Castilia Suites — Hotel in Maghreb

One of the worse hotel I've ever made reservation. I wanted to do late checkout so I called all the numbers I found on web for the hotel and no numbers were valid. I went to the hotel at 1 AM and found there is no calling bell or camera on the property. I knocked on the main door from 1 AM till 5 AM, the whole 4 hours I was outside with my family and no one opened the door. After opening the door at 5AM, the caretaker told me the reservation from expedia is not valid because they don't have any booking agreement with expedia. I had to pay cash again and they told me that by 12PM I have to checkout, no exception. After check-in in the room, it was full with dust and very dirty everywhere and the AC didn't work so I couldn't sleep in next 6 hours because It was very hot. The manager said it was my fault that I made reservation with expedia. I was not a hotel setting, they didn't have any phone or computer at the location. Seems like...

This hotel suffers from lack of any hospitality experience. In short: Just avoid.||||If you still want to bear, read on.||||Location: very well places- right before entering the city. And thats it. And location is its first enemy for any basic stay. You simply cannot sleep due to continue running road whole night, as they dont have sound proof windows.||||Neighbour is just one wall away and owing dogs, who make further remove any possibility of any kind of sleep you may try. ||||Kitchen is third enemy: No utensils, and almost every piece of door is broken. Complete unusable. No Tissues in the Kitchen.||||Bathroom is weirdest. Strangely located leaking water taps completes your stay.||||On plus side, reasonably good mattresses and blankets and culturally polite staff.||||After long drives (which is usual) if anyone checks-in this hotel knowingly, the person should see a...

Habiendo llegado a Tozeur de noche y sin ninguna reserva, intentamos encontrar alojamiento en alguna casa de la medina. Entre nuestras idas y venidas vimos al Hotel Castilia -convenientemente situado en la avenida de entrada- pero su aspecto nuevo y funcional no encajaba en nuestras aspiraciones de "fundirnos en el tipismo local" tan propias de los turistas. Al no conseguirlo, decidimos ser prácticos y resignarnos a las bondades de la modernidad en el Castilia. No nos pudo ir mejor.|| Nuestra suite era espaciosa, bien amueblada y cómoda, sin ningún problema de ruido. La relación calidad/precio muy aceptable y todo el personal del hotel amable , eficiente y amistoso. Por su parte, el restaurante defendía muy bien la gastronomía local.|| Pero además, para suerte del Castilia, está Hedi, su gerente. Mucho debemos agradecer a su trato cordial, atento y la paciencia que nos tuvo para explicarnos -con un conocimiento de primera mano y en absoluto interesado- qué lugares eran de mayor interés y cómo optimizar nuestro tiempo. En pocos lugares se materializa tan bien aquel deseo de "llega como un cliente, vete como un amigo". Y si no le faltan al Castilia méritos como establecimiento, así fuera psolo por tan cálida experiencia, me permitiría...