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Four Seasons Safari Lodge Serengeti — Hotel in Ikoma

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Four Seasons Safari Lodge Serengeti
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Plush, safari-style rooms, suites & villas, as well as 3 restaurants, a pool & guided park tours.
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Four Seasons Safari Lodge Serengeti
TanzaniaMara RegionIkomaFour Seasons Safari Lodge Serengeti

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Four Seasons Safari Lodge Serengeti

Four Seasons Rd, Serengeti 02002, Tanzania
4.0(365)
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Plush, safari-style rooms, suites & villas, as well as 3 restaurants, a pool & guided park tours.

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Phone
+255 768 981 981
Website
fourseasons.com

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Reviews of Four Seasons Safari Lodge Serengeti

4.0
(365)
avatar
4.0
7y

Organisation der An- und Abreise: ||Wir haben diesen Urlaub ohne Reisebüro direkt über die Homepage des Four Seasons gebucht, die Langstreckenflüge entsprechend separat. Nachdem wir einige Zweifel und Bedenken bzgl. Inlandstransfers (wir hatten eine Taxifahrt nach Arusha erwogen) und bzgl. der erforderlichen Inlandsflüge hatten, schrieb ich das Four Seasons an mit der Bitte um entsprechende Ratschläge - mit dem Ergebnis, dass ich die komplette Organisation gegen eine wirklich geringe Gebühr in deren Hände gegeben habe. Das war die beste Entscheidung, die wir treffen konnten - ich kann dies jedem nur empfehlen. Wir hatten damit ein Rundum-Sorglos-Paket erworben und wurden bestens betreut und im Prinzip jeweils an die Hand genommen und direkt ins Flugzeug oder ins entsprechende Fahrzeug gesetzt. Perfekter Service a la Four Seasons. (Wir haben unterwegs bei anderen Reisenden mitbekommen, wie es auch laufen kann - da strandeten welche in Tränen aufgelöst am Seronera, ohne Ansprechpartner etc. - wir waren dann sehr froh, dass uns so etwas nicht passiert ist. Unser Fahrer hatte beim Rücktransfer sogar gewartet, bis wir auch ganz sicher im Flugzeug waren.) ||||Am Sereonera Airstrip wurden wir mit einem kleinen Champagnerfrühstück begrüßt, das war eine tolle Einstimmung. Auf der Fahrt in die Lodge sahen wir dann direkt mal die Big 3 (Elefanten, Wasserbüffel, Löwinnen). Der Empfang in der Lodge war überaus herzlich - und dies blieb bis zur Abreise das vorherrschende Gefühl - man war einfach willkommen. Zu keiner Zeit mussten wir auf irgendjemanden warten, immer war unser Ansprechpartner oder Fahrer jeweils schon vor uns da. ||||besonders persönlicher Service: ||Da wir diese Reise anlässlich meines 50sten Geburtstages antraten, wurde ich seitens des Four Seasons mit vielen vielen Annehmlichkeiten und Überraschungen bedacht - das war ein tolles Gefühl - vielen herzlichen Dank nochmals. ||||Zimmer: ||Wir hatten uns für ein Zimmer mit Wasserloch-Blick entschieden. Leider machten uns die Tiere einen Strich durch die Rechnung - bedingt durch ungewöhnlich häufige Regenfälle im August waren die Tiere leider während unseres gesamten Aufenthaltes (6 Nächte) nicht am Wasserloch zu sehen. Das war unglaublich schade, da ich dies als Highlight