Tunis Marriott Hotel — Hotel in Tunis

From the moment I stepped into The Marriott Hotel, I knew I was in for a remarkable experience. Nestled in the heart of the city, this luxurious establishment boasts an elegant façade paired with a warm and inviting atmosphere that immediately makes you feel at home. After a recent four-night stay, I can confidently say that the hotel exceeded all my expectations, particularly in terms of its staff, food, amenities, value for the money & service.

Arrival Experience:

Upon arrival, I was greeted by the hotel’s doormen & securities with a genuine smile and a warm welcome. The check-in process was seamless; within minutes, I was escorted to my room by the concierge (Rahma.Bouakroucha),she took the time to explain the hotel’s amenities and highlight the dining options, which was a thoughtful touch that set the tone for my stay.

Accommodations:

My room was nothing short of stunning. Tastefully decorated with plush furnishings, it featured a beautiful view of the city skyline. The attention to detail was evident in every corner, from the high-thread-count linens on the king-sized bed to the well-stocked minibar. I especially appreciated the personalized welcome note from the hotel guest relations manage (Amal Altlily) and Kholoud,they were super gorgeous and very helpful, they had to check me in my room if I need anything, and not to forget the cleaner (Salwa) i have never seen such a beautiful heart person, she done a fantastic job, I wish the hotel could promote her for a better position, it was such thoughtful gestures make a stay feel truly special like paradise seriously.

Culinary Delights:

One of the highlights of my visit was the exceptional dining experience at the L'Onzieme Grill restaurant,L'Urbaine & M Club Lounge. The ambiance was sophisticated yet inviting, with soft music playing in the background and elegant table settings that promised a fine dining experience.

I started my meal with a delicate lobster bisque, rich in flavor and garnished with fresh herbs. For the main course, I chose the filet mignon, which was cooked to perfection. It was tender and juicy, complemented by a truffle reduction that enhanced the dish beautifully. Each meal I had was accompanied by impeccable service. My server was attentive without being intrusive, offering excellent recommendations

Breakfast also deserves a special mention. The buffet spread was extensive, featuring a range of gourmet options from freshly baked pastries to a live omelet station. The staff at breakfast were remarkable—each member was cheerful, quick to refill coffee, and eager to ensure that every guest was satisfied.

Service Excellence:

The level of service throughout my stay was outstanding. Every staff member I encountered—from the housekeeping team to the front desk—exuded professionalism and warmth. They anticipated my needs before I even had to ask

During my stay, I also had the chance to visit the hotel’s spa, where I experienced a rejuvenating massage. The spa staff were extremely polite and focused on creating a tranquil environment, which added to the overall relaxation.

Amenities and Overall Experience:

The Marriott Hotel offers a wealth of amenities, including a stunning rooftop pool and a well-equipped fitness center. The rooftop area provided a breathtaking view of the skyline, perfect for unwinding with a cocktail from the bar while watching the sunset with your beloved gf Hehe

Overall, my experience at Marriott Hotel was exceptional. The combination of elegant accommodations, superb dining, and above all, the excellent staff made my stay unforgettable. It’s evident that the hotel prioritizes guest satisfaction, going above and beyond to create a luxurious experience.

I would highly recommend The Marriott Hotel to anyone seeking indulgence in both service and comfort. It’s a perfect retreat for both business and leisure travelers alike. I already look forward to my next stay!

Overall Rating: ★★★★★ (5/5)

Saleh Nadmi Drilling Superintendent Harouge Oil...

