My friend and I booked this room via Agoda and the photos are misleading, especially for the standard rooms with 2 single beds, i.e., I HAVE SEEN CLOSETS BIGGER THAN THIS ROOM!!!!!!!!!!!!!!||||Seriously, the room was unbelievably small, where you could not pass another person at the foot of the bed to go outside the room or to the bathroom. Worse, we had an insect (they looked like ants, but smaller) infestation leading from the sliding glass door to the bathroom. Hotel staff came by and sprayed insect repellent to rectify the problem, but we could not enter our rooms until later that evening and frankly, I could still smell the insecticide. There was no way, no how, my buddy and I were going to stay at this resort pass this one night (we had booked for 4 nights). Fortunately, the hotel desk manager understood the problem and immediately took action to upgrade us to a larger room near the infinity swimming pool. Regardless, we still had to sleep in this uncomfortable room the 1st night. ||||The other major issue at this hotel is the incompetent restaurant staff. No one speaks English and coupled with their terrible service, where for example, you might get one of the dishes you ordered, they haven't brought out the silverware, napkins, or your other guests meals. Every thing was done piecemeal . . . One plate came out . . . five minutes would pass and another plate would come out, etc., etc. There is only one waitress and she is overwhelmed. I actually felt sorry for her, but quite frankly, she has no business serving customers because she has zero training. Here is what occurred during breakfast and dinner when we had meals at the restaurant:||||1. My buddy and I ordered something and she brought out 4 beers. Both of us don't drink, I forgot what we ordered, but it certainly wasn't beer. ||||2. Another time, we ordered something that was spicy and asked that the dish not contain hot peppers, i.e., make it non spicy. Yes, they screwed it up and it came out spicy. ||||3. In lieu of the above, the one person who speaks fluent English at the hotel desk - we asked her to tell the waitress what we wanted, i.e., a non spicy version of a shrimp salad. Again, they blew it and we received a spicy shrimp salad dish. ||||4. As I alluded to above, too many times to remember, they forgot forks, spoons, napkins, etc. Additionally, if you ordered more than one dish - you would have to wait an inordinate amount of time for the dishes to come out. They never came out together. ||||5. The same cook works at the Coffee bar at lunch and I ordered shrimp and rice, with cucumbers. I got the shrimp and rice, but no cucumbers and only when I complained, did she correct the order. ||||I think part of the problem is that the hotel is located on the other side of the island, where no one lives. Consequently, all the workers are very low paid and live on the resort grounds. They are also overworked. The same people working all day and all evening are the same people you see the next day. Hard to explain, but they do not have many staff people at the hotel. Worse, none of them are trained in Western hotel and restaurant standards/practices. Consequently, the service is terrible. ||||The resort does have inexpensive motor bikes (250 baht a day), so transportation to the more busier side of the island is possible. That being said, I would only recommend this place to romantics who want to get away...
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