des Urlaubs erhofft hatte. Aber vielleicht klappt es beim nächsten Mal. Denn wir kommen wieder – das hätte ich vorher nicht gedacht. ||||Unser Zimmer war sehr schön - das Badezimmer hatte ein Panoramafenster und man konnte aus der Wanne mit einem Cocktail auf die Serengeti schauen - ein tolles Gefühl. Den Balkon haben wir nicht genutzt – ich fand ihn nicht wirklich gemütlich. ||||Das Bett war sehr schön und bequem. Es hatte ein Moskitonetz, wir haben es aber nicht verwendet. Während unseres gesamten Aufenthalts hatten wir nicht ein einziges Insekt im Zimmer. Toll! ||||Bei unseren Wanderungen über die Stege haben wir auch einen Blick auf die riesigen Villen der Lodge geworfen (von weitem natürlich). Diese sahen umwerfend aus, mit großem eigenem Pool und wohl auch freistehender Badewanne vor Panoramascheibe. Wow. Und das ganze völlig unauffällig in die Landschaft integriert. Da sich diese weit vom Haupthaus entfernt befinden, sieht man von dort vermutlich auch noch besser vorbeistreifende Tiere. Einfach phantastisch! ||||Kleidung: ||Ich habe mich direkt am ersten Tag im Hotelshop eingekleidet und kann dies empfehlen. Vorab hatte ich mir den Kopf zerbrochen, welche Kleidung ich mitnehmen soll. Mein Mann hat sich vorab Safarikleidung gekauft. Ich nicht. Im Shop gibt es eine kleine aber feine Auswahl für Damen, Herren, Kinder: Hüte, langärmlige Blusen, lange Hosen, Fleecejacken etc. - alles ausgesprochen schön, mit kleinem Four Seasons Logo teilweise. Die Preise lagen sogar leicht unter den vergleichbaren von Safariläden in Deutschland – vor allem aber fand ich die Sachen viel schöner. ||Cocktailkleider oder Ähnliches kann man maximal mittags tragen - habe ich dann auch getan :-) Morgens und abends ist es für leichte Kleider zu kalt und wegen der Moskitos nicht empfohlen. Aber eigentlich ist man in Jeans und T-Shirt plus leichter Jacke immer gut gekleidet. In Jeans habe ich mich trotz des Hinweises, dass man die Farbe Blau meiden soll, immer wohl gefühlt. Blaue Shirts oder schwarze Kleidung haben wir aber ansonsten tagsüber auch in der Lodge vermieden (wegen der Tse-Tse-Fliege). Während der Safaris ist man in echter Safarikleidung am besten gekleidet. Eine Jacke griffbereit zu haben, ist immer empfehlenswert. ||In Arusha ist es nachts erbärmlich kalt gewesen (wir mussten dort auf der Hinreise übernachten) – hier ist ein dicker Jogginganzug anstelle eines Schlafanzugs zu empfehlen plus richtig dicke Jacke für die Weiterreise. Wir hatten in der Coffee Lodge genächtigt – war OK, mehr nicht. Zum Zähneputzen erhält man abgekochtes Wasser in Kannen, das war angenehm. Es hat uns aber auch daran erinnert, beim Frühstück dann kein geschältes Obst zu essen und generell mehr Vorsicht walten zu lassen. Im Four Seasons kann man das Gott sei Dank komplett anders handhaben – hygienisch alles völlig unbedenklich, egal ob Leitungswasser, Eiswürfel etc. ||||Reinigung: ||Wir hatten in unserem Paket täglich 50 Dollar Reinigungsservice inklusive, welchen wir auch stark genutzt haben. Das war überaus praktisch, auch weil man bzgl. der Gepäckmenge etwas eingeschränkt ist beim Inlandsflug. Ein paar Kilos mehr kann man einfach bezahlen – aber man sollte zum Beispiel bei den Koffermaßen nicht zu stark abweichen von den Vorgaben, da diese