Learn more insights from Wanderboat AI.
We booked out the entire estate for our wedding from 25 to 27 October 2024 and what was supposed to be an amazing destination wedding weekend turned into a horror show for our guests staying at Bosheuvel Estate.
Our guests arrived on Friday to discover that there were dirty linens on their beds, the linens were torn and stained and there were no towels provided in the rooms. The rooms that did have towels only had 1 towel per room for 2 or 3 people.
The rooms were filthy with what looked like never washed bath mats in the rooms that were actually provided with bath mats, dirty old soaps that people had left in the showers.
There were toilets that were not working and the bathrooms had little to no water pressure in the baths and showers. The rooms that did have water had no hot water. There were not even bath plugs in the rooms that had baths.
We decided to have our Friday night dinner and arrival celebration at Bosheuvel. It took forever to get a drink, food took up to an hour to come out and they were grossly understaffed to deal with a fully booked guest house for the weekend.
With all of the above going on the owners were sitting drinking at the restaurant and didnāt lift a finger to try and sort any of this out.
Furthermore, they have spotlights shining directly through the windows with no blinds or curtains provided in front of some of the windows so our guests were not able to sleep on Friday or Saturday nights.
On the day we viewed Bosheuvel We requested extra beds in two of the rooms for guests who would be bringing kids. On arrival there were no extra single beds put in the rooms as promised but mattresses with nothing but a sheet, worn out pillow and a throw as a blanket.
Our guests requested towels to be provided and rooms to be cleaned and wait for itā¦. There were NO towels at the facility. The staff had to drive and go and buy new towels for the rooms in order for the guests to bath/shower and get ready for the wedding.
Bosheuvel was unable to cater for our vegetarian guests for breakfast. Ignored all of their requests to just remove the meat.
While all of our guests were getting ready for the wedding suddenly there was no water at all at Bosheuvel. This was reported to management and we were told it was because the guest house was at capacity. Guests who were in the showers at the time could not even wash the soap off of themselves or out their hair.
It gets worseā¦ we booked and paid the full deposit for the entire venue in April 2024 yet they still took bookings. This led to double bookings and our guests having to vacate their room to give to other guests also attending the wedding. They took the double booking money and did not even offer a refund
After the wedding, guests returning from the wedding could not re-enter Bosheuvel. They closed the gate and the security LEFT! Our guests had to lift the gate off of the rails in order to get to their rooms after walking the estate for half an hour trying to find someone who could assist.
The rooms were not restocked with tea and coffee or serviced on Saturday morning. The dirty coffee mugs were left in the rooms by the staff. There were not enough coffee tea and cremora sachets to cater for 2 guests per room.
The aircons were not working in the rooms that had aircons.
One of our guests phoned ahead to enquire about safes in the rooms specifically as they would be is possession of a licensed firearm and were assured that all the rooms had safes only to arrive and discover that not one room had a safe in it.
The towels that they went out and purchased for our guests were removed from the rooms after everyone left for the wedding and not replaced, so again, our guests had no towels on Sunday morning to bath or shower. The dirty bath mats als disappeared with the towels and were not replaced.
There was ongoing electrical issues with the bedside lamps and flickering lights, this scared some of our guests, thinking they might cause a fire using the lights opting to rather use their cellphone...
