Horrible service ever seen. Please don't go there. I visited at least 10 differents hotels in istanbul and never had any trouble with employees except this Fair hotel, there was a guy looks like indian, so ARROGANT, SO DISRESPECTFUL AND HE DOESN'T EVEN CARE ABOUT CUSTOMERS. The price online was 116 Tl as you can see on the picture. I came there today thursday 20th of august 2020 at 19h30 with my phone batterie dead and so tired. He said to me there is no economic room without even looking at me. He was looking at his phone and his computer. He said there is a Delux room but you pay 150tl. Basicly what you see online is not updated with their hotel. And he said I can't change the price not even 1tl. With so discusting maneer and he said you take it or leave it. He said look I'm tired. I was so irritatated I ends up accepting without saying anything. There was the other guy who was nice and showed me the room. The washroom was dirty on the floor. I went back to the reception, gave my passport to the receptionist and I just said really calm : next time make changement on the website, and then he started arguing with me and saying you can see other hotels if you want ...then I couldn't resiste anymore, I was just at point of going to vomit there. That was a way too much disrespectful, it wasn't the price that bother me that much neitheir the problem it self, but the way how they he treat customers. I told him give me my passport and I will go now see other hotels. I ends up finding a really good hotel CNRINCI Hotel 5 min close by, don't mind payed 150 Tl with luxury new room, good customer service and I was soooo happy I found that...
Read moreI recently had the pleasure of staying at during my visit to [City Name], and I must say it was a delightful experience. From the moment I arrived until the day of my departure, the hotel exceeded my expectations in several aspects.First and foremost, the hotel staff was incredibly friendly and attentive. They provided excellent customer service, always ready to assist with any queries or requests I had. Their warm and welcoming attitude made me feel right at home throughout my stay.The room I stayed in was comfortable and well-maintained. The bed was cozy, ensuring a good night's sleep after a long day of exploring the city. The cleanliness of the room was top-notch, and the housekeeping staff deserves special mention for their thoroughness and attention to detail.The hotel's amenities were also commendable. The fitness center was well-equipped, allowing me to maintain my workout routine. Additionally, the on-site restaurant offered a delectable array of dishes, catering to various tastes and preferences. The quality of the food was excellent, and the attentive service added to the overall dining experience.The location of the hotel was convenient, with easy access to popular attractions and public transportation. This made it effortless for me to explore the city and make the most of my time during the stay.Overall, my experiencewas highly enjoyable. The combination of friendly staff, comfortable accommodations, and convenient location made my stay truly memorable. I would not hesitate to recommend this hotel to fellow travelers seeking a pleasant and hassle-free experience...
Read moreI regret to share that my experience at Istanbul FAIR Hotel was deeply disappointing and distressing. Upon arrival, I was provided a room that did not meet even the most basic standards of cleanliness and hospitality. The bedsheets and blankets were visibly unclean, the room lacked essential amenities such as drinking water and tea, and the overall condition was unsanitary, with garbage present and dust accumulation throughout.
Despite having booked a clean and well-maintained room, my request for housekeeping and room change was not only denied but met with hostility. At approximately 10 PM, I was pressured to remain in the same room, and when I expressed my intention to leave and requested a refund, the staff refused and responded with threats, including involving the police. This behavior was not only unprofessional but also deeply unsettling.
The conduct of the hotel staff was unacceptable, and their treatment of guests raises serious concerns about safety and ethics. Based on my experience, I strongly advise fellow travelers to exercise caution and consider alternative accommodations. Hospitality should be rooted in respect, cleanliness, and service—none of which were present...
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