durch eine spezielle Luke passen müssen. ||||Insekten: ||Direkt ab Empfang durch den Fahrer am Seronera Airstrip ist man bzgl. Insektenspray bestens versorgt. In jedem Fahrzeug, im Zimmer und am Pool hat man freien Zugriff. Wir haben ausschließlich dieses Produkt verwendet und hatten beide nach insgesamt 8 Tagen (inkl. An- und Abreisen) null Stiche. Und das, obwohl es durchaus recht viele TseTse-Fliegen gab. In der Lodge glücklicherweise nur ganz vereinzelt - und kaum mal eine Mücke. Bei den Nachmittagsausflügen gab es dann aber teilweise sehr viele TseTse-Fliegen, je nachdem, welche Strecken der Fahrer gewählt hat. Zeitweise hatten wir den Wagen dann tatsächlich geschlossen, bis wir die hohen Wiesen und Gehölze hinter uns gelassen hatten. Morgens und abends hat man diese Probleme nicht.||||Verpflegung: ||Das Frühstücksrestaurant hat einen bombastischen Blick über den Pool und die Serengeti. Vorab kann man sich am Eingang Coffee to go holen, was sehr nett ist, wenn man wie ich schwer aus dem Bett kommt – mein Mann war dann so freundlich, mir einen Kaffee ans Bett zu holen. Mittags kann man hervorragend draußen am erhöhten Pool-Restaurant essen. Ebenfalls mit toller Aussicht. Abends wird gewechselt – wir wurden 2 x ins Boma eingeladen mit A-La-Carte-Menü und Tanz der Massai – hat uns hervorragend gefallen. 1 x wurde uns ein Abendessen am Pool vorbereitet – sehr romantisch (aber leichte Jacke erforderlich). Ansonsten haben wir die Buffets genossen. Das Essen ist sehr gut – es ist keine Sterneküche, aber dies wäre auch völlig überzogen. Wir waren überaus zufrieden. Die inkludierten Cocktails waren ebenfalls sehr gut, der Kaffee ist auch sehr lecker. ||||Die Lodge selbst ist mit Holzstegen angelegt, über die man bequem und sicher zum Zimmer kommen kann – man kann sich auch abholen und bringen lassen, wir fanden das aber unnötig. Vielleicht hatten wir zu unserer Zeit aber auch wenig Tiere in der Umgebung. Eine kleine Taschenlampe ist vielleicht sinnvoll, nicht für die Wege, sondern für das Zimmer. Wir haben jedenfalls nicht rausbekommen, wie man nur einen Teil der Beleuchtung (Badezimmer) nachts anschalten kann – lag aber vielleicht an uns. ||Ich empfehle auch, ein kleines Fernglas mitzubringen – es ist schön, am Pool oder in der Wanne zu liegen und sich dann Giraffen, Zebras, Antilopen etc. anzuschauen. Die Lodge ist sehr schön in die Landschaft integriert, das hat uns sehr gut gefallen. ||||Die vielen Fotos auf Tripadvisor spiegeln tatsächlich die Realität wieder – es ist genauso traumhaft, wie es aussieht. ||||Der Pool: ||Optisch ein Leckerbissen und mehr als fotogen. Leider saukalt. Das war schade, 5 Grad mehr hätten es schon sein sollen. Wir haben und dann damit begnügt, dort zu liegen und die Landschaft zu genießen. ||||Safaris: ||Wir hatten das Safari-Paket gebucht, so dass bis auf die Ballon-Safari sämtliche Fahrten inkludiert waren. Ob sich das für uns preislich gelohnt hat, kann ich gar nicht sagen, aber wir fanden das vorab besser zu planen. Bis auf einmal hatten wir das Glück, jeweils eine Privatsafari zu erhalten. Bei dem einen Mal, als wir Mitreisende hatten, waren dies sehr freundliche und ruhige Gäste – aber wenn man Pech hat, kann es vielleicht bei einer Tagessafari ansonsten durchaus nervig sein. Man sollte