L'Hort de Sant Cebrià — Hotel in Torroella de Fluvià

The most revealing indication of what a hotel/other establishment is really like, is how they cope when there is a problem.

Both my partner and I have traveled extensively and for many, many years and stayed in all types of accommodation, but never have we stayed somewhere where the actual owners have been as rude, arrogant and uncaring as this. And never before have we written a review of any sort about a hotel.

But before I highlight how exactly the owners let us down, I would like to say that in our opinion this hotel is extremely overpriced for what it offers. The two rooms we stayed in were very small, and while the amenities are OK they are nothing special and the hotel is located in one of the least attractive ares of Spain we have ever visited. In addition, guests are provided with a long list of 'do's' and 'don'ts', while staying at the hotel, which we felt was petty, mean spirited and patronizing. The fact that children are not welcome says quite a lot.

In short, you can find cheaper and better hotels easily.

Besides the price of this hotel and it's rooms, the other reason for our poor rating was the lack of professionalism and basic care shown by the owners.

This was was shown to the full when on the very day we arrived.

We found the directions to the hotel, provided by the hotel, confusing and as a result had to phone to check. The response was accusatory and rude, implying that we were idiots for getting it wrong.

Then on arrival, I fell up the steep stairs of the hotel carrying heavy bags (One of the owners refused to help carry our bags, and although the other owner was close by, he was not asked to help, despite the first owner seeing me struggling). The result was a very badly broken foot, a ruined holiday and my leg in plaster for the following six weeks.

But accidents happen, we totally accept that. What we found so hard to accept was the lack of care or attention after the accident. The owners gave me some ice but that was it. They didn't ever apologise, or offer to help us find a doctor, or do anything to make it easier. In fact, the following day when I couldn't leave the hotel for the pain, we had to sit by the tiny pool. As there were no umbrellas, we moved the sun lounger a few feet away and on to the grass by a tree in order to get some shade. One of the owners then came out and said very rudely this was not acceptable and we must use different sun loungers on the grass. He then watched as my partner and I struggled to comply. With a broken foot this was not easy and very painful, but no help was offered. When the next day, I came down to breakfast on crutches, the owners seemed surprised and said we should see a doctor but again did not offer to help finding one or offer to help us with the language. We wanted to leave, as we felt so unwelcome, but the cancellation policy was such that we couldn't. On our last day the owners said they would help with our bags but they didn't, even though they watched my partner struggling with three bags on her own.

Once we got home, we wrote to the hotel to ask for some compensation for our ruined summer. They wrote back justifying how the accident was not their fault, how they had friends and relatives in the judiciary who would help them prove this and then topped it all by stating that the Spanish papers were full of stories about how British people were falsely making claims for compensation. The fact that my partner is Belgian and it was she who wrote to them seems to have escaped their attention. Adding 'casual' racism to their attitude does little to make this story better.

This is truly the worst and most uncaring service we have ever experienced, but even without this service, I cannot recommend that anyone...

My boyfriend and I stayed at this bed and breakfast for two evenings. The place is immaculate and simply magical. First, this small hotel/bed and breakfast is gorgeous. Super high ceilings in the entrance lead to a giant large staircase that takes you up to the rooms. The rooms are very private and well appointed. The bed and bedding was super comfortable and the décor was beautiful. The bathroom is large with plenty of amenities. The AC works great too!||The rest of the house is dreamy. They serve a very large and varied breakfast (loved the tortilla espanola, charcuterie and fresh fruit amongst the broad offering). You can eat the breakfast outside, under a spectacular canopy of flowers, in a setting very suitable for a small wedding or yoga retreat. A small, super clean pool is off the side and I think it may be fresh water (no chlorine smell). The landscaping is impeccable.||The bed and breakfast is located in a peaceful rural setting. Right next door is a small church that dates back to the 12 century with bells that chime regularly. I enjoy hiking and there are plenty of hiking trails in the area. Also, plenty of really good restaurants with delicious paella and seafood. We did some day trips to the busier Costa Brava towns of Cadaques and north too. Super easy to get there.||Lastly, the owner, Claudia, could not have been nicer to us. She was amazing!||I could go on and on but suffice it to say that we loved spending time there and will definitely be going back. ...

We came here at the end of a year living in Europe--it was a perfect place to relax and enjoy nearby beaches. The 18th century house has beautiful comfortable furniture in the common living room area and in our guest room. Modern bathrooms with a touch of luxury. There were 4 bicycles available to guests for free and we rode them to the Park Natural and its beach, to L'Escala beach, and to see the Roman ruins at Empuries. It was easy to ride along the River Fluvia and then on bike paths or bike lanes to nearby sights. After biking back from the beach, we enjoyed a quick dip in the salt water pool and lounging in the beautiful garden. The church bells ring throughout the day, but only 8 am - 10 pm. The hosts gave lots of good suggestions for things to do in the area, and a printed list of restaurants organized by town, price, and cuisine. Awesome breakfasts with different home made Spanish and French pastries each morning, along with fresh fruit,...