Lani's Guest House — Hotel in Musina Local Municipality

Unsatisfactory Experience at Lani's Guest House

Dear Lani's Guest House Management,

I am writing to express my disappointment with the recent experience of my staff members at your guest house.

We had booked a room for two of our staff members for a week, primarily for work-related commitments. The booking was made online and paid for using our company's corporate card.

Upon arrival, my staff members were unexpectedly informed by a third party that the payment had not been reflected and that they would need to pay again to stay for the night. Despite providing proof of the online payment, they were still required to pay upfront.

I understand that there may be occasional technical difficulties, but I believe it was unacceptable to require my staff members to pay again, especially after providing clear evidence of payment. This situation caused unnecessary stress and inconvenience, which is not what we expect from a reputable establishment like yours.

I hope that this incident will be taken seriously and that measures will be put in place to prevent similar occurrences in the future.

Thank you for your attention to this...

On the 3 to 4 February 2024 (17h30) we visited Lanis Guest House. We were welcomed by cleanliness of the premises and friendly staff. The Guest House was well organized and the staff was willing to go extra miles in meeting all our needs. The rooms we clean and tidy. I rate Lanis Guest House as the BEST in town. The environment was so peaceful,quite and welcoming.Big ups!!...to the receptionist and...

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