sich also überlegen, ob es OK wäre, bei den Safaris fremde Leute im Auto zu haben. ||||Mein Highlight war: Die Große Migration – ein insgesamt 11stündiger Ausflug über Buckelpisten, darüber sollte man sich im Klaren sein. Hinfahrt rund 4 Stunden, Rückfahrt rund 4 Stunden, 3 Stunden ca. am Mara River inklusive kleinem Picknick. Ein Toilettenstopp auf dem Hinweg, einer auf dem Rückweg (hygienisch eher bedenklich, also vorsorgen) – ansonsten Massai-Toilette (hinter dem Auto, also in freier Natur). Für Frauen nicht so angenehm, aber es ist machbar. Dieser Ausflug hat meine Erwartungen bei weitem übertroffen – mit diesen Tiermengen hatte ich nicht gerechnet. Und dann noch die Überquerung des Mara-Rivers durch große Mengen Gnus zu sehen, war unbeschreiblich. Es gehört etwas Glück dazu, eine Überquerung zu sehen, garantiert ist dies wohl nicht – es geschieht in Schüben, keiner kann genau sagen, wann und wo eine Herde losstürmt. Unser Fahrer hat einen tollen Job gemacht und uns einen super Platz bei diesem Spektakel gesichert! ||||Das weitere Highlight war die Ballon-Safari. Ich fand sie unfassbar teuer. Aber ich möchte sie nicht missen und kann sie wirklich empfehlen. Unbedingt an eine warme Jacke denken. Die Stunde in der Luft ging viel zu schnell vorbei. Der Sonnenaufgang war atemberaubend, das anschließende Champagnerfrühstück war wirklich sehr schön vorbereitet und hat Spaß gemacht. ||||Noch ein Wort zu den Angestellten: ||Die Freundlichkeit und Hilfsbereitschaft ist überragend. Beim kleinsten Anliegen wird einem sofort und umfassend geholfen. Alle sind permanent ansprechbar, überall hört man ein freundliches „Jambo“, so dass man gar nicht anders kann, als permanent selbst lächelnd durch die Gegend zu laufen. ||Schlechte Laune hat hier keine Chance!|| ||Gesundheit: ||Es gibt einen Arzt, wir haben ihn zum Glück nicht gebraucht, aber da man sich im absoluten Nirgendwo befindet, ist es sehr beruhigend, dass einer vor Ort ist. Wir hatten uns vorab umfassend impfen lassen: Gelbfieber (wegen der unterschiedlichen Aussagen bzgl. Einreisebedingungen – war aber wohl unnötig, da wir sie nicht vorzeigen mussten). Tollwut: War wohl auch Blödsinn. Das kann aber wirklich jeder nur für sich entscheiden. Wir hatten Sorgen wegen der Affen in der Anlage, hatten aber während der ganzen Zeit nur einen auf dem Balkon gesichtet – ansonsten gibt es noch so eine Art große Meerschweinchen in der Anlage – sehr süß, anscheinend nicht bissig, wahre Kletterkünstler. Ansonsten hatten wir übliche Impfen wie Tetanus, Hepatitis etc. und Malaria Prophylaxe.||||Einreise: ||Wir hatten uns vorab das Visum besorgt – war eine gute Entscheidung. Die Schlange am Visa-Schalter war bei der Einreise sehr lang und es dauert vermutlich einige Zeit, bis man durch ist. Wir konnten direkt in 5 Minuten einreisen. ||||Zusammenfassend: ||Ich war bereits in vielen sehr guten Häusern (Emirates Palace, Burj al Arab, etliche Four Seasons, diverse Mandarin Oriental – ich denke also, ich kann eine recht objektive Bewertung abgeben. ||Diese lautet: Bestes Urlaubserlebnis, welches ich je hatte! Unfassbar tolle Lodge in grandioser Lage mit perfektem Personal. Die Tierwelt in der Serengeti ist überragend. ||||Falls jemand eine gezielte Frage hat, kann er mich gerne direkt...

