Nile Hotel Jinja — Hotel in Buikwe

This place is hard to put into words but dysfunctional seems appropriate. During our 5 night stay we met the owner who is very nice but seems to have no direct communication with his staff. The staff, especially the managers are just there to nod and tell you what you want to hear. My biggest complaint is around room service. I asked daily for them NOT to come into our room. The front desk said okay and when we got back to our room someone had come in and cleaned it. It drove me crazy that I had to ask daily and they still never got it. Our room didn’t have a mosquito net, the detached shower head wasn’t able to sit in the broken wall mount, it leaked water all over the bathroom floor (flooded it is a better term), the toilet simply wouldn’t flush on several occasions and it was very warm in our room but we were missing half the screen door! So no cool breeze either. The bathrooms also have windows that open up to the hallways outside the door (so odd) but there’s no screen on them so mosquitoes came through those windows. When we showered we’d put a towel on the floor on each end of the tub to help with the flooding. Room service would come in and take those towel away and sometimes they’d hang them up for us to use! I even explained the shower issue and that I wanted the towels left on the floor because of this leaking and they still didn’t get it. Also, the front desk staff whispers! It was the weirdest thing. They have THE softest voices in all of Uganda. I have stayed at backpackers in Uganda for the same price with better service and all around nicer then this place. This place needs some attention to the building and the staff needs...

Arguably one of the worst hotels I have stayed in! Where do I start? The manager is very inattentive, either he is sitting in his office, out or taking up precious space in the dining room. Not once in the 6 days that we stayed did he walk by to check how our stay was. The price 100k is not reflected in the customer service nor the standard of the rooms. Covid SOPs have been totally ignored. First night I feared bathing because the bathroom smelt and appeared dingy. One good thing was the size of the room. But In the morning by 8.35 am a man was opening my door coming to clean. Luckily I had just gotten out of bed and had not yet undressed to shower. Another uncomfortable thing is every morning the sheets are removed for washing, therefore one has to wait for 3 or more hours for them to be replaced. Which can be trying if one wants to rest in the room. Another negative is food, which takes over 2 hours to come; the beef i ate on night, should only be given to dogs, it was the rubbery part which no matter what you did, could not be chewed. Generally the standard befits a hotel worth 50k. On the positive, the fish was good although the standard was not consistent. The other positive was the lady at the desk called Moreen, who was very attentive...

The good news: the Nile Hotel Jinja has comfortable beds with nice linens and mosquito nets, flush toilets, hot water, free WiFi, televisions in each room, nice grounds, a very polite staff, a restaurant on site with Ugandan fare, and an armed security guard keeping watch over the compound. The bad news: my room was fairly dirty even after housekeepers came in, the sheets were laundered with something that made my eyes sting, showering was difficult with the nozzle mounted too close to the corner above the bath and no shower curtain or towel rack (though the jagged remnant of a towel rack stuck out of the wall dangerously close to the tub), the tub tended to leak a lot of water onto the bathroom floor, the room was devoid of decor with harsh single bulb fluorescent lighting, the hotel is extremely LOUD at night due to all the cement surfaces and lack of rugs or felts on the feet of chairs, the internet tends to drop out if more than a few guests are online or if there is a power outage, and TV channels are limited to five: BBC news, BBC football, UBC, National Geographic, and a cartoon channel. In developed countries this would be a two star hotel, but by Ugandan standards it is probably a four star, so I split the difference and gave it...