Eaglesnest Bed and Breakfast — Hotel in Western Cape

I spent nearly two weeks at this venue. The first few days, I thought it was fine, not the cleanest but not the worst. Then it went from okay to mediocre. I occupied the Blue room and then the silver room, which is bigger and quite suitably equipped. The worst about this place are the staff and the management. The staff is untrained and unsupervised, management clearly interesting in the income rather than the actual running of the business. During my stay, the electricity went off 3 times due to management failure to prevent and furnish in due time and we waited nearly 30 mins for occurrence 1 and 2. The third event occurred when I occupied the Silver room where the meter box is. At 6pm I told the caretaker that there was 30 units left and he said he would get it sorted. At 10pm, upon getting my 3 years old to bed, I went to remind him, to which he replied he was still waiting for the owner to send. By 11pm, 3 units left and me unable to sleep because the room for which I paid R650/night contained the box, I resulted in calling the owner. The lady, unapologetically told me "not to mingle in her business and not to tell her how to run her business because she has 2 guest houses". She completely disregarded that 1.I am a customer 2.I have a toddler 3.The room is unbelievably HOT and with NO windows 4.I never told her how to run it but simply emphasised the emergency of the situation 5.I am not her employee and should not be kept awake because of their mismanagement while I signaled to them the electricy was running out hours ago!!!

I did not understand why the dining area and most of the rooms where unoccupied and when they weren't, it was simply due to the fact that it's peak season and all the other decent places were fully booked.

All in all, the worst about this place remain the rude and arrogant owner, the uninterested and inadequate staff.

If you want a night to do your private business away from prying eyes, this place can provide that. If what you are looking for is a decent accomodation for more than 2-3 days, keep away from this place.

I am absolutely disappointed, it has so...

1st, DO NOT RELY ON THE PHOTOS; I don't know if from the owner's other B&B but it's NOT the one on De Kuilen Street.Electricty run out 3 times during my 12 days. 3rd time, I was occupying the room where the meter box was. At 6pm, I told the caretaker that the electricty was running low, he said he would call the owner to send the units. At 10pm, my 3 years old having to sleep, I reminded him. He came back 30mins late with a code that was erroneous and left again. By 11pm, exhausted, with 3u left, I decide to call the owner, who rudely tells me "NOT TO MINGLE (I guess she learnt the word recently and was dying to make use of it) IN THE RUNNING OF HER BUSINESS BECAUSE SHE HAS 2 GUEST HOUSES". She completely disregarded the fact that 1.I am a patron paying R650/night for rooms barely cleaned, clogged drains, hot and stuffy rooms and non-existent staff, R8/item for laundry and no breakfast as the name implied 2.That I am not an employee and should not have to stay awake so they can come in and put in the units, neither was it my job to remind them to add the electricty. At 00:15 with 1unit left, noone seemed to care that the entire B&B would spent the night on the dark and the heat. ||The owner clearly told me that it was NOT her problem and that I was only ONE person. ||||Think about her statement when you book into this place... I am only 1 person and so is my 3 years old asmathic daughter but you could be that 1 person too. ||||I am utterly disgusted. If this is how "guests" are treated, I am sure to never recommend her unhospitability to anyone, ever. ||If you are looking for a hideout away from prying eyes, this would suit you. ||But if what you want is a decent accommodation for more than 2-3 days that would provide you with rest and comfort, keep away from this place. ||I wish I read all the reviews before booking... Then again, it was peak season and all the decent places were fully booked for the holidays. ||||My stay was from the 19/12/2018...

Firstly, when I called to enquire regarding availability, the person on the phone sounded very abrupt. Then I asked about fees involved and received a different price than that on the website. I then told her I would call back thinking that she might be occupied with something other than our call. Upon calling back I was abruptly asked whether I was taking the room or not. I replied yes and she took my details. The entire conversation with her made me feel like we would not be welcome there but my boyfriend said things might be different when we get there... The gentleman who check us in was extremely welcoming completely opposite of my telephone experience. I asked him about who answers their phone and he said the owner :-0 The room was cramped but nice and livable for one night... During the night I woke up with what sounded like gates opening and closing, this went on for quite a while... In the morning we came out only to find that we have been parked in...so then there was the search for the owner of the car parked behind us...needless to say I arrived late at my destination and my boss wasn't impressed with me...This is not an experience I would wish on anyone else...definitely not worth recommending...