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5.0
2y

Hotel Overall Experience - Simply EPIC!

Wow, what an exceptional place!!! We honeymooned here and we’re met with the most incredibly welcoming staff and Masai tribesmen. From experiencing the best safaris of the Serengeti to unwinding in their incredible spa, the Four Seasons exceeded all of our dreams and desires.

Four Seasons thinks of everything!…It’s like they read your mind or something:) Every single detail was handled with care by multiple people and we were continually amazed how there was never anything missing!

The 4 Seasons is by far our favorite hotel brand, primarily because of the people. Every single person at the property made us feel completely at ease and safe. They are beyond friendly…its like being at home.

Attitudes were unbelievably great at every level! NEVER was told no or we cant. In the rare times we requested something special (because they already had thought of every detail), it was always taken care of with a smile, and if they couldn’t get exactly what we needed, they would offer alternate solutions to take care of us without prompting.

We cant say enough about the people at the hotel!!!

The property is gorgeous and the rooms are impeccably comfortable with beautiful views of the Serengeti. The food throughout was delicious, including packed lunches with our favorites each day for our game drives. The spa experience was once in a lifetime with open air views and top notch masseuses.

Individual People that made our stay so EPIC:

Marissa (manager) - She greeted us at the very beginning of our stay and checked in on us multiple times. She was very friendly and accessible. She made sure we were completely happy throughout and helped us to determine our game plan while there. It’s not surprising that her team is so friendly and helpful, seeing as she embodied all these qualities and more.

Boaz (Safari Guide) - WOW. What can we say but wow. He was VERY knowledgeable and knew all the best spots. We followed his lead mostly and it couldn’t have turned out any better. He showed us all the Big 5 and so much more! He was very friendly and sensitive to our needs throughout and has to be THE BEST GUIDE there is!

Florence (Waitress) - She was really lovely. Got to know our specific dietary needs from the first meal and then remembered every detail throughout the trip. She went out of her way to take care of us in many ways and couldn’t have been any nicer.

Laurent (Photos) - One of the exceptional services they offer is renting a nature camera (Nikon N60) with a telephoto lens (Sigma 100-600). It took the most amazing pictures and created incredible images we will be framing and hanging in our home. Laurent gave me a great tutorial on how to use the camera and even supplied me with an SD card to use when mine didn’t work. Thanks for helping us catch these special memories!

Peter (morning waiter) - He was great for our daily breakfasts. Anticipated our every need and had a lovely attitude. What a great way to start each day!

Marshak (2nd evening waiter during special dining) - another great person on the team! He took care of us during our special dining experience and had everything planned out perfectly!

Janet - (massuess) - knew exactly how to do it! She was amazing!

Thank you to everyone at the Four Seasons Serengeti! (Sorry it took so long to post this. Had it written but forgot to post last February 2022 when we...

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5.0
3y

I recently stayed at the Four Seasons Serengety and I have to say, it exceeded all of my expectations. From the moment we arrived, we were greeted with warm and friendly service from the staff. Our room was absolutely stunning, with breathtaking views of the savannah and all the amenities you could ask for. The food at the hotel was also exceptional, with a variety of options to choose from. One of the things that truly made our stay special was the attention to detail and personalized service provided by the staff. They went above and beyond to make sure we had a memorable experience, and we truly felt like VIPs. The hotel also offers a variety of activities and excursions, such as game drives and hot air balloon rides. We were lucky enough to spot a variety of wildlife, including elephants, lions, and zebras, during our game drive.

From the moment we arrived, we were greeted by the friendly and attentive staff, including Haika who went above and beyond to ensure that our stay was nothing short of perfect. Haika was our point of contact for the duration of our stay and she made sure that every aspect of our trip was taken care of. She helped us with our flights and even arranged for us to have a massage and a game drive. The spa experience was one of the highlights of our trip and the game drive was truly an unforgettable experience, seeing all the wildlife in their natural habitat.

Our guide, Joseph was incredibly knowledgeable and passionate about the wildlife and culture of the Serengeti. He went above and beyond to ensure that we had the best possible experience, taking us on early morning game drives.

From the moment we arrived, the staff were extremely well trained and focused on fulfilling every need we had. They were always available to answer any questions we had and made sure that our stay was as comfortable as possible. One of the highlights of our stay was the dinner we had at the Discovery Center. The staff arranged for us to have a private dinner while watching a documentary about the Serengeti. It was truly an unforgettable experience. The food was delicious and the staff went above and beyond to make sure we had an enjoyable time.

The rooms were also top-notch and we had a wonderful private pool. They were beautifully decorated and had all the amenities we needed to make our stay comfortable. The view from our room was breathtaking and we were able to watch the wildlife right from our balcony.

