The booking process was shocking. After asking multiple times for an invoice and not receiving one, i settled for a verbal confirmation that our room was confirmed. This was for a family members wedding at the venue otherwise i would have just canceled.
There are no fridges in the room, no drinking water in the rooms and the taps only have borehole water which in the last day had high sulphur content so the water stank like eggs. There's no way to call for water to be delivered if needed.
Breakfast was very tasty but they were not prepared for the amount of guests they had so there were wait times on many of the cooked breakfast items. The food overall was really good though, the catering at the wedding was very well done.
The lawns had been cut but the cut grass was not picked up and simply left to rot and be trampled through. This was outside the rooms and outside the reception venue so it was unpleasant to walk through and definitely a noticeable failure on the venues part.
The reception venue was not wheelchair accessible or good for elderly people with the only formal access being down a steep flight of stairs and the restrooms being at the top of these stairs so quite a trek for someone like my mother who has severe back and hip issues.
It's a lovely venue but management needs to pull their socks up. Friendliness only gets you so far, they need to be more professional and focus on the...
Read moreWe booked into Lythwood Lodge in the Midlands for a three night stay over New Year 2022 wih our two Yorkies. This was our second time here after a great experience we had last year the same time. We always recommended the place to family and friends. However, we had not been informed 1) that the river crossing was flooded (not even a courtesy call from the lodge) and driving through this was scary, 2) that the rules for dogs had changed. When booking and checking in we had not been advised rules had changed. Dogs are now NO longer allowed in the entire main Lodge previously it was just the restaurant. No where are these rules visible and the manner in which we were approached (while seated in the lounge waiting for our room to be cleaned) was unacceptable with conflicting reasons given. After deciding to check out earlier (due to this) we were told that we now needed to pay a cancellarion fee of 20% (no remorse from the lodge). The reasons given for having to pay the cancellarion even more ridiculous. The lodge was empty with a few guest. Lythwood Lodge started our year off in such disappointment and ruined our new year holiday. It overshadowed everything else. We will NEVER be back and we do not recommend staying here if you...
Read moreOur stay at Lythwood Lodge was nothing short of exceptional. The location is breathtaking, offering a serene escape from the hustle and bustle of the city, surrounded by stunning natural beauty. Every aspect of our experience exceeded expectations – from the immaculate cleanliness to the warm and welcoming staff who went above and beyond to ensure our comfort.||The rooms are elegantly designed, spotless, and equipped with everything you could need. Modern amenities such as complimentary access to Netflix, DSTV, YouTube, and more, along with efficient air conditioning and luxurious bathrooms, made our stay truly relaxing. Waking up to the gorgeous, tranquil views from our room was an unforgettable experience.||The on-site restaurant deserves special mention – the food was absolutely top-notch, with each meal thoughtfully prepared and delicious. The staff’s attentiveness and hospitality added a personal touch that made us feel right at home.||This is, without a doubt, one of my favourite places I’ve ever stayed, and I can’t wait to return. Highly recommended for anyone looking for a peaceful retreat with outstanding service, comfort, and...
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