R2 Rio Calma — Hotel in Pájara

I have had reserved a holiday to Fuerteventura in R2 Rio Calma Hotel.|Firstly, I would like to mention that most of the staff members are extremely rude and had a few encounters where the receptionists were not helpful at all. We have a joined holiday with my parents and sister, and both me and my partner and my parents are celebrating our anniversaries, therefore I wanted to do them a favor and take my sister over to our room for one night. When asking about this on the reception the lady said to me while rolling her eyes and puffing that the “housekeepers will have more work to do”. When in fact, I asked about this in the morning before our room got cleaned. |(By 5pm it was sorted out.)|And about our anniversary, my partner wanted a surprise and he asked if they could do anything for us in the room, same thing happened again, eyes rolling, rudeness, not being helpful at all, she had said that he should have booked in advance and the girls from housekeeping are leaving in an hour. He wanted the surprise to be planted by the evening when we returned from a sky bar because the al a carte restaurant is currently closed (this is an other issue) and in the middle of their conversation the lady took upon herself, made a phone call and just left my partner there waiting without even saying anything and she carried on with an other guest. |On our second night here, we went to a spa night with wine and fruits, that we signed up for, only so out of 9 spa equipments (jacuzzi, massage etc) only 2 was turned on. When we asked the staff told us “oh you need to pay for the spa in order to use everything”. My question is, I have paid over £3000, and I am not able to use the spa without paying? |Also, no wine or fruits. Definitely wouldn’t call it a romantic spa experience.|Due to the fact that 3/4 of the resort is under renovation we weren’t able to fully enjoy this holiday. The noise of the machines, the pollution and the dust it generates around the resort just makes you feel sick to be there. As mentioned, due to the renovations many of the facilities included in our stay we were not able to use them, such as: minigolf, al a carte restaurant, lagoon, outside gym and playground and the walk around the resort as the gates are closed. |We were not notified about this renovation that’s currently going on the resort which makes it be a huge misleading as we were not able to use 3/4 of the facilities we have paid for.|About the food and drinks, we feel that there is a huge difference between all inclusive versus non inclusive guests. The drinks menu offers little to no cocktails, one that reminds me of Christmas, and most of the drinks taste horrible. Definitely wasn’t able to enjoy cocktails on my holiday without paying for it, and even when I did pay, it was not made nice. |For any basic cocktails like a mojito, there is a charge of 6€, which I find outrageous. After 11pm there is nothing to do, the lights are very dimmed outside, no chance to play with cards or do anything, and also having to pay for all the drinks if it’s after 11pm, even though the bar is open till 12am. |The food in the restaurant definitely could be better, mash potato that is full of flour for thickness, meat that is not cooked properly (chicken still raw in the middle), expired apple juice and so on. |The entertainment was really poor, while being here we haven’t had one show that we could really enjoy. 2 nights in a row was just music from the speakers as there were no performances. The jazz bar is not functioning unless it’s Christmas or any holidays, on the website it shows that it’s included and functioning. |There is no music around the pools unless it’s pool gym hour. Having music while staying down by the lunges would help with the noise of the renovation. |There is also a horrible smell around the panoramic view of the pool, due to renovations. |On the positive note, housekeeping is amazing, the girls are really kind. This is probably one of the few good things from here. |The price we paid for this holiday definitely doesn’t compensate for anything we have experienced while staying here.|Upon checking out, we were not asked how our stay was, and we had to pay £50 for drinks at...

