La Hacienda de Anzo — Hotel in Gáldar

We stayed here for three nights early in December 2006 and felt that we could not recommend this hotel to other travellers. For starters, it lies 2 kms outside the town of Galdar, up a winding, hilly unfinished road that it would be impossible to walk on. The hotel building is very pretty in a Canarian style, but there is no lift to the rooms,up two flights of stairs, and no assistance was offered us, two ladies of 60 yrs, with our luggage. When we reached our room, we then had to go down another flight of stairs with our cases! the room was good, with a balcony looking out over the landscape to the sea in the distance, but some basic things were missing, i.e. shower caps. The bathroom had only a handheld shower, which was quite difficult to manage. When we arrived, in the evening, we were given keys to an outside gate, front door and room door, and told that there would not be any hotel personnel around after 8 pm. We subsequently found that they were also not there during the main part of the day. Service went from adequate to surly, and the breakfast was also just adequate, with some items not being replenished during our stay. We were booked in for a conference on the 3rd day of our stay, by the conference organisers, but when we returned that evening our room had not been cleaned, and we were virtually attacked verbally the following morning, as they said they thought we were only staying two nights. All in all, the hotel is an attractive building, with a most interesting cave for receptions and weddings, but it does not have any cafe or restaurant, and no facilities for providing drinks during the day, as everything is locked away. There is a minibar in the room but no means of making a cup of coffee if needed. Not a comfortable place to stay, and a shame that Galdar has no other hotel, so visitors are forced to stay in this one, which makes very little effort as there is no competition...

En general, el lugar es precioso y acogedor por sus jardines, diferentes espacios, la cueva... Lo particular y poco adecuado, viene siendo el trato personal por parte de la empleada del hotel, que ni si quiera es la dueña y debería ser un poco más amable y dada con el público. Hace poco acudí a la boda de mi mejor amiga allí. Somos de Tenerife y tuvimos que desplazarnos, invitados, catering, peluqueras, etc. Nos quedamos en la villa de la misma Hacienda y hasta ahí todo bien, exceptuando algunos detalles como que faltaban toallas en la casa, queríamos barrer o pasar una fregona y no podíamos, porque ni había, ni nos facilitaban una para hacerlo nosotros mismos. La respuesta era que de eso se encargaba la de la limpieza, pero claro cuando te pasas desde jueves a domingo allí, lo más lógico es que se haga necesario pasar un escobillón aunque sea después de comer, digo yo. Pero bueno, la de la limpieza tampoco apareció, supongo que hasta que no se dejara la casa no venía. El día antes de la boda, llegaron los del catering desde Tenerife y las chicas que hacían la mesa dulce. ¿Cuál fue la sorpresa? Que la empleada dijo que su horario era de 16:00 a 18:00h y que teníamos 2 HORAS para que los del catering y la mesa dulce montaran todo, es decir, una boda de 150 personas. Pues a las 18:00h la señorita empleada apagó las luces y se fue, dejando al resto que estaban trabajando y montando todo para la boda SIN LUZ, en una CUEVA, teniendo que hacer uso de las linternas del móvil y terminar a las DOCE DE LA NOCHE. Bueno, llega el último día y teníamos que dejar la casa a las 12:00, pero por 50€ más que se pagó, nos podíamos quedar hasta las 18:00h. Pues no contentos con haber pagado los 50€, a las 12:15 aproximadamente, nos cortan el agua y estuvimos sin agua durante 2 HORAS. Una persona que se estaba duchando se quedó a medias, esperando y esperando... Y encima de todo esto, de la fianza nos descontaron 50€ porque según ella, nos robamos las toallas (aquellas que desde un principio no estaban en la casa). En definitiva, que después de haber invertido un montón de dinero en la finca, en reservar las habitaciones del hotel para los invitados que se desplazaban desde Tenerife, y la villa es de vergüenza el trato que recibimos y que nos hayan descontando 50€ de la fianza por las dichosas toallas. Lo dicho, me quedo con el lugar que es precioso y, a pesar de todo, con los buenos momentos que vivimos y que supimos disfrutar. PD: Espero que cambien...

If you prefer to be away from the hustle and bustle than this small 'country house' style hotel is a good choice. You have to travel up a dusty track to get there but I think it was worth it. We were the only ones staying so it felt like a private villa. Poll and gardens were lovely, all clean and well kept. Room was large with good bathroom, fridge, balcony, good views etc. Only downside was because we werer only ones there they didn't put on any breakfast, but it was only a short drive to a local shop. I realise it won't be everyones 'cup of tea' but...