Grey Goose Game Lodge — Hotel in Newcastle Local Municipality

I recently stayed at Grey Goose in Newcastle with a group of 14 people, and unfortunately, the experience was far from satisfactory. While the property itself has potential, the service and management fell short in numerous ways: Check-in Chaos: Upon arrival, we were given dirty rooms as the hotel had arranged late check-outs for others and didn’t account for our group. To their credit, they offered us complimentary lunch while we waited for the rooms to be cleaned, but this was not the first impression we were hoping for. Day Visitors Disruption: The hotel allows day visitors, and the atmosphere upon arrival was loud and chaotic. It only quieted down in the late afternoon, but by then, our group couldn’t even access the pool. We had to wait until the next day to enjoy swimming. Inadequate Catering: The hotel seemed unprepared to handle a large group. Breakfast was a frustrating experience every morning – there was never enough food, and the kitchen couldn’t keep up. One of the managers even had a shouting match with me, insisting they had to “prioritize 1 boiled egg,” which delayed everything else. Fried eggs took over 30 minutes, and sausages were perpetually late. Broken Promises: We had requested a special breakfast arrangement at 7:00 AM (as their usual breakfast starts at 7:30 AM), and while the staff initially agreed, they failed to deliver. We were left waiting with no explanation or resolution. Poor Attitude: The front-of-house staff appeared disconnected from the operations and lacked the warmth or professionalism you’d expect from a 3-star establishment. The overall attitude of the team was cold and dismissive, making us feel like an inconvenience rather than valued guests.

In summary, Grey Goose’s inability to manage a group of our size, combined with the unprofessional and indifferent attitude of the staff, made this stay a disappointment. While they made small gestures to compensate for the missteps, the overall experience left much to be desired. I wouldn’t recommend this establishment to anyone looking for a stress-free and...

We really regretted staying here. |From check in it didn't go well, the receptionist took us to our room, where the cleaner was just finishing and let us in.|It was only a little while later when we went to go out that we realised that we'd not been given a room key! That's the basic thing of checking into a hotel I feel?|The room itself was chalet style but quite small, there was evidence of damp up the walls in both the bedroom and bathroom and in fact one of our bags and it's contents got damp as we left it by the wall! The bed and bedding was modern and quite nice but the shower head was completely erratic and I'd imagine due to lack of cleaning the jets just directed water everywhere.|On our 2nd day with the sun out brightly, we thought we'd lay by the pool for a few hours, being Brit's we always love the chance to lay in the sun.....nope, the first time we'd ever stayed in a hotel that has a pool but absolutely zero sun loungers! We even asked at reception just in case they'd stored them away but were informed bluntly that they simply didn't have any!|The pool itself, like the rest of the "resort" has seen better days and was tatty and not very inviting.|There are quite a lot of game in the grounds of the hotel, often some way off and the walks are poorly signposted.|The best thing about the resort was leaving.|We definitely would not return, how it gets some decent reviews is beyond me! Avoid, there are plenty of other choices in...

We really regretted staying here. From check in it didn't go well, the receptionist took us to our room, where the cleaner was just finishing and let us in. It was only a little while later when we went to go out that we realised that we'd not been given a room key! That's the basic thing of checking into a hotel I feel? The room itself was chalet style but quite small, there was evidence of damp up the walls in both the bedroom and bathroom and in fact one of our bags and it's contents got damp as we left it by the wall! The bed and bedding was modern and quite nice but the shower head was completely erratic and I'd imagine due to lack of cleaning the jets just directed water everywhere. On our 2nd day with the sun out brightly, we thought we'd lay by the pool for a few hours, being Brit's we always love the chance to lay in the sun.....nope, the first time we'd ever stayed in a hotel that has a pool but absolutely zero sun loungers! We even asked at reception just in case they'd stored them away but were informed bluntly that they simply didn't have any! The pool itself, like the rest of the "resort" has seen better days and was tatty and not very inviting. There are quite a lot of game in the grounds of the hotel, often some way off and the walks are poorly signposted. The best thing about the resort was leaving. We definitely would not return, how it gets some decent reviews is beyond me! Avoid, there are plenty of other choices in...