Hotel Landhaus Säntis — Hotel in Herisau

Easy to find. On a main road, but not a particularly noisy one. Has car park. About 15 mins walk from the railway station, less going back downhill to the station! Alternative routes to the station available - one quiet, down leafy back streets & paths, others through the town so handy for enroute shopping. About 100 metres from the stop for buses to the station, & from a Migros store. ||||There are usually taxis waiting at the station - 10 Swiss francs to the hotel.|| ||Sleep quality usually excellent, I would think, but during our stay the weather was exceptionally hot. No air con but room easily ventilated with bedroom and bathroom windows open wide. Bed very comfortable with typical Swiss adjustable head end.
|| ||Rooms: large, well-appointed, interesting decor. Huge wardrobe, plus other storage. Very spacious bathroom with bath with shower over. The only negative was that the shower head needed some adjustment.
|| ||All staff very welcoming, friendly & efficient. We felt very well looked after throughout our 7 night stay. || ||Food was good, with generous evening meals as part of our half-board deal. Restaurant closed at weekend, but this gave us the opportunity to sample a couple of Herisau’s restaurants - not that many are open weekend evenings! Not a huge choice of breakfast items, but a more than adequate selection of cereals, cooked meats, cheeses, soft-boiled eggs, etc etc.
|| ||Good value. Apparently, used most often by business people but no reason why it would not suit tourists, whether singles, couples, friends, families …
||||Public rooms include a gym, a large lounge with comfy sofas, a reading area, a smoking area, & there is a courtyard garden for drinks and meals in good weather.|| ||Cleanliness: could not fault it once I had realised that some of the dark bedroom furniture was made of a speckily material and was not...

Room - mattress 10cm & sheets that are pilling with age||Lighting - really poor bedside and overhead one flickered; Spotlight from external portico shone directly into my room||Closing the curtains - to block the spotlight and the constant road noise (3m from noisy street with traffic from 06h - 23h) + construction + local bar - meant no air could get in the room. No A/C (normal for Europe) AND no fan/ventilation||Electrical outlets difficult to access (blocked by bed). Television channels did not come in.||Large room with some attempt at modernisation, despite the thin mattress.||Fitness centre closed at 20h, so impossible to visit.||Breakfast good, but don't expect an offer of more coffee if you're a woman dining alone (men do get several offers).||Bathroom - mostly clean, but looked like someone urinated in the shower||Checkout - no one came to the desk while I waited, even though staff passed me. (They later said I should have come searching in the dining area).||I thought I had paid upon booking, so finally I gave up on any staff coming and left. They then sent a series of unpleasant emails, even though I sent my credit card information four time via a variety of ways. In the end, they called me "people like you" with no apology for their rudeness and no apology that I could not sleep due to noise and that wretched spotlight shining in (another review mentions the spotlight a year ago, so obviously they don't care).||Few close by dining options, unless you fancy super loud sports bars.||Terrible shame that they decided rudeness would...

Terrible stay. No ventilation in the room and cannot leave the window open due to loud, constant road noise (07h - 23h), a bright spotlight shining directly in the room, construction and a bar across the street. Mattress was 10cm and covered by a pilled sheet that needs replacing. Urine stain in shower. Staff were extremely rude and called me "people like you" in writing. They ignored me when I waited to check out and when I was dining. Men were offered coffee refills and had their dirty plates taken, but I was left in the corner. The room was big and clean, other than the shower, but almost all electrical sockets were covered by the bed and furniture, the overhead light flickered like a ghost and the bedside lamps were...