Blackpool Resort & Spa — Hotel in Sri Lanka

During our recent stay at The Blackpool Resort & Spa in July 2023, we encountered numerous issues that significantly impacted our overall experience. The lack of security measures, particularly the absence of CCTV cameras, and the privacy concerns arising from the bathroom setup left us deeply dissatisfied.

One of the most shocking aspects was the complete disregard for guest safety through the absence of CCTV cameras on the premises. This not only compromises the security of the resort but also leaves guests vulnerable to potential criminal activities. The resort's idea of "ventilation" inside the bathrooms was one of the most invasive and unsettling practices I have ever encountered. Instead of relying solely on exhaust fans, they placed metal louvers on the walls facing the common hallway that all guests use to access their rooms. This created a shocking privacy issue, as anyone tall enough passing by had an unrestricted view inside the bathrooms! Unfortunately, our own experience highlighted the consequences of this oversight. A peeping tom managed to slide a camera through the metal louvers inside the bathroom, leading to a distressing and invasive incident. Despite immediately reporting the incident to the management, their inability to apprehend the perpetrator due to the lack of surveillance was highly disappointing.

Aside from the security concerns, the room itself was reasonably comfortable, featuring a pleasant balcony. However, we were disappointed to find that a basic amenity like a mini-fridge was not provided, and the staff's response to our request was disheartening.

Additionally, while the electronic heater was appreciated for the cold weather, the lackluster buffet further added to our dissatisfaction. The food selection was minimal and lacked taste, and the staff seemed uninformed about the items being served. Considering the price charged per room, the overall experience fell far short of expectations.

Regrettably, we cannot recommend The Blackpool Resort & Spa, as it fails to provide a safe and enjoyable stay for its guests. Given the availability of better options at more affordable prices in the Nuwara Eliya area, we advise exploring other accommodations that prioritize guest security, privacy, and overall...

The Blackpool Hotel offered a decent stay overall. The rooms were comfortable, especially equipped with an electric heater and the bathroom with a bathtub. However, the bathroom amenities were poorly maintained, making it difficult to use the liquids from the storing bottles. One notable feature in the rooms is a fixed glass window from the bathroom that overlooks the bedroom. The drapes were left open, and it's better to close them before using the bathroom for privacy reasons.

While the presentation of the food was impressive, the taste didn't match up. We encountered issues like tea served in a cracked pot and some dishes attracting ants.

The receptionist struggled to provide information about nearby tourist attractions, even though they had a board listing them. On the other hand, the restaurant staff were knowledgeable and helpful in providing details about the places to visit.

They market the pool as "Unudiya Pokuna," but it's important to note that it's not as hot as advertised. In reality, the pool is only about 20% warmer than the surrounding environment. This means that during low temperatures, the pool can feel quite cold, which might not meet the expectations of those seeking a warmer swimming experience.

One of the most delightful aspects was the wonderful emotional collection of photos displayed on the walls of each floor leading to the rooms. Additionally, there are some unique spots inside the hotel premises that were perfect for taking photos. These locations offered beautiful backdrops and provided a great opportunity to capture lasting memories.

In summary, the stay at the Blackpool Hotel was comfortable, but there were areas that need improvement, particularly with the bathroom amenities and food quality. It offers comfortable rooms and a visually appealing dining experience, but there are areas that need improvement, like bathroom amenities and food taste. The glass window issue and the misleading pool temperature claim should also be addressed. Nonetheless, the helpful restaurant staff made up for some of the...

SERVING WITH A HEART OF GOLD!

I first found out about this place from one of my Dad's friends. I was not so familiar with the place my self, but I was willing to give it a go. My original plan was to stay 2 nights at The Blackpool Nuwara Eliya and 2 night at a hotel in Ella. (from the 15.09.2019 till 17.09.19 at the Blackpool) My family and I were looking forward to spending quality time in Nuwara Eliya. So after a stressful day of travelling (Travelling got stressful because the van I booked 1 month before did not show up), we finally arrived at the hotel :)

The First Night, I was so surprised to experience world-class service from the get-go! Every staff member was kind and welcoming. (From the security at the gate to the housekeeping). Once more, we were surprised when we were taken to our rooms, the rooms were CLEAN & COZY! Exactly what I was looking for. After we have settled in, we wanted the experience the dinner service. AGAIN we were amazed to experience an AWESOME service from the staff. Genuinely, the staff served us with care, as if we were family. AND the FOOD WAS AMAZING!!! :D

Because of this CRAZY AWESOME experience ( words are not enough to explain how amazing the staff were) we had on the first night my family (6 adults and a baby) and I, we decided to cancel our booking at a hotel in Ella and to spend the rest of our holiday at The Blackpool. So we ended up staying till the 20.09.2019 (5 Nights)!

Overall: 9.9 /10 rating!!!

Thank you Manushanka (Manu), Nayana, Harshana, Janaka, Nevil, Madushan, Chandrakumara for taking care of us like family and making Sri Lankan remedies...