One of the things that stood out to me during our stay was the laundry credit that was included in our room. We were given $100 per day to use towards laundry and dry cleaning services, which was such a nice surprise and made our stay even more enjoyable. It's the little touches like this that make a big difference and make the Four Seasons stand out from other hotels.

One of the highlights of our trip was the infinity pool. It was the perfect spot to relax and take in the breathtaking views of the Serengeti. The pool itself was impeccably clean and well-maintained. The staff were always on hand to bring us drinks and snacks while we lounged in the sun.

Overall, our stay at the Four Seasons Serengety was nothing short of magical. I would highly recommend this hotel to anyone looking for a luxurious and unforgettable experience in the heart of the African wilderness. Thank you Four Seasons Serengety for making our...

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Pilot SimonaPilot Simona
I recently stayed at the Four Seasons Serengety and I have to say, it exceeded all of my expectations. From the moment we arrived, we were greeted with warm and friendly service from the staff. Our room was absolutely stunning, with breathtaking views of the savannah and all the amenities you could ask for. The food at the hotel was also exceptional, with a variety of options to choose from. One of the things that truly made our stay special was the attention to detail and personalized service provided by the staff. They went above and beyond to make sure we had a memorable experience, and we truly felt like VIPs. The hotel also offers a variety of activities and excursions, such as game drives and hot air balloon rides. We were lucky enough to spot a variety of wildlife, including elephants, lions, and zebras, during our game drive. From the moment we arrived, we were greeted by the friendly and attentive staff, including Haika who went above and beyond to ensure that our stay was nothing short of perfect. Haika was our point of contact for the duration of our stay and she made sure that every aspect of our trip was taken care of. She helped us with our flights and even arranged for us to have a massage and a game drive. The spa experience was one of the highlights of our trip and the game drive was truly an unforgettable experience, seeing all the wildlife in their natural habitat. Our guide, Joseph was incredibly knowledgeable and passionate about the wildlife and culture of the Serengeti. He went above and beyond to ensure that we had the best possible experience, taking us on early morning game drives. From the moment we arrived, the staff were extremely well trained and focused on fulfilling every need we had. They were always available to answer any questions we had and made sure that our stay was as comfortable as possible. One of the highlights of our stay was the dinner we had at the Discovery Center. The staff arranged for us to have a private dinner while watching a documentary about the Serengeti. It was truly an unforgettable experience. The food was delicious and the staff went above and beyond to make sure we had an enjoyable time. The rooms were also top-notch and we had a wonderful private pool. They were beautifully decorated and had all the amenities we needed to make our stay comfortable. The view from our room was breathtaking and we were able to watch the wildlife right from our balcony. One of the things that stood out to me during our stay was the laundry credit that was included in our room. We were given $100 per day to use towards laundry and dry cleaning services, which was such a nice surprise and made our stay even more enjoyable. It's the little touches like this that make a big difference and make the Four Seasons stand out from other hotels. One of the highlights of our trip was the infinity pool. It was the perfect spot to relax and take in the breathtaking views of the Serengeti. The pool itself was impeccably clean and well-maintained. The staff were always on hand to bring us drinks and snacks while we lounged in the sun. Overall, our stay at the Four Seasons Serengety was nothing short of magical. I would highly recommend this hotel to anyone looking for a luxurious and unforgettable experience in the heart of the African wilderness. Thank you Four Seasons Serengety for making our stay so special!
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Surfing ManbearpigSurfing Manbearpig
Amazing. Staff is second to none. The best four seasons property out there. Amazing food. Great rooms. Superb. Even a kid's room and you can get a telescope to watch the stars. Didn't want to leave. Thank you.
Steven VSteven V
Recently stayed here on my honeymoon for 5 nignts and I cannot recommend this lodge enough. More details on the game drives (safaris) and the stay experience below. Thoughts on the Game Drives: Our tour guide, Awadhi Khalifa Hamisi, made our game drives on our honeymoon truly unforgettable. I have never met a tour guide who is so caring, knowledgable and skilled. Given how remote the drives cam be, I was a bit nervous at first. We soon felt very safe with Khalifa. Khalifa was comitted to helping us find all of our animals of interest. By day 2, Khalifa enabled us to see "the big five". Truly astonishing. I highly recommend seeking Khalifa out if you want to have the best safari experience in the world! The Land Cruiser was very well maintained and had A/C and a mini fridge! The RSA safari conversion was very well done. All seats were very comfortable and sturdy. We felt very safe both on the brutal african roads as well as in the bush up close with the animals. Land Cruiser > Defender 😉 Thoughts on the Staff: Skander the Director of Food and Beverage, as well as Anne, the Manager of Food and Beverage guest experience, really made our experience and stay at the lodge unforgettable. Special shoutout to Anne for a phenominal job with collecting guest feedback about the food/bev dining experience. Anne - Lauren and I will truly miss you, your bright and positive attitude, as well as your personality. You are truly a rising star at the lodge. We look forward to our next visit with you. Housekeeping exceeded our expectations with how well our room was tended to and upkept while we were out on our daily game drives. Reception did a wonderful job of greeting us, getting us settled into the room and handling dinner reservations for us. The Security team helped us feel VERY safe at night when dining outside or walking back to our rooms. I personaly felt at ease knowing we had some Massi tribesmen guarding the lodge. Other standouts: Josephine our server and also the gym trainer enabled me to work out more effectively at the lodge and tended to our needs well when dining by the pool for lunch. Thank you Josephine for helping me optimize my gym gains 😁 Alexander (Alex) did an EXCEPTIONAL job tending to our needs at the pool. Alex went above and beyond to ensure my wife and I were comfortable and tended to. Alex is also very knowledgable on the Serengeti Wildlife and we thoroughly enjoyed speaking to him about our gave drives and learning more knolwedge about the animals. Alex has a very funny, light hearted personality that resonated strongly with us. Negative feedback: The pool needs a bit of work, and yes i know this is very tough given the remote location of the lodge. Ensuring the pool level is always topped off would go a long way. The pool level got low during our stay and, as a result of the infinity edge design, the water was not circulating or getting skimmed/filtered which made for less than ideal swimming experience with all of the wildlife 💩 and dead bugs in the water. Once again, I know this is very tough, but I hope this can spark some constructive problem solving to address. Hats off to the whole Four Seasons crew for executing so well on our lodge stay, we surely will return!!
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I recently stayed at the Four Seasons Serengety and I have to say, it exceeded all of my expectations. From the moment we arrived, we were greeted with warm and friendly service from the staff. Our room was absolutely stunning, with breathtaking views of the savannah and all the amenities you could ask for. The food at the hotel was also exceptional, with a variety of options to choose from. One of the things that truly made our stay special was the attention to detail and personalized service provided by the staff. They went above and beyond to make sure we had a memorable experience, and we truly felt like VIPs. The hotel also offers a variety of activities and excursions, such as game drives and hot air balloon rides. We were lucky enough to spot a variety of wildlife, including elephants, lions, and zebras, during our game drive. From the moment we arrived, we were greeted by the friendly and attentive staff, including Haika who went above and beyond to ensure that our stay was nothing short of perfect. Haika was our point of contact for the duration of our stay and she made sure that every aspect of our trip was taken care of. She helped us with our flights and even arranged for us to have a massage and a game drive. The spa experience was one of the highlights of our trip and the game drive was truly an unforgettable experience, seeing all the wildlife in their natural habitat. Our guide, Joseph was incredibly knowledgeable and passionate about the wildlife and culture of the Serengeti. He went above and beyond to ensure that we had the best possible experience, taking us on early morning game drives. From the moment we arrived, the staff were extremely well trained and focused on fulfilling every need we had. They were always available to answer any questions we had and made sure that our stay was as comfortable as possible. One of the highlights of our stay was the dinner we had at the Discovery Center. The staff arranged for us to have a private dinner while watching a documentary about the Serengeti. It was truly an unforgettable experience. The food was delicious and the staff went above and beyond to make sure we had an enjoyable time. The rooms were also top-notch and we had a wonderful private pool. They were beautifully decorated and had all the amenities we needed to make our stay comfortable. The view from our room was breathtaking and we were able to watch the wildlife right from our balcony. One of the things that stood out to me during our stay was the laundry credit that was included in our room. We were given $100 per day to use towards laundry and dry cleaning services, which was such a nice surprise and made our stay even more enjoyable. It's the little touches like this that make a big difference and make the Four Seasons stand out from other hotels. One of the highlights of our trip was the infinity pool. It was the perfect spot to relax and take in the breathtaking views of the Serengeti. The pool itself was impeccably clean and well-maintained. The staff were always on hand to bring us drinks and snacks while we lounged in the sun. Overall, our stay at the Four Seasons Serengety was nothing short of magical. I would highly recommend this hotel to anyone looking for a luxurious and unforgettable experience in the heart of the African wilderness. Thank you Four Seasons Serengety for making our stay so special!
Pilot Simona