Worst holiday ever I have had reserved a holiday to Fuerteventura in R2 Rio Calma Hotel. Firstly, I would like to mention that most of the staff members are extremely rude and had a few encounters where the receptionists were not helpful at all. We have a joined holiday with my parents and sister, and both me and my partner and my parents are celebrating our anniversaries, therefore I wanted to do them a favor and take my sister over to our room for one night. When asking about this on the reception the lady said to me while rolling her eyes and puffing that the “housekeepers will have more work to do”. When in fact, I asked about this in the morning before our room got cleaned. (By 5pm it was sorted out.) And about our anniversary, my partner wanted a surprise and he asked if they could do anything for us in the room, same thing happened again, eyes rolling, rudeness, not being helpful at all, she had said that he should have booked in advance and the girls from housekeeping are leaving in an hour. He wanted the surprise to be planted by the evening when we returned from a sky bar because the al a carte restaurant is currently closed (this is an other issue) and in the middle of their conversation the lady took upon herself, made a phone call and just left my partner there waiting without even saying anything and she carried on with an other guest. On our second night here, we went to a spa night with wine and fruits, that we signed up for, only so out of 9 spa equipments (jacuzzi, massage etc) only 2 was turned on. When we asked the staff told us “oh you need to pay for the spa in order to use everything”. My question is, I have paid over £3000, and I am not able to use the spa without paying? Also, no wine or fruits. Definitely wouldn’t call it a romantic spa experience. Due to the fact that 3/4 of the resort is under renovation we weren’t able to fully enjoy this holiday. The noise of the machines, the pollution and the dust it generates around the resort just makes you feel sick to be there. As mentioned, due to the renovations many of the facilities included in our stay we were not able to use them, such as: minigolf, al a carte restaurant, lagoon, outside gym and playground and the walk around the resort as the gates are closed. We were not notified about this renovation that’s currently going on the resort which makes it be a huge misleading as we were not able to use 3/4 of the facilities we have paid for. About the food and drinks, we feel that there is a huge difference between all inclusive versus non inclusive guests. The drinks menu offers little to no cocktails, one that reminds me of Christmas, and most of the drinks taste horrible. Definitely wasn’t able to enjoy cocktails on my holiday without paying for it (got a 50€ bill for simple cocktails like mojito where they use sugar not of syrup), and even when I did pay, it was not made nice. For any basic cocktails like a mojito, there is a charge of 6€, which I find outrageous. After 11pm there is nothing to do, the lights are very dimmed outside, no chance to play with cards or do anything, and also having to pay for all the drinks if it’s after 11pm, even though the bar is open till 12am. The food in the restaurant definitely could be better, mash potato that is full of flour for thickness, meat that is not cooked properly (chicken still raw in the middle), expired apple juice and so on. The entertainment was really poor, while being here we haven’t had one show that we could really enjoy. 2 nights in a row was just music from the speakers as there were no performances. The jazz bar is not functioning unless it’s Christmas or any holidays, on the website it shows that it’s included and functioning.There is no music around the pools unless it’s pool gym hour. Having music while staying down by the lunges would help with the noise of the renovation. There is also a horrible smell around the panoramic view of the pool, due to renovations.The price we paid for this holiday definitely doesn’t compensate for anything we have experienced while...

A Paradise, Ideal For Couples Who Want a Relaxing Break!

This hotel is a paradise. It is ideal if you are a couple who just want to go and relax in one place in which everything you need is there. The hotel itself and the grounds are huge, similar to a Las Vegas Strip resort (but without all the loudness and gambling). It is very quiet, refined and relaxing. I really wanted to give this hotel a 5, but have knocked a point off for 2 main reasons..... Firstly the bed wasn't very comfortable, it was a small double and quite hard, very similar to a caravan style bed, obviously this is very big point if you want a relaxing week, all the rooms may not be like this but unfortunately ours was. Secondly the catering situation wasn't ideal. The food was exceptional and there was always a very big selection but the service not so good..... the hotel seemed understaffed in this area and there was a lot of confusion about what to do when you entered the area, do you wait to be seated? do you sit at one of the dirty tables and wait for it to be cleaned? do you get your food then wait to be seated and if so, you would probably be waiting a while in which time your food would go cold! There was also confusion around the drinks situation, if you are all-inclusive or full board, there is no self-serve, you have to try and flag down one of the busy staff to get you one. In most cases you would usually be quite a way into eating your food before you were successful with this or in one case, we didn't get a drink at all. There was one evening when we made the mistake of asking one of the staff where to sit and for a drink and he got quite abrupt with us for asking as they were very busy and could visually and verbally heard doing so with others also (however I am not going to penalise them based on one member of staff, all the other staff were brilliant). One more thing in relation catering, Men have to wear long trousers or jeans for the evening meal, this was not stated when we booked or on any paperwork and as I only took one pair of jeans, had to use them every night. As I mentioned, the hotel was very big and was probably a 10 minute walk back to our room so there was no point in going back and changing out of them. Lets finish with the many many positives though as they clearly outweigh the above. Visually the hotel is stunning inside and out, the reception area alone was breathtaking when we walked into it, and when you go into the grounds outside everything you look at is picturesque. There was never an issue getting a sun-bed as there was enough for everyone. The three pools were magical with added bridges, waterfalls and also a lagoon with sun beds and sand. There are many activities including tennis, putting, table tennis and pool. There is a Gym, a Spa and evening entertainment in the club area. There is also a separate bar upstairs where a pianist plays the piano..... very relaxing after you have had your meal. As I said if you just want to be put somewhere with everything on site to relax for a week, I would highly recommend this hotel. If you want to be somewhere with a bit of nightlife with bars and restaurants then it may not be the right area for you although there is a bus you can get to those areas for €2.70. We like to try different holiday's rather than return to the same place but if we were to return to Fuerteventura, would definitely stay here again.

Other Things - If you like Cat's you would love this place as they have a mini Cat Farm with around 10 Cats and they mix in with you around the grounds. If you do want to venture out, go out of the front door and turn left. If you walk about 20-30 minutes there are some supermarkets and other places to eat and drink as well as a market on Sunday's and Wednesday's as well as the beach. Like I mentioned though, if you want a happening area you will have to get a...