PALVAN APART HOTEL — Hotel in Kepez

On our arrival we were shown to a room that was clean but basic to say the least considering we had paid for a double superior room when we booked the holiday.||After four days of our holiday it was pointed out to us by another holiday maker that we were in a basic room. We asked at the reception and they confirmed we weren’t in a superior room, it was obvious they knew of this, we then had to pack and move our baggage to the room we should have had in the first place, apparently we weren’t the only ones to have this problem||The Thomson’s rep had a word with the staff as I said I would accept a later stay on instead of vacating the room at 12:00 as some sort of compensation, this I had to push for to get anything, they would only let us have it till 17:30 and not as advertised 19:30 for an extra £30. We didn’t receive an apology and more like I had caused them a problem. On returning to our room mid afternoon we had been locked out of our room, when we went to the reception they simple pointed at the clock and said you should have left the room, when we finally got back into our room we had a knock at the door at 17:00 and asked to vacate the room. All in all, the hotel was good although the food was a little repetitive and the reception staff weren’t very helpfully.||On the night flight home, the stewardess’s, although the lights were out and people trying to sleep, had a very vocal conversation giving most of the front half of the plane details of someone called Jamie’s life story, eventually they were asked to tone it down, not very...

Palvan aprt hotel

Booked stay for a week

Pros: people were very friendly and they would listen to your concern. However took very long to handle it Budget room. Perfect if you will spend most of the time outside the hotel 3-4 supermarkets downstairs for essentials Have sheesha facilities downstairs within the hotel Clean bathroom and bed room No hairdryer but if requested they do give

Cons: not a lot of food places around Took a long time to handle queries air con was not working when we arrived. took 3 days to sort it out. Had to leave it on the whole day for it to be cool when we were back. Otherwise the room would never be cool. Had requested for a fan whilst air con was not working (3 days), nothing was done about it No mirrors in the room Stove was provided but it took ages to even boil water Kettle was disgusting with old water in there that had gone cloudy All appliances were dirty to touch Banging noises every few minutes. It was very loud. Could hear next room hair dryer sound Tv was not working No mirror in the room, difficult to get dressed. Cupboard furnitures were broken in the wardrobe. Had to fix it so that I could use it No bin provided for the bed room No safe...

A Heartwarming Stay ⭐⭐⭐⭐

I recently had the pleasure of staying at this hotel, and while it wasn't perfect but budget friendly, the exceptional staff and dedicated owner truly made the difference. Here are my thoughts:

Service and Staff: The staff went above and beyond to ensure a comfortable stay. Their genuine care and attention were evident in every interaction. Despite any limitations, they worked tirelessly to provide the best experience possible.

Owner's Commitment: The owner's passion for hospitality shone through. They were hands-on, always seeking ways to improve despite resource constraints. Their dedication was inspiring.

Room and Amenities: Admittedly, the facilities weren't top-tier, but they were clean and functional. Sometimes, it's the heart behind the service that matters most.

In summary, this hotel may not be flawless, but its warmth and sincerity create a memorable experience. I'd gladly return, knowing that the staff and owner will continue striving to make each guest...