Hotel La Bolera — Hotel in Vinaròs

The only reason I haven't given this place a zero is because it wasn't an option. Hands down the worst hotel I've stayed in and for one reason only. The place itself is basic and little more than a hostel, but the individuals that run it, one in particular, are extremely rude. We had stayed here previously a few times, so you'd think there would have been a semblance of familiarity when we checked in. Instead, we got a young woman who point blank refused to communicate in anything other than monosyllabic grunts and dismissive hand gestures. My Spanish is far from perfect, but I've lived here for a number of years, and I know how to make myself understood and I also know when someone is deliberately pretending they don't. She insisted that the fee to have a dog in the room was €20 even though we'd always previously paid €4 per night. And when I questioned it, she spat at my wife and threw our passports at us. To prove my point, when I complained to Booking.com. and they called the hotel to clarify the situation, even though she was speaking Spanish the woman just kept repeating, "No entiendio" Booking.com refunded us in full but I urge you not to consider this place no matter how tempted you are by...

We stayed for a night and arrived at the hotel midday. They said the room would be ready at 13:30, we were here earlier and still got the room. There's a small lift but it's enough for two people with luggage. The receptionist was very friendly but didn't speak English, you need to pay for the Wi-Fi and the rooms are a little small. You can't really spend the day in the rooms. There's a tv, an aircondition, a bathtub. The beds are comfy but the sheets aren't really. We have a room with view at the street and the ocean at the horizon. It's a little loud but with closed...

Antes de nada aclarar que mi reseña no hace referencia a una estancia, por lo que desconozco cómo es el hotel. Es por el trato recibido el Viernes 18/08, cuando llamé bastante angustiada, buscando alojamiento para mi madre por una urgencia hospitalaria grave de su marido (ellos son y viven en Barcelona pero el suceso pasó en Vinarós) siendo viernes, Agosto, no había encontrado hasta el momento absolutamente nada en Vinarós. Desde el propio hospital nos recomendaron este hotel por la supuesta buena conexión en transporte público. Cuando le expliqué a la persona que me cogió el teléfono la situación, no sólo fue muy desagradable y nada empática en su respuesta si no que además me presionó diciéndome que si quería la única habitación que quedaba (que por cierto no podía asegurármelo, debía comprobarlo me dijo) tenía que dejarle ya el núnero de tarjeta de crédito para pagarla. En definitiva, podría extenderme demasiado, pero sí quiero dejar constancia que me pareció, no tanto el contenido en sí de la respuesta, si no las formas, absolutamente inadecuadas teniendo en cuenta, además, la situación de bastante desespero que les transmití. A pesar de esto, siempre te acabas encontrando con buenas personas en el mundo que intentan ayudar y puedo dar fe, que en el Hotel...