Onyang Hot Spring Hotel — Hotel in Asan-si

Never in my life have I ever encountered the most rude, unpleasant female employee as I did at this hotel Onyang Hot Spring Hotel. (Friday, October 20th, 2017, at approximately 4:40 pm)||My family and I decided to take a day trip to Onyang for hot springs on Oct 20th. We had originally planned to return to Seoul by early afternoon train. However, once we got to the station after the hot springs, we discovered that the early tickets were all sold out and we had no choice but to book the 9:40 pm train at the last minute. With a few hours left to spend in the town, we decided to rest at the hotel where we went earlier for hot springs. ||||This employee literally had a frown on her face from the moment my family and I approached the Front Desk. She did not even offer a proper greeting, nor did she smile once during our entire encounter. Since we simply wanted to rest for a few hours before the train, I asked if they had a half day rate. She very rudely and bluntly responded that half day rates apply only for 11 am to 4 pm. We said that's fine and asked for a room and asked what room types she had available. Once again, she displayed a strong negative attitude acting as if she was annoyed with my questions (still with a frown on her face). ||||She said they have regular beds and also Ondol beds. I said we will take Ondol and asked the rate. She responded by saying the rate is KW160,000 but she will give discount to KW90,000. (We all know the rate of KW160,000 is their published rate, and no discount was actually being offered) I started to fill out the registration card but just casually asked the staff if she can offer any more discount since we are only staying a few hours, and that I saw the online rates were also around KW90,000 range. All she had to say was "no" and I would've just completed the registration card and be done with it. Instead, to this question she very rudely snapped and "lectured" me by saying "then you need to book there directly! and we already gave you a 50% discount".||||By now, my family and I were very shocked and upset at her rude behavior and complete lack of customer service. We told her that she is not very friendly, and that she should not be "lecturing" her customers to book directly online (as we already know our options). My family and I are accustomed to only using luxury 5 star hotels when we travel globally, with top notch services. Due to no 5 star hotels in this city, we had no choice but to come to this local hotel. While we did not expect a 5 star hotel service from a local hotel, the least we expected (and deserved) is very basic manner, etiquette and very basic customer service, none of which this staff has portrayed. Rather, she showed the complete opposite behaviors.||||I am a firm believer that the Front Line employees give off the first impression of the hotel, which is why it's so important to have a positive person with a positive energy in these positions. Due to this staff's bad attitude and blunt rudeness, we had no desire to stay here this time, or ever again. We left the hotel and ended up booking at the hotel across the street, where the employee showed all the basic manners of a hotel staff working in the service industry, which we deserved as a customer. Due to the negative experience at this hotel because of this staff, she completely ruined our precious family trip which was pleasant up until this negative encounter. I am sure this is not the first time she has displayed this type of bad service, and it probably won't be her last. I strongly suggest that this employee is given a warning from the hotel, as well as proper training on...

Will stay in this hotel? No Will recommend others this hotel? No

Booked this hotel for the hot spring and was intended to celebrate my birthday by relaxing in the hotel. But was really disappointed with this place.

During check-in the hotel the receptionist tone was different the moment they knew you were foreigner.

I was late during the day and had few hours zoom meeting with my colleagues. It was late at night and their restaurant closed earlier. I had to rushed out for dinner in the rain.

If they are closing the SPA. Should had inform early so I can plan ahead. The rest of the facilities such as massage center, restaurant at the basement, gym also closed on whim Should have inform me the moment i check-in. The only thing they told me is the SPA need to pay 9k KRW at the basement during entry. Yes, they did inform me SPA is closed but it was tomorrow morning when i asked. Their outdated website does not state when they were closing their facilities. The welcome book with torn brochure does not even state they were closing their facilities. Check-in counter does not even have any board or notice to say the facilities closed on Tuesday. Wifi password also stick to the side of the modem with small sticker. Who the hell can see it? Does it take so much effort to print out in paper and laminate it and include in the welcome book? You do not need a genius to know this. 11 plus in the afternoon they already ring you up and rush you to checkout when the checkout time is 12pm. Its not like the hotel is busy with traveler too.

I would not be staying in this place if not for the hot spring. And they can close anytime they want. There wasn't much to see nearby anyway and it was winter. Most of the shop here closed very early.

Better go jimjilbang or other SPA. Imagine you booked the hotel only to know the facility is closed when you go there. Hotel Hot Spring without the hot spring. Wasted my youth coming to this place.

Until today (day 7) I still have yet to received any apology letter from their management even when I had written a long complaint to them and passed it to their front desk staff.

Why come to an old dilapidated place? There were better...

My family and I came to the Onyang Hot Spring spa last Saturday afternoon. It was recommended to us as one of the oldest Hot spring spa and Hotel in the region.|||| I waited in line as other customers were entering the spa. When it was our turn, I said that I wanted 4 entrance tickets for myself, my wife and my two daughters. The lady in charge looked at us and told us that we were not allowed to enter because we were foreigners. I thought that I misunderstood and I thought that she wanted to see some identification. I gave my Korean ARC (Alien registration card) as well as my Korean driver's license. She called her supervisor who came and told us that we were not allowed because we are foreigners. I couldn't believe what I just heard. I insisted but the lady told us that we could not enter the spa because we were foreigners.||||My youngest daughter asked me: " why are they doing that? Are they racist?".I told her that Korean people have been so nice and welcoming to us since we moved to Korea and I couldn't understand why we were discriminated against. This is the first time that we experience such discrimination in Korea since we first came to Korea in 2004. ||||I later came back and asked to talk to the manager. He admitted a mistake and gave me his business card to contact him.||||When I contacted him, I was hoping for a formal and sincere apology and also an invitation to visit their hotel for me and their family. But instead I received an email that said that their staff overreacted because of COVD! They didn't want to admit that it is discrimination.||||I am sending this review today for my two daughters who were with me that day. I want to show them that we have to fight discrimination and that this type of behavior is unacceptable.||||I guess we won't experience the real Korean hospitality at the Onyang hot spring hotel.... Fortunately, Korea has many places where you won't be discriminated against. ||||Simply avoid the Onyang Hot...