Ā Ā Ā Read more
We booked out the entire estate for our wedding from 25 to 27 October 2024 and what was supposed to be an amazing destination wedding weekend turned into a horror show for our guests staying at Bosheuvel Estate.||Our guests arrived on Friday to discover that there were dirty linens on their beds, the linens were torn and stained and there were no towels provided in the rooms. The rooms that did have towels only had 1 towel per room for 2 or 3 people.||The rooms were filthy with what looked like never washed bath mats in the rooms that were actually provided with bath mats, dirty old soaps that people had left in the showers.||There were toilets that were not working and the bathrooms had little to no water pressure in the baths and showers. The rooms that did have water had no hot water. There were not even bath plugs in the rooms that had baths.||We decided to have our Friday night dinner and arrival celebration at Bosheuvel. It took forever to get a drink, food took up to an hour to come out and they were grossly understaffed to deal with a fully booked guest house for the weekend.||With all of the above going on the owners were sitting drinking at the restaurant and didnāt lift a finger to try and sort any of this out.||Furthermore, they have spotlights shining directly through the windows with no blinds or curtains provided in front of some of the windows so our guests were not able to sleep on Friday or Saturday nights.||On the day we viewed Bosheuvel We requested extra beds in two of the rooms for guests who would be bringing kids. On arrival there were no extra single beds put in the rooms as promised but mattresses with nothing but a sheet, worn out pillow and a throw as a blanket.||Our guests requested towels to be provided and rooms to be cleaned and wait for itā¦. There were NO towels at the facility. The staff had to drive and go and buy new towels for the rooms in order for the guests to bath/shower and get ready for the wedding.||Bosheuvel was unable to cater for our vegetarian guests for breakfast. Ignored all of their requests to just remove the meat.||While all of our guests were getting ready for the wedding suddenly there was no water at all at Bosheuvel. This was reported to management and we were told it was because the guest house was at capacity. Guests who were in the showers at the time could not even wash the soap off of themselves or out their hair.||It gets worseā¦ we booked and paid the full deposit for the entire venue in April 2024 yet they still took bookings. This led to double bookings and our guests having to vacate their room to give to other guests also attending the wedding. They took the double booking money and did not even offer a refund||After the wedding, guests returning from the wedding could not re-enter Bosheuvel. They closed the gate and the security LEFT! Our guests had to lift the gate off of the rails in order to get to their rooms after walking the estate for half an hour trying to find someone who could assist.||The rooms were not restocked with tea and coffee or serviced on Saturday morning. The dirty coffee mugs were left in the rooms by the staff. There were not enough coffee tea and cremora sachets to cater for 2 guests per room.||The aircons were not working in the rooms that had aircons.||One of our guests phoned ahead to enquire about safes in the rooms specifically as they would be is possession of a licensed firearm and were assured that all the rooms had safes only to arrive and discover that not one room had a safe in it.||The towels that they went out and purchased for our guests were removed from the rooms after everyone left for the wedding and not replaced, so again, our guests had no towels on Sunday morning to bath or shower. The dirty bath mats als disappeared with the towels and were not replaced.||There was ongoing electrical issues with the bedside lamps and flickering lights, this scared some of our guests, thinking they might cause a fire using the lights opting to rather use their cellphone...
Ā Ā Ā Read more
From booking online for a one night stay Christmas eve to "Christmas Lunch"... This was an absolute massive disappointment! I wanted to treat my girls to an experience of staying over and the first time ever, eating out on Christmas day. Totally unprofessional from management to staff when booking us in the to walking us through to our rooms. Full of cobwebs, the most positive was the beds were comfy and the water pressure in the shower was heavenly. We ordered dinner Christmas eve that was not too bad, our waitress was attentive but wasn't appreciative of the gratuity tip. Christmas morning we ordered a light breakfast as we were excited for our Christmas meal.... We had cremated sausage or underdone bacon which looked as if it were defrosted in a microwave prior to being "cooked" a slice of raw tomato with processed cheese thrown on it. " Christmas lunch "we walked into the dining area that looked like a school lunch hall, tables scattered everywhere no Christmas decoration, not at all festive... No cutlery or glasses, salt/pepper Tables were being moved inside and outside people were being moved from table to table, one lady had booked a table for one and she came back to NO table so we eventually invited her to sit with us. No waiters to assist with much of anything,, we eventually ordered our drinks at the bar. Then came "Lunch" Sloppy, goopy tamoto soup that looked like it came out of a can with bread thrown on a plate. Rice, no gravy, beef gammon and lamb, crumbed chicken (looked like KFC chicken) and coleslaw!! This to me is not a Christmas lunch, definitely not worth R350... It tasted absolutely awful and none of us finished our meals. Don't get me started on the dessert and the so called waitress that was "serving" us. She had such terrible attitude. We waited 45 min for x2 milkshakes went to the bar ordered again and waited 30min. If I don't stop myself now, this post will go on forever The dessert never came and we left. All in all it was terrible from start to finish and I would NOT...
Ā Ā Ā Read more
