Craft Resort & Villas — Hotel in Ratsada

One of the worst stays I have had. The grounds, the cleaning team and the pool are the only good things here. Manager is awful and treats anyone who is not Chinese like they don't matter. Guests services and experience are the worst I have ever experienced.Location: in a shabty town, miles away from anything, 15 minute walk to the nearest convenience store. Shuttle: Advertised as three times a day but is often canceled so the airport can charge for airport pickups. Expect to pay at least 600 baht a day for return taxis if you want to go anywhere. Taxis sometimes take 45 mins to accept a booking because the location is so remote.Restaurant: Worst experience of my life. Awful service and terrible food. I got food poisoning on day 2 of my holiday. Never more than 2 or 3 people here each evening, probably desperate as there is nothing else around. Expect to spend most of your holiday eating from a vending machine if you do not wish to pay out for taxis.Staff: Cleaning team were awesome. Everyone else including the manager and reception team were lazy and rude. No clue about guest experience, just saving any pennies they can. Awful team. After making complaints and then talking to Trip, the manager lied and told trip no complaints had been made! So unprofessional.Bar: Always empty. Barman supposed to be there from 7.30pm. No consistency, some days he turns up past 9pm. Rooms: clean and spacious but huge issue with ants invading. I found them in my bed.Pool: warm and mostly clean, someone pulls the leaves out each day. By day 5 of my stay, there was a thick green scum on the bottom of the pool.Atmosphere: non existent. It's like staying in a ghost town. Never see anyone except coach loads of chinese arriving and then going to their rooms. I will never return to this hotel. Poor guest...

I can’t say enough great things about my stay at Craft Resort & Villas in Phuket Town. From the moment I arrived, I felt welcomed and taken care of. The staff were incredibly friendly, attentive, and always went out of their way to ensure my trip was perfect.The villas themselves are stunning—modern, spacious, and thoughtfully designed with all the comforts you could want. The bed was one of the most comfortable I’ve ever slept on, and the little details, like the quality linens and nightly turndown service, really made a difference. The private pool in my villa was an absolute highlight—clean, serene, and the perfect spot to relax after a day of exploring.Speaking of relaxation, the resort’s main pool is gorgeous, with plenty of sun loungers and lush greenery surrounding it. It felt like a hidden oasis. The on-site restaurant served some of the best Thai food I’ve ever had—authentic flavors, fresh ingredients, and beautifully presented dishes. Their breakfast spread was equally impressive, with everything from local specialties to international favorites.Location-wise, it’s perfect for anyone who wants to experience the charm of Phuket Town. It’s close enough to explore the local markets, street art, and vibrant café scene but tucked away just enough to feel peaceful and private.What really stood out to me, though, was the level of care and hospitality. The team truly went above and beyond, whether it was helping me book excursions, recommending local spots to visit, or just checking in to make sure everything was...

I had a really lovely stay at this hotel! The property was very clean, beautifully maintained, and the facilities were excellent. The pool was especially nice—clean, peaceful, and never crowded, which made for some relaxing swims.

One of the highlights was the free shuttle service they offer daily to several key locations like Old Town, the center of Phuket, and a quiet nearby beach. The beach was absolutely beautiful and not crowded at all—a perfect place to unwind. The shuttles also bring you back to the hotel, which is super convenient and definitely helps save on transportation costs.

The staff were incredibly friendly, welcoming, and always ready to help. Their warmth and hospitality made a big difference in our experience. Breakfast was also good and had a nice variety.

There are just a couple of small things to note: the rooms aren’t very soundproof, so you can hear some noise from neighboring rooms. Also, it would be great if they provided something to help with mosquitos—either a mesh for the balcony door or a repellent in the room, as it's easy for them to get in when the door is open. Lastly, the rooms are a bit of a walk from the lobby, with stairs, small bridges, and grassy paths, which can be a bit inconvenient if you're carrying heavy luggage.

Despite those minor issues, I would definitely recommend this hotel for its value, cleanliness, great staff, relaxing pool, and super helpful shuttle service. It was a great...