Hotel Savera — Hotel in KwaZulu-Natal

The hotel has been renovated in year 2015 and it seems millions of ZAR spent on it to give it an impressive Indian culture look. It's matter of pride to have such Indian hotel in center of Durban with all facilities like typical Indian restaurant, casino, horse racing batting and gambling machine.||Though the Owner is very kind and full of dedication, its not him who run the business on day to day basis. This is what makes the experience worst for the guest like me who stayed there for almost 3 months !!||The housekeeping is poor as they don't change the towel and bed cover regularly, reception is poor, need to beg for milk/coffee as these are not topped up on daily basis, missing breakfast items, Poor response on any service request made, Long waiting time for food and almost an hour on weekend that stops you from eating there. Even not given a room as promised with a proper view.||Peoples working there are of soft and friendly nature and I am still trying to find out on what stops them from provide better hospitality ? ||As there are many hotel staff meetings going on almost daily basis, they need to brainstorm on how to make the guest experience better with prompt and improved service. All the best and would like to see such Indian hotel growing in...

To be honest, I would have not have even this dump a star, but the public needs to be aware of the absolutely disturbing stay my family and I had at Hotel Savera. Firstly, on arrival we were welcomed by the lack staff members who were completely computer illiterate, let me not even mention their hospitality towards guests at the the Hotel (however, they where enjoying the scenery of the drunk women performing outside). The staff members insisted that all the rooms where booked (with us booking and paying 2 month prior to our trip). With the request of a family room, we were given a room in which someone had slept in and had not been cleaned, stinking and in a disgusting state, and, their staff members insisting that we can "rough it out". We were then moved to another room which was tiny and not much of an improvement from the first. Only once we argued out booking were we all of a sudden given the family room that we asked fro, which to our surprise was not cleaned as well. Let me not get started on their torn towels, wet bedding and terrible service. There is so much could go on about but I hope that the next person does not make the same mistake we did by booking at this...

To be honest, I would have not have even this dump a star, but the public needs to be aware of the absolutely disturbing stay my family and I had at Hotel Savera. Firstly, on arrival we were welcomed by the lack staff members who were completely computer illiterate, let me not even mention their hospitality towards guests at the the Hotel (however, they where enjoying the scenery of the drunk women performing outside). The staff members insisted that all the rooms where booked (with us booking and paying 2 month prior to our trip). With the request of a family room, we were given a room in which someone had slept in and had not been cleaned, stinking and in a disgusting state, and, their staff members insisting that we can "rough it out". We were then moved to another room which was tiny and not much of an improvement from the first. Only once we argued out booking were we all of a sudden given the family room that we asked fro, which to our surprise was not cleaned as well. Let me not get started on their torn towels, wet bedding and terrible service. There is so much could go on about but I hope that the next person does not make the same mistake we did by booking at this...