Hotel La Casetta by Toscana Valley — Hotel in Nakhon Ratchasima Province

THE WORST TRIP AND EXPERIENCE WE'VE HAD IN OUR TRAVELLING LIFE!!!

My trip ended since September 2021, at that time when i checked out of the hotel, i thought i would give them 1 star, or even 0 star if having, but i was convinced myself of being calm to go back later for unbiased reviews, and until today it's a pity to say that I can't still give them more than 2 stars after everything we had experienced in Toscana Hotel La Casetta. At the beginning I discussed so clearly with the booking staff that my husband and I wanted to book their room for 2 weeks for our anniversary vacation. They offered me a cheaper room under 50 square meters but I refused. I chose the " nicer and larger ", accepted to pay more with hope we would have a great trip. I sent some pictures of the room and they 100% confirmed that we would be accommodated in that kind of room. But finally, in reality we wouldn't. The very first night when we checked in, I was so disappointed that I didn't even want to unpack my stuffs because the room was different from what we saw in the photos. They claimed this room type was for 4 people but really for 2 of us it was not enough, 1 wardrobe was so old and small, my husband had to put his clothes on the extra bed. There was only 1 sink which was so small and dirty while in the picture it should be 2 separate sinks. Toilet, shower very old and extremely dirty. The mezzanine of the room was lack of sofa, completely not the same which what we wanted to book and pay for. We arrived at the hotel when their restaurant was closed, there was no microwave in the room and the surroundings were quiet. We were forced to eat cold food that we brought with and that night I had a stomach ache because of that. The next day I had to call the manager asking him to take us to the correct room that we booked, they cooperated, and it turned out to be an even worse room with a very bad air conditioner, noisy like a plow, I think I've read a few comments here from another guests about the noise of the AC also. They even knew that and arranged a fan just in case, but sorry we didnt spend money to use the fan, right? After discussing again, my husband said we couldnt get the money back anyway, then try to stay and make the room better. We decided to " help them to help us ", clean and rearrange the room with the aim of trying to enjoy our vacation together. We went to the supermarket to buy dishes, cutlery, napkins, garbage bags... Honestly I was not satisfied at all but tried to bear it. A few days later, I called their restaurant to order room service. I asked for pad Thai, and extra onion. It was so stupid that the restaurant staff who spoke English pretty well didn't understand what oinion was, she told me " im sorry Madam i dont know what onion meant ". I got angry and canceled the order. The last time was at noon when I had an urgent matter to contact the reception, I called the front desk 8 times, called the manager's number 3 times, both by the phone installed in the room and by the mobile phone, calling them continuously for over 1.5 hours no one answered my call. I went to their website and grabbed a number to call, this person is a manager in their group, not from the hotel but he helped me to transfer the word to the Hotel La Casetta front desk. Then the front desk called me back, and I said "we want to check out immediately". We didn't think even for a second, pack our stuffs, and go right away ending our trip 1 week earlier than expected and promised never come back again. Yes, they had great landscape, huge and beautiful view, some of the restaurant in the area are good, but nothing other than that. The service was poor and bad, the staff seemed they didnt know what they were doing. This turned out to be the worst trip ever for a frequent...

My trip ended since September 2021, at that time when i checked out of the hotel, i thought i would give them 1 star, or even 0 star if having, but i was convinced myself of being calm to go back later for unbiased reviews, and until today it's a pity to say that I can't still give them more than 2 stars after everything we had experienced in Toscana Hotel La Casetta. At the beginning I discussed so clearly with the booking staff that my husband and I wanted to book their room for 2 weeks for our anniversary vacation. They offered me a cheaper room under 50 square meters but I refused. I chose the " nicer and larger ", accepted to pay more with hope we would have a great trip. I sent some pictures of the room and they 100% confirmed that we would be accommodated in that kind of room. But finally, in reality we wouldn't. The very first night when we checked in, I was so disappointed that I didn't even want to unpack my stuffs because the room was different from what we saw in the photos. They claimed this room type was for 4 people but really for 2 of us it was not enough, 1 wardrobe was so old and small, my husband had to put his clothes on the extra bed. There was only 1 sink which was so small and dirty while in the picture it should be 2 separate sinks. Toilet, shower very old and extremely dirty. The mezzanine of the room was lack of sofa, completely not the same which what we wanted to book and pay for. We arrived at the hotel when their restaurant was closed, there was no microwave in the room and the surroundings were quiet. We were forced to eat cold food that we brought with and that night I had a stomach ache because of that. The next day I had to call the manager asking him to take us to the correct room that we booked, they cooperated, and it turned out to be an even worse room with a very bad air conditioner, noisy like a plow, I think I've read a few comments here from another guests about the noise of the AC also. They even knew that and arranged a fan just in case, but sorry we didnt spend money to use the fan, right? After discussing again, my husband said we couldnt get the money back anyway, then try to stay and make the room better. We decided to " help them to help us ", clean and rearrange the room with the aim of trying to enjoy our vacation together. We went to the supermarket to buy dishes, cutlery, napkins, garbage bags... Honestly I was not satisfied at all but tried to bear it. A few days later, I called their restaurant to order room service. I asked for pad Thai, and extra onion. It was so stupid that the restaurant staff who spoke English pretty well didn't understand what oinion was, she told me " im sorry Madam i dont know what onion meant ". I got angry and canceled the order. The last time was at noon when I had an urgent matter to contact the reception, I called the front desk 8 times, called the manager's number 3 times, both by the phone installed in the room and by the mobile phone, calling them continuously for over 1.5 hours no one answered my call. I went to their website and grabbed a number to call, this person is a manager in their group, not from the hotel but he helped me to transfer the word to the Hotel La Casetta front desk. Then the front desk called me back, and I said "we want to check out immediately". We didn't think even for a second, pack our stuffs, and go right away ending our trip 1 week earlier than expected and promised never come back again. Yes, they had great landscape, huge and beautiful view, some of the restaurant in the area are good, but nothing other than that. The service was poor and bad, the staff seemed they didnt know what they were doing. This turned out to be the worst trip ever for a frequent...

It was a nice little community that tries to look like Italy. The rooms from our experience is not worth it. I like to enjoy my showers but could not because the water would run perfect then cold then scalding hot. It almost burn my hands when I turned on the cold water to wash my hands at the sink and scalding hot water came out. It wasn't because I turned the wrong handle. After the initial shot of scalding hot water, it got cold and remained cold. I was going to take a bath but the tub was dirty. There were flies in the room buzzing around and I even found a dead fly on the floor in the middle of the room. We got a king sized bed but it was really two twins pushed together. My husband ended up sleeping between the two beds and hurt is back. The bed and pillows were not comfortable. Oh! And the comforter smelled hence the reason my husband slept closer to my side of the bed.

There was not much selection and most of the food does not look appetizing. The only item I did enjoy was the wonton soup.

The bike rental was ok. I do not recommend the white bike with the basket. It only has one speed and if the speed of the bike is faster than that then you can't really pedal it. It sounds like it needs to become scrap metal. My fault for not going with the bike everyone got.

They have a van to shuttle you to the different places around the compound. The bike trail was nice. The restaurant made some pretty good pastas and pizzas. The ambiance of the seating...