on a first date, and I made it abundantly clear to Debbie, who I made the booking with. When we arrived at 16h30 on Saturday afternoon, absolutely nothing was ready. The flowers that were supposed to go on the table were standing on a desolate table in the restaurant. The gazebo was not ready nor was it cleaned; cobwebs covered the backs of the chairs; cushions still had to be placed on the chairs; the table still had to be set, the gazebo itself is more an army tent without side panels of which the tarp is full of holes… none of which is romantic in my humble opinion. The “romantic package” was also supposed to include a three course set meal, but we had to order from the restaurant menu, and we only ordered mains, no starter and no dessert. What exactly did I pay for, and it’s not as if it was the price of a McDonalds happy meal! I tried to reach Debbie again on the Monday after, with no avail. I left her a message to get back to me, but she never did. Tuesday I tried again, but a very hesitant employee told me that she was not in. One of the managers, Lizelle, returned my call, and offered to look into it and apologized, which I appreciate, but it doesn’t reverse time and give me a second chance to make a first impression, now does it? Never in my life again will I set foot on the property, let alone visit one of...