Hotel Rural Las Cinco Ranas — Hotel in Brazatortas

I have read all the previous reviews very carefully in order to ensure that my review is as fair as possible. |We booked to stay in this Hotel Rural in Brazatortas through Booking.com. The owner phoned me just as we were looking for the house, and directed us to meet Natalia, who would show us the way and give us our key, at another address. |The house is situated in a small village/town with little to do, so it’s ideal for anyone who wants to ‘get away from it all‘. Natàlia explained that there were no other bookings for any of the rooms, so we would be alone unless anyone else booked - and that she would be available by phone if we had a problem. There were no staff in the ’hotel’. She showed us the rooms and let us choose - we are both very tall, and some of the double beds are quite small, so we were pleased to be able to choose. The photos on the website and online are true to what the house is like - it is eclectic in its choice of decor, and has a Moorish feel. |The house is very clean indeed - unlike previous descriptions online - I definitely couldn’t fault any of the shared areas or our own room. |The garden needs some tidying up and cleaning (dead leaves/branches etc) but that probably wouldn’t affect future visitors. The pool had quite a lot of dead leaves etc in it, but after we had been there a while, the water jets came on and the water generally looked fresher, although there is a greenish tinge on the floor of the pool, and I am worried about Weil’s disease caused by rats in the countryside, so I decided not to swim in the pool. |While sitting by the pool, I suddenly realised how ‘alone’ we were, as the security at the back of the house didn’t seem to be that strong - a kitchen window was open, and the door to the house from the garden didn’t seem to be that secure - and I wondered how secure the house was for single travellers, or just two women together. |We went to rest in our room, and suddenly something very spooky happened. A man appeared with a long ladder, which he put down just outside our room. He wasn’t wearing a mask, which is very odd given that in Spain at the moment, everyone had to wear masks in hotels, and he said that he had to paint a room. We phoned the owner, who confirmed that he knew this man. After a long conversation he understood that we were really freaked by the sudden appearance of somebody else - we thought we were alone. |Another couple meanwhile had booked, so we were relieved to find that we wouldn’t be alone at all (entry to the house is by code, so I have no idea how many people know the code). |We went out for a walk and had a quick drink in the main square (with no tapas) then went to a bar run by a very sweet guy - at Bar Villares, who gave us very nice tapas - I really recommend his bar. There isn’t really anything else to do. |Natalia had promised us that she would do breakfast at our chosen time - this was fine - she made coffee and heated up milk, and made tostadas for us (thank you) - and we had free use of the kitchen during our stay, and could have helped ourselves to milk and coffee/tea. |Wifi didn’t work in our room, but you could access it in the communal area. |So we had our night at this place - we wouldn’t stay again, but we wouldn’t stay anywhere in this town anyway. My criticism is not about the building or the cleanliness. What I was not happy about is that we booked a hotel, and this is definitely not a hotel - it is a Casa Rural, and would suit you if you are looking for an Air B&B. For me, a hotel has an employee on the premises, who could, for example, deal with any man (or woman) who comes in through the door, who the guests in the hotel do not know. This Casa Rural would be ideal for a group of friends who want to get away for a few days and who are keen to have a pool, but it is not ideal for a lone traveller or for girls travelling together - I would be really upset if my daughter stayed here alone - I think she would be extremely vulnerable. |So to summarise, this casa is fine, and Natalia and the owner communicate well, and are working to improve the look and the cleanliness of the building, but it is a casa and not a hotel. If I was giving a score for the property as a casa, I would give a higher mark, but here I am giving a mark for a hotel, as we booked...

Un alojamiento SUCIO, FALTA DE CUIDADO Y DE MANTENIMIENTO. El hotel rural las cinco ranas, lo alquilamos entero como casa rural para un fin de semana 5 familias con niños. Está descuidado, sucio e insalubre. Al llegar la cocina estaba muy SUCIA (como de mucho tiempo sin limpiar) pegajoso, con migas, hormigas y aceite chorreando en la campana y vitrocerámica... Se ve que cuando funciona como Hotel, ahí no entra la gente y "no se ve". Tras avisar al dueño, envío a Montse, que reconoció el error y limpió las cosas que le dijimos. Aún así, el resto, la cocina seguía pegajosa, el suelo lleno de migas sin barrer ni fregar, una nevera no enfría y la otra tiene un cristal roto que corta, el lavavajillas no  funciona ni limpia bien y tampoco se puede fregar a mano porque se atascan las pilas. UN ASCO. Fuimos 5 parejas con niños, y fue asqueroso, si hubiera podido me habría ido a otro sitio o de vuelta a casa, porque las camas peor todavía: las sábanas  con manchas, los edredones sin funda, manchados y deteriorados, los colchones sin funda protectora apestaban. Los baños: con  limpieza superficial pero falta de mantenimiento y cuidado, mamparas que no cierran, cosas rotas o no tragaban.. y Una lista enorme de un sitio que necesita una limpieza de fondo y mantenimiento profundo: escaleras de zonas comunes pegajosas, polvo por todas partes, mosquitos fosilizados en las paredes, paredes desconchadas, telarañas, bombillas rotas, la lavadora llena de ropa sucia!!, la piscina sucia y llena de insectos... Terrible. Y una falta de respeto profunda por parte del propietario, que lo tiene en semejantes condiciones. Tras hablar con el dueño, dijo que enviaba a Montse, que fue amable y educada, e intentó limpiar y apañar lo que pudo, pero es que prácticamente todos los edredones estaban con manchas, y un desastre de tanto tiempo, difícil de arreglar. El dueño no ofreció alternativa ni compensación ninguna. No entiendo como puede estar abierto un sitio así, absolutamente INSALUBRE, recomiendo que NADIE se quede y se haga una inspección profunda de...

Nos alojamos un grupo de 15 personas que ocupamos las 8 habitaciones de la casa. El trato por parte de Estrella fue excelente en todo momento y nos facilitó entrar antes a dejar las cosas. La casa está completamente equipada, todas las habitaciones tienen baño y aire. La cocina tiene lavavajillas y dos neveras con congelador. Nos facilitaron también carbón para hacer barbacoa y también hay un paellero con butano grande. Por desgracia, no puedo dejar un reseña buena ya que la casa necesita muchísimo mantenimiento, por nombrar algunas de las cosas: las mesas del jardín se desmontaban y estaban dobladas, las sillas muy incómodas, el lavavajillas no lavaba nada bien ya que le debe falta sal y abrillantador, la cocina todo el rato llenísima de hormigas, las habitaciones son preciosas pero la mía (la número 8) tenia mas de 4 arañas en el techo, la puerta no cerraba nada bien, era imposible ducharse sin mojar el suelo de todo el baño. La habitación número 7 olía a tabaco. Las habitaciones de arriba (1-5) parecía que estaban mejor cuidadas. La piscina estaba bien, pero toda esta zona llenísima de avispas, un montón. Durante la tarde hay sombra en esa zona y se estaba bien, pero por la noche no se veía nada para cenar ya que las luces no iluminan nada de nada, entonces cenábamos en el porche muertos de calor. A destacar positivamente la ubicación, es un pueblo tranquilo cerca de Puertollano (18 minutos), tiene una gasolinera muy cerca donde comprar hielo y pan. Los domingos por la mañana está el churrero y compramos unos churros muy...