Ramada Residences by Wyndham Balikesir — Hotel in Altıeylül

Terrible hotel service, me and my family arrived at this hotel at 2 am, meaning we were EXTREMELY tired and fatigued.

First of all, the receptionist english was very poor and couldn't even communicate to us at all and had to use a translator, which is not professional at all for a hotel like "Ramada" and it took nearly 1 hour just to understand a normal 5 minute "normal" english conversation. Since we arrived at 2 am, we nicely requested the receptionist if it's possible if we can get some sort of a discount just for this 1 day, since more then half of the day has been over (since its 2 am and check in is around 1 pm, so ofcourse whole day is gone). But the receptionist had BAD attitude and didn't even care, we even nicely asked if we could atleast get a 1 hour extra check out time, AGAIN he said "NO" with even a worse attitude, We then decided to leave this garbage hotel, and we requested the receptionist, if he could get us a taxi, he just did a shoulder shrug and said "no"... we then decided to leave this hotel by ourselves and went to the nearby hotel called "Hilton" and the service there was waayyy better then this so called "Ramada"

In conclusion, I don't recommend this hotel AT ALL!!! with its terrible and useless staff/receptionist, and this hotel should take action with these types of staffs.

Unfortunately, this is for sure the worst "Ramada" hotel i have been to, throughout my life across...

This should by all accounts be 5 stars, however on the day, things just didn’t go right. However starting with the positives, the staff were wonderful and extremely helpful. If not for the staff, I would be giving it one star. The air conditioning was broken and the room was extremely hot. Finally changed rooms after 4 hours as unable to sleep. The second room was cooler but the couldn’t turn on heating as it was broken. The water in the shower was also cold,therore couldn’t use the shower. In the morning the staff kindly opened another room whereby I had the use of warm water. On a side note,the bed was comfortable but the pillows were too deep to rest my head. In the end I used a small throw over cushion . I was expecting a good breakfast but unfortunately the warm selection was limited to boiled eggs, fried eggs which looked like plastic and some wam pancake type bread. However the Kitchen staff did make me a delicious omelette upon request..so overall a bit of a disaster. I spoke to the manager, who kindly agreed to give me 1/2 of the booking payment back.the hotel doesn’t appear old,but I get the feeling that it now requires tlc for much needed...

I did not like that the hotel staff aren’t following the government/ health regulations in the hotel. They have always put down their masks , even in front of the customers.

Me and my partner have been travelling across Turkey for the past 3 weeks and every hotel has kept the regulations as per posted signs.

We have warned the staff couple of times, and even the higher management but no improvement. It was like a joke.

One of the reception ladies was sneezing and coughing all the time with a mask down... it was just annoying to see how careless are the staff to the customers.

There was a sign that non-hotel guests aren’t acceptable in the property. And if it is a business meeting I should pay 100 Lira. Than you see, people from the street coming in to buy coffee from the restaurant... so unacceptable!!

We love Balikesir but Ramada will be no more choice for us to stay in and neither would recommend it.

Customer service is a key thing but health...