I should have gone through all of the reviews before making a booking and wasting my money on this resort.
First off all, the road to get to the location is horrible. Make sure you have a bakkie or SUV that can handle the dirt road. The pictures uploaded were from 2017, you should see how it looks now. There is no maintenance on the place, the swimming pools were green and smelled like pond water. The little golf course was not maintained, the chess section was not maintained. The rooms are too hot, there was only a ceiling fan and one portable fan (Asked the owner why do they not install aircons in these chalets as it is in Limpopo and can get very hot, the reason on her side was because "I do not have money for it", but we were charged over R23K for the 4/5 nights.... So not sure where all the money is going to. Also, keep in mind no coverage and no wifi, they will say they have wifi but it is only in the reception area. (Pointless)
I said to the owner that I will rather look at another place to book and she stated that they are the cheapest in the area... Not true, we ended up booking a 5 bedroom house in Modimoli for R16K for the rest of the nights which was simply amazing, the swimming pools were clean, very friendly owner and staff, wifi, fans in every room and very cozy.
In anycase upon arrival, the gardeners decided to cut our grass by our chalet, it shipped a few paint on my car and shot us with stones while busy unpacking. I asked them just to wait so that we can unpack and move the car, they looked at me and continued with the grass cutting. I mean, if you know you have customers coming at a certain time or day make sure beforehand that the place is in tip top shape.
We slept over for one night as it was not what we expected for the price. I asked the admin in front and the owner for a refund of my money and the owner started ranting on that she will not give any refund back.
I said to her that it is in your T's and C's that you do not refund the deposit but the rest you can refund, she refused. I went back to our chalet and started packing that morning, went to go give in the keys and she stated that she will give me R8k back, I said that would be great. They ended up only refunding me R6K.....
Very very dishonest. To be quite honest, this place should not exist anymore as the "Owner" does not care about the customers, only the money... Remember, the customers are the ones that brings in the money... Keep your customers happy and more will come.
Not worth it at all. Will never go back there and will advice people to double check the place before making a booking as you will lose money just like that as it seems that they will use that deposit on themselves instead of maintaining the resort.
So if the owner is reading this, make sure you listen to your customers. It will seem that I am not the only one complaining about your resort.
Goodluck in the...
Read moreI should have gone through all of the reviews before making a booking and wasting my money on this resort.||||First off all, the road to get to the location is horrible.||Make sure you have a bakkie or SUV that can handle the dirt road.||The pictures uploaded were from 2017, you should see how it looks now.||There is no maintenance on the place, the swimming pools were green and smelled like pond water.||The little golf course was not maintained, the chess section was not maintained.||The rooms are too hot, there was only a ceiling fan and one portable fan (Asked the owner why do they not install aircons in these chalets as it is in Limpopo and can get very hot, the reason on her side was because "I do not have money for it", but we were charged over R23K for the 4/5 nights....||So not sure where all the money is going to.||Also, keep in mind no coverage and no wifi, they will say they have wifi but it is only in the reception area. (Pointless)||||I said to the owner that I will rather look at another place to book and she stated that they are the cheapest in the area...||Not true, we ended up booking a 5 bedroom house in Modimoli for R16K for the rest of the nights which was simply amazing, the swimming pools were clean, very friendly owner and staff, wifi, fans in every room and very cozy.||||In anycase upon arrival, the gardeners decided to cut our grass by our chalet, it shipped a few paint on my car and shot us with stones while busy unpacking.||I asked them just to wait so that we can unpack and move the car, they looked at me and continued with the grass cutting.||I mean, if you know you have customers coming at a certain time or day make sure beforehand that the place is in tip top shape.||||We slept over for one night as it was not what we expected for the price.||I asked the admin in front and the owner for a refund of my money and the owner started ranting on that she will not give any refund back.||||I said to her that it is in your T's and C's that you do not refund the deposit but the rest you can refund, she refused.||I went back to our chalet and started packing that morning, went to go give in the keys and she stated that she will give me R8k back, I said that would be great.||They ended up only refunding me R6K.....||||Very very dishonest.||To be quite honest, this place should not exist anymore as the "Owner" does not care about the customers, only the money...||Remember, the customers are the ones that bring in the money...||Keep your...
Read moreWhere do I start? Maybe with the fact that the lodge is only accessible by a +20km dirt road, which was not communicated upon our booking. There's also absolutely no cellphone reception within the dirt road or the lodge, so should something happen, I wish you the best of luck and can only hope that you will be equipped with the necessary survival skills. The dirt road took us around an hour to navigate, before finally reaching the lodge. To our surprise, definitely a peaceful and secluded accommodation. With a variety of wildlife, it was easy to settle in, even after a horrid driving experience. The accommodation itself was bare and underwhelming. I recommend bringing your own bedding and a can of doom is a must! It was said that the lodge has Dstv but to our surprise, there wasn't even a TV to begin with! I also recommend bringing your own sanitizer because there was absolutely nothing at the lodge, or within their facilities. To add to this, almost no one wears a mask or seems to care about something that has been tragic for so many of us. Would I go again? No. Would I go again with a better equipped vehicle? No. Would I even engage in a conversation about going back to this place? No. Would I think about my awful experience while I take my car for balancing and...
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