Pilot Simona

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Amazing. Staff is second to none. The best four seasons property out there. Amazing food. Great rooms. Superb. Even a kid's room and you can get a telescope to watch the stars. Didn't want to leave. Thank you.
Surfing Manbearpig

Surfing Manbearpig

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Recently stayed here on my honeymoon for 5 nignts and I cannot recommend this lodge enough. More details on the game drives (safaris) and the stay experience below. Thoughts on the Game Drives: Our tour guide, Awadhi Khalifa Hamisi, made our game drives on our honeymoon truly unforgettable. I have never met a tour guide who is so caring, knowledgable and skilled. Given how remote the drives cam be, I was a bit nervous at first. We soon felt very safe with Khalifa. Khalifa was comitted to helping us find all of our animals of interest. By day 2, Khalifa enabled us to see "the big five". Truly astonishing. I highly recommend seeking Khalifa out if you want to have the best safari experience in the world! The Land Cruiser was very well maintained and had A/C and a mini fridge! The RSA safari conversion was very well done. All seats were very comfortable and sturdy. We felt very safe both on the brutal african roads as well as in the bush up close with the animals. Land Cruiser > Defender 😉 Thoughts on the Staff: Skander the Director of Food and Beverage, as well as Anne, the Manager of Food and Beverage guest experience, really made our experience and stay at the lodge unforgettable. Special shoutout to Anne for a phenominal job with collecting guest feedback about the food/bev dining experience. Anne - Lauren and I will truly miss you, your bright and positive attitude, as well as your personality. You are truly a rising star at the lodge. We look forward to our next visit with you. Housekeeping exceeded our expectations with how well our room was tended to and upkept while we were out on our daily game drives. Reception did a wonderful job of greeting us, getting us settled into the room and handling dinner reservations for us. The Security team helped us feel VERY safe at night when dining outside or walking back to our rooms. I personaly felt at ease knowing we had some Massi tribesmen guarding the lodge. Other standouts: Josephine our server and also the gym trainer enabled me to work out more effectively at the lodge and tended to our needs well when dining by the pool for lunch. Thank you Josephine for helping me optimize my gym gains 😁 Alexander (Alex) did an EXCEPTIONAL job tending to our needs at the pool. Alex went above and beyond to ensure my wife and I were comfortable and tended to. Alex is also very knowledgable on the Serengeti Wildlife and we thoroughly enjoyed speaking to him about our gave drives and learning more knolwedge about the animals. Alex has a very funny, light hearted personality that resonated strongly with us. Negative feedback: The pool needs a bit of work, and yes i know this is very tough given the remote location of the lodge. Ensuring the pool level is always topped off would go a long way. The pool level got low during our stay and, as a result of the infinity edge design, the water was not circulating or getting skimmed/filtered which made for less than ideal swimming experience with all of the wildlife 💩 and dead bugs in the water. Once again, I know this is very tough, but I hope this can spark some constructive problem solving to address. Hats off to the whole Four Seasons crew for executing so well on our lodge stay, we surely will return!!
Steven V

Steven V

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