We booked for 3 nights from 25-28th of December, the room description stated 1 king and 2 single separated by a door, when we got to the hotel, tired and hungry after a 9 hour drive the room allocated was 2 doubles. I brought this to the attention of management but to no avail or help, the manager then suggested he will find an extra bed to extend the double which i accepted for the night and to resolve the issue with the reservation clerk the next day. He then couldnt find a bed to keep his word! Room was filthy and dusty, blinds and floor had dust on them, shower didnt work as the water coming out was a trickle. We tried to have an early night but was near the dining room and the noise was unbearable. The next day i called the reservation clerk Goodman, who insisted he gave me the correct room, when we showed him the description on Agoda he arrogantly then argued that its Agodas problem and mistake and not his problem. he then also insisted that the room was not available and promised to check and call me back, 2 hours later i called him again and his arrogance increased and said he is checking and will call me back, still no call. after a long day at Kruger we get to the Hotel and find that we been allocated the correct room finally BUT our belongings have been moved without our consent after explicitly been told not to touch our things! the room aircon didnt work in the 35 degree heat in the small room, the bath tub tap was clogged and the sinks also. I requested that the reservation clerk refund me the difference between he room i booked and the one he gave me for the 1st night and he just laughed. i also repeatedly requested the managers number and contact details which they...
Read moreThis is probably not news to many bikers out there, but I feel compelled to put this out there for those who have not yet made a point of staying here... (Please note that this is not just meant for bikers…)
What an absolute gem! From the very first email enquiry about availability, I realised this place is different. There is a genuine appreciation for your custom, something most accommodations simply take for granted. Prompt replies and an effortless experience to make a group booking.
From the moment we arrived, Willem Jnr., Laureen and all their staff treated us like family. Their warm hospitality was truly outstanding, always ready with a smile and helpful advice. The rooms were spotless and comfortable, and the food was simply delicious. Every meal was a treat, with fresh ingredients and home-cooked flavours.
If you're looking for a place with genuine hospitality, sparkling clean accommodations, and satisfying food, a gracious and very entertaining host, look no further!
I know you assume this as a standard but I want to compliment you on exceeding my expectations and setting a new standard.
Thank for making our weekend away just that much more enjoyable. We will definitely be back soon!
BMW Motorrad...
Read moreWe recently stayed at Little Pilgrims Boutique Hotel in Hazyview and found this to be a really nice place to stopover before or after trips to Kruger National Park (KNP). Reservation was made through booking.com. We were very well received upon check-in and were quickly into our room. Front desk service was very friendly, they have luggage storage if needed as well. ||Our room was comfortable and spacious. Bed comfortable, desk, chair, TV, A/C, Wifi and kettle all worked just fine. Bathroom was fine, shower water pressure good as well. Rooms enclose an open area with pool, bar, restaurant (Wagon Wheel Saloon) and garden area with trees. There is plenty of enclosed parking as well. We had a pretty good dinner and they prepared a hearty and good breakfast box that we were able to take early the next day for our day into KNP. ||Overall, we really liked Little Pilgrims Boutique and would gladly stay here again in the future before or after longer stays at the SANS Park rest camps inside Kruger. It is a comfortable, clean and relaxing place to rest up a bit...
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