La Villa Vita Boutique Hotel and Spa — Hotel in Mbombela

I am not a happy customer. Attended my son's wedding at this venue. La Villa Vita is a jewel, slipping away in the abyss of mediocreness and poor service.

1. You have to carry your own luggage up at least 40-50 stairs.
2. Not 1 stair is of the same height, some are dangerously high, while others are dangerously low. Not nice to constantly cope with the huge variance in stair heights and size.
3. Toilet in our room was leaking onto the bathroom floor after using it. We reported the leaking toilet 3 times to staff but management just replaced the already drenched smelly towel with another. We stayed in this smelly room with leaking toilet for 2 nights before returning home.
4. Nobody answers the telephone at the reception to report issues. You have to walk up and down the premises looking for someone to report problems to.
5. Bed linnen was old and damaged
6. Bed lamp not working
7. Kettle for coffee and tea is placed on the other side of the room, not at the coffee and tea tray in the room, as there is no electric point at the tray.
8. Bathroom ceiling is covered in mould.
9. LED globe in the bathroom was flickering and not replaced after being reported.
10. On the second day our towels were not replaced and our soap was removed and not replaced.
11. If you want a drink from the bar you must sent a search party to find someone that can assist you. (I wonder how many people help themselves at the hotel's cost and walk away)
12. Gardens are dry and neglected with some water features out of order and not working.
13. Wooden stairs leading down into the garden from the deck, at the side of the bar, seems thined out and damaged by termites. Just a question of time before someone falls through.

Lovely setting and originally a brite idea, but now in serious need of urgent and proper management, maintenance and upgrades. 5 star prices for a 1...

Wanted to treat my mom for her 60th and La Villa Vita turned out perfect 👌 With the surrounding bushes and Italian vibe it feels like a whole different atmosphere than just being in Nelspruit.. From start till finish, she was treated like a queen and everyone went out of their way to give her a very special day!! Carried her luggage all the way to her room while she got to relax to one of the best massages (she almost fell asleep) and got treated to an A-mazing pedi!! Had her room ready before check-in with some beautiful flowers and got her a vase right away.. She loved her room, from the awesome colors, to everything she needed esp the peace and quiet.. She was able to catch a nice tan at the pool and was spoiled with some yummy birthday cocktails!! With the beautiful sight at night of the lights over the pool and the soft music playing, she enjoyed a delicious dinner and champers.. She LOVED the Peri-Peri chicken and the Crème Brule with it’s sweet message was a def favorite!! She says the service was excellent, always helpful with anything she needed and fast to get it to her.. The staff was very professional and hands on but at the same time relaxing and so friendly.. With a time difference and short notice they managed to do everything I asked and added the extra effort that made this a day she will never forget!! Thank you to everyone at La Villa Vita for the moments and memories, giving my mom a special 60th when we...

The hotel is absolutely beautiful. The presidential suite(room5) has beautiful space, lighting, deco. Lovely place. The spa rooms also nice and bathrooms have both bath and shower in each room. Chocolates on the pillow before bed. The spa offers a lovely variety of treatments.

Down side is booking process, though have been told it’s not always this way just that the usual manager was away on maternity leave. The person I spoke to was unable to assist telephonically, requested I email, which I did. Eventually short story is half the family had to sleep elsewhere as the booking was not done. And the place booked down the road was horrible (Khayalami)

They tend to leave the bathroom windows open, which can let in bugs, so remember to close them.

Nice buffet breakfast. Has never tried blueberry and chocolate muffin combination. Turned out to be nice.

The gate opens efficiently. There is easy parking.

The curtains keep out sunlight and allow you to sleep in late.

Just the booking process could have been easier we would have loved to stay longer and have more rooms. Which could have been possible with more...