Cases De Sant Jaume — Hotel in Teulada

I would like to write an unpleasant review about our holidays in that hotel. We booked 8 days in the hotel with the restaurant, which is always opened and ready to serve fresh food, including breakfast buffet or paella from the Spanish chef. Then we were ready to rent motorbikes, that the hotel offers in the website. Moreover my boyfriend and I wanted to visit spa with sauna/gym (mentioned in the website) so as to relax. Now try to guess what we met? Nothing out of our expectations. The reality totally made us Being disappointed- no spa (the manager said the massage therapist was sick, however we found spiders on the spa door, so it hadn’t been used for a long time). no buffet-they offer fixed breakfast for 8,50€ that includes dozen bread, ham with plastic from the pack, few slices of cheese, butter and jam, small pieces of watermelon and melon and burnt coffee. So if you are a vegetarian or can’t stand gluten - your problems. Juice, any kind of eggs or yogurt were never offered...Strange. If you decide to have dinner or lunch in their restaurant then I feel sorry for you, because in stead of attract people with something tasty they only say they have nothing left and maximum you can have is boiled spaghetti with tomato sauce from a can. Nobody explained anything about the location, we were without a car, so we found on our own a supermarket nearby and a free bus to the closest town. When we asked the help, the manager (german guy) said we were adult people so we didn’t need any help. We decided to complain to booking.com, because the offered service wasn’t received. Nobody reacted. Finally when was the last day and we went to pay , we decided to find out what had happened to the place and why the website lied. No proper answer was given, moreover the cooking girl (polish) started threatening us with police in case we didn’t pay...disaster. No discount was offered, we paid the whole price (almost 900€ for 8 days) practically we paid only for the swimming pool (full of mosquitoes) and a bed (btw nobody cleaned the room, it was full of sand from the beach, no shampoo either, which is unacceptable in the 3* hotel). All in all, leaving that place we didn’t receive any excuses from the staff, bcs seemed like in their point of view was our fault to come at all. We stayed there the whole booked period just bcs everything nearby was occupied due to the high season. Would never recommend that...

10 good reasons to choose this Hotel.||||1. Location is excellent, situated amongst olive groves with lovely views. This is a quiet and peaceful hotel far away from the “holiday masses.” The hotel is an hour from Alicante airport and close to the towns of Benissa (10 minute car drive) and the Coast (15 minute car drive), depending on which beach you want to go to. We flew direct from Bristol Airport to Alicate, Achim met us and drove us to the Hotel.||2. Achim (Hotel Manager) is a super host and staff at the hotel are very friendly working hard to ensure your holiday requirements are met. Would recommend them unreservedly.||3. There is a large swimming pool in the Hotel, which is cleaned regularly. This was fantastic for the children and the pool is larger than most. We had it to ourselves for much of the time!||4. There is a restaurant in the Hotel which serves very nice food, sensibly priced. Ideal for children and families and they will deviate off the menu if required. Very helpful in this respect.||5. The rooms are typically Spanish (which is the charm of the Hotel) and are clean and tidy. They were serviced daily during our two week stay. Air conditioning is excellent. There are plans to upgrade the rooms to include a fridge and some basic kitchen facilities. This would be a good addition. Wi Fi is also available.||6. There is plenty to do in easy reach of the Hotel, whether it be visiting local markets, the coast, or eating in restaurants. We dined out every evening in local restaurants the food being sensibly priced and really tasty!||6. There is a supermarket (well stocked but basic) walking distance from the Hotel. Otherwise larger supermarkets can be found in Benissa.||7. Beaches are busy in “high season”. Take a parasol to shade you from the sun. Snorkelling is good on clear days and you can rent canoes or paddle boards for 15 euros and hour.||8. You will need to rent a car - the hotel has one it rents out on a very reasonable daily rate.||9. The pace of life, ambience and feel of the hotel is just what was needed to ensure a thoroughly restful and peaceful holiday. ||10. We are...

I needed a hotel for ten nights in the area.||Saw on booking.com||Drove to this one and thought it was shut but the owner came out and said they were open.||I was introduced to another guest by the owner who I later found out was hired help and an estate agent at the hotel.||I was surprised when the following day she started telling me my star sign and when my birthday was having been nosey with my booking details !||The hotel room was ok - the bedding is weird. Like sleeping bag liners impossible to get warm and sleep with.||The hotel feels empty.||I discovered from the owner who rents the hotel that he has grand plans to build apartments on the site and buy it off the owners.||I hope he’s better at building than running a hotel.||No one was staying there so facilities were limited.||The owner should not be running a hotel.||The estate agent come waitress come helper is extremely rude and some of the things she said I was shocked with.||One day she brought me coffee in a chipped builders mug instead of the usual cup and saucer !||When I asked for a cup and saucer she then said - no wonder your divorced !!||Bloody rude !!||That’s before we get into his family descending at the hotel and tearing the hotel kitchen as if they were at home !!||All the rules about kitchen and catering hygiene went out the window.||On the last day I owed them approx |€15 for remaining breakfast.||Waited 20 mins at reception no joy !||Phoned twice no answer !||Went back twice no one there !||Spoke with the owner and sent an email.||He thought everything was in my imagination and he’s the perfect hotelier !||Please do not spoil your holiday by staying here !! ||This hotel should be shut down !||Probably in all my years one of the most horrific hotel stays ever.||DON’T BOOK THIS...