Phoenix Pyeongchang Hotel — Hotel in Bongpyeong-myeon

Room Condition The room was in good condition, with satisfactory cleanliness. However, it offers only the basic amenities, so expectations should be managed accordingly. The soundproofing is severely inadequate. Not only could we hear noises from the floor above, but also small sounds from all directions, including conversations, footsteps, and even the clipping of nails, all with unsettling clarity. This is a significant issue that requires urgent improvement. Facilities All facilities incur additional charges for guests, and discounts available through Naver are even cheaper than those offered to hotel guests. The benefits of staying at the hotel are quite minimal. For the pool, while the pricing is similar to other well-known water parks, the facilities are significantly inferior. Despite being in peak season, many of the slides were not operational, and there seemed to be an excessive height restriction of 120 cm, even for simple and safe slides. The water quality was also quite poor, with the hot spa in particular being severely unclean, forcing us to leave immediately due to visible dirt. Overall, the cleanliness and management of the facilities were substandard, and the value for money was very disappointing. As for the gondola, cleanliness was again an issue, with small items like fans not properly cleaned. The luge is expensive, but it might be worth trying at least once. Other facilities, such as mini-golf and sand play areas, appeared to be completely neglected in terms of maintenance. Restaurant We had dinner at the restaurant, and the experience was highly disappointing considering the price. While the variety of dishes was wide, the quality of the food was very poor. For instance, some of the pasta was undercooked and hard, and most of the desserts were excessively sweet, resembling low-quality junk food. Given that many families with children now seek organic and healthier dining options, the restaurant appears to be out of touch with current dietary trends. Staff The hospitality provided by the staff was generally good. However, it seems that there has been an over-reduction in staffing, likely due to cost-cutting measures, which negatively impacts the overall service experience. Other There was confusion when navigating the parking lot due to unclear directions. It would greatly benefit from more precise signage...

So far, probably the most confusing receptionist staff I ever seen.

Arrived this morning 28 December 2022, around 09:00.

Going straight to the reception, been informed than the checkin is at 15:00 (fair enough) with no option of early check in.

Hoy won kim, (Receptionist) told me to come back and try by 12:00. Sharp, I come back at 12:00. She informed me than I could enter earlier but now to a cost of 36K$ per hours (which previously an early check in wasn’t available, that would have avoid me a 3 hours Ice cold nap in the lobby sofa.)

Then, even more confusing. Ms. Hoy couldn’t assure me that my room would be ready and clean up by 17:00 the same day. No option was given for us (client / Customer) as a apology. It was completely normal to them.

Didn’t felt wrong at all.

When you paid a hotel night around $USD 300 per night and the actual check in become 17:00 and check out the following day at 11:00. It make the cost of stay going insanely up.

Let me know your thoughts. I’m my point of view. This should have been sorted in a profesional matter by compensating the Client / Customer.

As a result the receptionist assured me than it wasn’t anybody fault. 🤦🏻

Thank you Ms....

It's my mistake, I don't know what condo is for, it is basically stay for a big group, not for a pleasant stay for a couple or family. I just choose this place for my anniversary but this place ruined it. First impression the worst maintainance, I never thought a brand like Phoenix is basically engaged in this kind of stay, it starts stinking from corridors itself, glimpse of their maintaince can been seen in photos shared especially the house broom n hair dryer together. The smell from refrigerator is very bad. Only saving grace is the view from the room. It generally has two bed rooms 2 bathrooms one living room and attached kitchen. Utensils given are best quality, loved them. They give towels, scissors, knives, spoons n cooking utensils, spoons n chopsticks etc. The place is good for 6 to 12 people but...