Being a Lifetime Titanium member with over 2200 nights at Marriott properties, we really were looking forward to a 5 night stay at this property but unfortunately we were very disappointed. From the chaotic breakfast dining every morning to the lack of service in the concierge lounge and lastly while the room was nice, there were 3 days out of 5 where the only water available was hot water and no cold water while trying to shower.||Let's start with the breakfast. We had breakfast for 5 mornings so this was not an isolated incident. It was chaotic. Frequently, they ran out of cups for coffee and hot tea. The staff could not keep up with cleaning the tables when it was crowded. Staff would walk around aimlessly or stand in the corner talking to one another. I use cleaning loosely because I seldom saw people wiping down the tables after someone left. Tables would be in various states when we arrived, sometimes a fork was missing or a knife or a glass. There is a juice station but good luck trying find someone to make you fresh juice. The door was sometimes left open and then you were surrounded by flies. Most mornings I would just watch and observe the chaos of the staff walking around trying to keep up with the people coming thru. It isn't rocket science - you go to a vacated table, put all the dirty items on a tray, wipe the table, come back to the table with the clean items.||The Concierge Lounge - we came here for 5 nights. Every night it was pretty much the same hot item - dry chicken. You can get beer and wine but not on your own. They don't keep the beer opener out in the open. However, good luck with trying to find someone to open it for you. Expect a long wait. One night, we came in, sat down at a table and people would see us and walk back and forth. Back and forth, including 2 guys in suits (assuming manager) and seeing us at a table without any drinks, didn't ask - can I get you something? Nope. Just sitting there waiting for you to serve me a drink. We ordered a pizza to be delivered to the lounge, fully expecting to pay for it. Manager comes over and says, we are getting you the pizza. Sure, seemed weird. Pizza comes, they put it in the common area for everyone. I said, we ordered that pizza. They said yes, you don't need to pay for it. OK so can I have the whole thing?||The Room - while the room itself was nice, 3 days out of 5, the only water that came out was hot, including the shower. So when shower, expect 3rd degree burns. I called and talked to the front desk - had MULTIPLE discussions. They said they would send someone up the 1st time. No one came. Water was fine after a period of time. Next day, I walked down to the Front Desk so I could speak with a person. I said, is this happening in other rooms because I was willing to move. No answer, I assume that person did not know. They said they would send someone up. That person came after an hour and it was no longer an issue. I asked if this is happening in all the rooms, he responded he didn't speak much english.||I sent all of this information to Marriott and what did they do? Give me 15,000 measly points. I'm not sure if there is a better alternative to stay, it is Tunis after all but most likely I will not be returning...

Being a Lifetime Titanium member with over 2200 nights at Marriott properties, we really were looking forward to a 5 night stay at this property but unfortunately we were very disappointed. From the chaotic breakfast dining every morning to the lack of service in the concierge lounge and lastly while the room was nice, there were 3 days out of 5 where the only water available was hot water and no cold water while trying to shower.

Let's start with the breakfast. We had breakfast for 5 mornings so this was not an isolated incident. It was chaotic. Frequently, they ran out of cups for coffee and hot tea. The staff could not keep up with cleaning the tables when it was crowded. Staff would walk around aimlessly or stand in the corner talking to one another. I use cleaning loosely because I seldom saw people wiping down the tables after someone left. Tables would be in various states when we arrived, sometimes a fork was missing or a knife or a glass. There is a juice station but good luck trying find someone to make you fresh juice. The door was sometimes left open and then you were surrounded by flies. Most mornings I would just watch and observe the chaos of the staff walking around trying to keep up with the people coming thru. It isn't rocket science - you go to a vacated table, put all the dirty items on a tray, wipe the table, come back to the table with the clean items.

The Concierge Lounge - we came here for 5 nights. Every night it was pretty much the same hot item - dry chicken. You can get beer and wine but not on your own. They don't keep the beer opener out in the open. However, good luck with trying to find someone to open it for you. Expect a long wait. One night, we came in, sat down at a table and people would see us and walk back and forth. Back and forth, including 2 guys in suits (assuming manager) and seeing us at a table without any drinks, didn't ask - can I get you something? Nope. Just sitting there waiting for you to serve me a drink. We ordered a pizza to be delivered to the lounge, fully expecting to pay for it. Manager comes over and says, we are getting you the pizza. Sure, seemed weird. Pizza comes, they put it in the common area for everyone. I said, we ordered that pizza. They said yes, you don't need to pay for it. OK so can I have the whole thing?

The Room - while the room itself was nice, 3 days out of 5, the only water that came out was hot, including the shower. So when shower, expect 3rd degree burns. I called and talked to the front desk - had MULTIPLE discussions. They said they would send someone up the 1st time. No one came. Water was fine after a period of time. Next day, I walked down to the Front Desk so I could speak with a person. I said, is this happening in other rooms because I was willing to move. No answer, I assume that person did not know. They said they would send someone up. That person came after an hour and it was no longer an issue. I asked if this is happening in all the rooms, he responded he didn't speak much english.

I sent all of this information to Marriott and what did they do? Give me 15,000 measly points. I'm not sure if there is a better alternative to stay, it is Tunis after all but most likely I will not be returning...