Sheraton Hua Hin Resort & Spa — Hotel in Phetchaburi Province

I would like to start by stating how beautiful this hotel is, 8/10. The staff make you feel so special, and nothing is too much trouble for them...... However we did sadly encounter some flaw's, the main one was our room, our confirmation stated a garden terraced view, and before we booked we did our research via the hotel web site which stated beautiful sweeping view's of the lush beautiful hotel ground's ect ect, after reading this we decided to book our holiday. Sadly to our surprise we got huge green tree leaves over powering any view, BUT, we must state that in a way we are glad to have had the over powering leaves due to the 2 huge hotels in the distance which would of been our " room view", the "garden terrace room" below us was just an eye sore, the grass was so bare they had put a pile of stones to cover the thread bare grass, the garden looked so un-inviting for any body to sit and enjoy their sitting area. I asked several times to speak to the manager, but was informed every time that he was in Bangkok. During our stay we met a lovely quiet elderly couple who had actually spoke to " Martin" and to our surprise was informed of what a flippant and rude individual he was, this was also supported by another gentleman who had had a brief encounter with the manager. The manager apparently stated that the hotel caters for 90% Asian guest's, what this had to do with anything I do not know. we found this to be alarming, yet we were not totally surprised, the flaws in the hotel standard's are the result of poor management, never once did he make him self present around the hotel. One morning I had to ask to have our table set, then we had plates piled up and no waiter service to clear the table, I had to ask for coffee twice, this is not what we expect and paid for, from a 4.5 star hotel. I don't like complaining, I see this as constructive criticism, in the hope it helps sustains your 4.5* rating. A lady duty manager was sad to hear of our slight upset, and offered us a pool room, for our last night of our stay.

Also another manager from the near by Sheraton Villas had a brief chat with me, and to my surprise he got a pen and book out to take note's, he was so concerned to hear of our upset, he hear valued our opinion of the hotel's "slight" flaw's, this was refreshing and also very reassuring to us that our opinion and view's may help the hotel and future guest's, this is what a true manager SHOULD DO. Our suggestion is....... Either maintain your room gardens to pretty inviting ones OR change the description on...

As a Platinum member I was immediately offered an upgrade from the private garden room to the ocean front suite which was a nice upgrade over several levels. The checkin process was easy. The suite itself was at the beach front 99m2 of suite which included a full walk through clothes closet, large bathroom, large bedroom and lounge room. It also included a 10m balcony overlooking the day beds and beach.

Overall the resort is geared towards families from Thailand and China. The resort is spread out over a large area with the largest pool in Thailand. It winds its way through the resort and is a comfortable 1/2 hour walk through the water to complete a circuit of more than 500m2.

There are a number of restaurants which in most cases were forgettable, although the food was ok it was nothing special. Having said that they did have one restaurant called InAzia which has won a number of awards for food quality. I would highly recommend this restaurant. The morning buffet was various but impersonal due to the large number of guests and their families.

Location wise it is in the middle of nowhere and if you want to go anywhere you need to use taxis. There is a free shuttle bus but it takes you to the clock tower in Hua Hin. A rather unusual stopping area as there really is nothing around it. It is a 2km walk up the road to the largest shopping plaza in Hua Hin. On a hot day the walk can be uncomfortable and you will kiss the floor when you reach the air-conditioning of the shopping plaza.

Whilst the staff were attentive I would give additional praise to Phillip for his attention to detail and hard work ethic in the Sheraton Club lounge. He has a future with this hotel chain.

Speaking of the Sheraton Club my first impression was that it was extremely small but with the outside seating there was always enough room during happy hour!

I would like to thank all the staff for a wonderful visit.

Would I stay again? Without question.

Plus + Suite Rooms (get a suite room with direct pool access rather than beach front), Sheraton Club staff, Platinum recognition and associated benefits, visual impact of the resort, InAzia restaurant, cleanliness of the resort. Smoking is limited to specific areas of the resort.

Negatives: Ocean front rooms to Club lounge is a bit of a walk especially if you forget something (I should know I became an expert). Although the pool looked clean I was always wondering about how hygienic it was with so many children in it. Most restaurants were average. The beach is nothing special...

Staying at the Sheraton Hua Hin Resort and Spa has never disappointed us. Since we were in the hotel during the COVID-19 pandemic, the resort was not so crowded, however, it's still such a stunning place and peaceful. They have done a good job maintaining social distancing and seating capacity reductions in their restaurants throughout the hotel. We found the disposable gloves provided at the Deck Restaurant for guests to use during the breakfast time. All the staff;from Bell person to front desk, gave us a very warm welcome and best service as always. We'd like to give a special thanks to Khun Ni for her kind assistance reserving, upgrading the room; as we're Bonvoy Platinum Elite, providing the best service for me and my wife since check-in, and making sure everything was alright for us. Moreover, we'd like to thank Khun Orajit for her warm welcome lovely yummy Macaron which we loved it very much, we appreciated her thoughtfulness, and also the delicious fresh fruits from the Front office team on the first day, and especially Khun Suwanna for her considerateness, as always, regarding our reservation over the phone call. They all surely have a top-notch service.

Our room was the Ocean suite which's beyond expectation. The room is huge and fully equipped, facing the sea with a wide private terrace. Our room's in the beachfront building which's very close to the beach and the 500 meter lagoon swimming  pool. The suite decor's contemporary style with warm tone, so relaxing. We enjoyed the large sized marble bathroom, bathub, and very comfy bed and pillows a lot. We also enjoyed our dinner at Luna Lanai restaurant, a nice cozy restaurant by the beach. All the staff was super polite and attentive. Drinks and foods are superb. Would recommend Sen Mee Pad Kra-Ched; Stir-fried Vermicelli noodles with seafood, water mimosa and chili and Pad Bai Ka-Praow; Stir fried with hot basil, chili, garlic, topped with a fried egg, Minced chicken, pork, or seafood, and Tiramisu for desserts. Breakfast at the Deck restaurant was fantastic. Our favorite dishes were Egg white omelette with stir-fry spinach with garlic, steamed dumpling, and Pancake. We'd like to thank Khun Sasiwimon for the great service every morning at the Deck.

My wife had an enjoyable time at the fitness, fully equipped with treadmills machines, and free weights. In conclusion, what impressed us most was the hotel Team's hospitalty and good attitude, good job welll done! We had a...