Katomi Kingdom Resort — Hotel in Entebbe City

Booked rooms a month before arrival. We arrived after a 7 day safari tour at 12.30 AM, thinking that this would be a treat - what with the price so high. ||It was not. The room was dirty and we only had one towel to share. When we looked around the entire, quite big, resort, there weren't any people - not at all surprising now, after having stayed there.||And the pool was dirty. Don't even get me started on the "health spa/ wellness /gym".||We thought that maybe the food would be good, though this was a huge disappointment too. The sausages were all wrinkled, the eggs were cold (even though we arrived before the food was done), and actually all the food was cold. We ended up only eating a slice of toasted bread (had to ask for them to toast it for us, of course) and a slice of water melon, as everything was pretty much inedible. The coffee was okay. ||||We wanted to check out, of course, and go somewhere to get some proper food before going to the airport. ||||When checking out we explained how we felt, and that we did not think it was fair to pay 170USD (for a one person and two person room, we were 3) and talked to the manager. Though it took a looooong time of explaining and he started offering us free lunch. What!? We just told them that the food was bad, we weren't about to eat more of it - we just did not want to pay 170USD for a lousy bed, no food and poor facilities. Though much to his dismay, he ended up giving us a measly 30$ discount - wich was not very much considering the what they had actually provided. ||When these things happen the management should without a blink say "we are so sorry, and of course you should not pay full price when your stay hasn't been okay" and then give minimum 75$ discount - the cost of the cheapest room.||||This place has so much potential but none of it is used. The staff was very...

I happened to visit the hotel in febuary for a one night accommodation and I must say it is just ann ok hotel. The rooms are well aerated with hot water. The wifi connectivity in the room was not good as it kept on going off.||||The food was well prepared though the breakfast was just limited in terms of choice.||||A lot of improvement is needed in the health club department. half of the gym equipment was not working and the incharge looked like she has no idea on when they will be serviced. furthermore the washrooms in the sauna sections kept on flooding with used water which was very disturbing.||The swimming pool facility was clean and we had no problem with it||||With new management, we expect better services though I would recommend it for family...

I just cant get over this place. Was there once again for a weekend with friends and found so many improvements. The rooms well painted with calming colours,the food is so tasty. I asked why and they said they have a new chef.I was wooowed coz it was so nice. Everything changed according to the last time i was there. I enjoyed it more than before. Walking in its beautiful flowered walk-ways,so refreshing,DSTV so accessed cause i am really a fun of soccer. Good scenery for photos..|Its what i really needed after my "so called busy week" Thank you Katomi Kingdom Resort. Looking forward to coming back again and again. I can just recommend to any traveller who really needs a calm place to stay with the...