Masheda Palms Resort — Hotel in Mpigi

We were a team of 9 people visiting from the U.S. - stayed for a total of 9 nights and 10 days - in a variety of room types (family cottage, double cottage, and single cottage). I only have one area for improvement related to the location - otherwise the rest of my review can be summarized as an EXCELLENT experience! First - the location was difficult to find from the main road (the sign isn't obvious to spot) and the road leading to the resort could use some attention. It was very narrow at parts and full of large holes and bumps making coming in and out of the location a slow, cautious drive. First, the property is stunning. The views, the landscaping, the overall theme of the property was lovely and design with thought, intention, and beauty. It's both peaceful and interesting to look at. The staff maintaining the property worked hard daily and always greeted us with a smile. My only improvement in this area would be that we didn't realize how large, expansive this property was until almost our final day. We'd have loved to maybe know how large it was and tour it as an introduction to the site - or even if this info was displayed on the website. It consists of it's own farm, a large grassy event space and conference space, in addition to the multiple cottages and restaurant! Next, the rooms were perfectly sized, fitted with a great African style roofing and small front patio. Each room offered our own private toilet/shower/sink and water heater. Beds, floors, bathrooms were comfortable and clean and the housekeeping staff were prompt, helpful, and did a great job cleaning daily. They provided bathroom amenities such as towels, bath mitt, soap, tooth kit, nail kit, and more. Lots of outlets for plugging in your phones, etc. Only one short power outage which was quickly turned over to a generator so we weren't without power. The only improvement could be to add a fan to the room to help with moving the air around in the warm days/evenings. Wi-fi was strong in the restaurant but not other parts of the hotel, including our rooms. But that was ok with our team. Next, the restaurant! It is a gorgeous space (ask Derek to tell you the story of how it was designed!) and has lots of different seating options indoors and outdoors. The food portions for Americans was just right for breakfast and very large portions for dinner. We ate an English breakfast almost daily (eggs any way you'd like, potatoes, beans, meat (pork or beef sausage), and fruit. Variety of fruit juices (sugar cane, watermelon, passion fruit, and more). My favorite drink (recommended by Lydia, a server) was half black coffee mixed with half African Tea. It became my #1 favorite drink of the entire trip! Meals took a little long to arrive after ordering but it was always worth the wait (great presentation AND food quality was excellent). We learned you can call your order ahead from your room before arriving to the restaurant if we were short on time. I am not typically an adventurous eater, yet I loved the catfish, the chicken wings, the steak, and the coconut curry chicken. Security was strong without feeling intimidated. The gates at the front were monitored well and they walked the property throughout and you can lock your room up well. The staff was the best part! They serve with care and joy and professionalism. We valued how the front desk Manager Henry handled our reservation and bill payment - he was trustworthy and had great customer service. We appreciated Derek (restaurant manager), as he always had great information on food, drinks, and atmosphere. Lydia, David, and other servers were attentive to detail and cared that we had a great experience. Earnest and other staff were so helpful with our bags to/from our rooms. Chef was incredibly thoughtful in the food preparations and variety - he prepared high quality food, flavors, pairings, and presentation. Ravi was a great trainer to the team and helped add value to our experience. SO thankful for this wonderful experience - I will visit again and...

Their breakfast was really horrible and their attempt to copy 5 star hotels didn't help them because their meals were either half cooked or tasted overcooked.Their overall supervisor didn't help matters because she sounded like an arrogant overconfident woman with an inflated ego massaged by the locals who flooded their Christmas day.For a place that doesn't have TVs anywhere in rooms or a swimming pool all in the name that people are here to relax and chill, they really outdid themselves with the loud noise coming from the live band and discos next to clients rooms. imagine having a meal at shs 85000 with no drink all in the name that it's brunch and that a soda or water comes out your pocket.To be honest aside from the late lunch and the horrible customer service I find this place overrated and a nightmare for anyone who is really looking for a place to unwind on vacation and I would definitely not recommend it to...

Very beautiful serene place. Fresh air and a real get away from the hustle n bustle of Kampala. They have themes for each day of the week.

You have to make a reservation before hand. It's not a just-walkin resort. Went on a Saturday, it was a picnic. Got 2 fruit baskets with drinks. Food was simple n filling. They grow their own veggies like tomatoes, lettuce, sukuma etc, bananas, sugarcane, etc. There is also a fish pond. Its a sustainability project and I loved it.

They r still constructing some places so I guess the pool will be among those in future.

Only thing I didn't like was the loud music from the DJ and the fact that the place doesn't have a first aid kit.

Carry yo umbrellas, mats, hats incase you're not lucky to find a tree for now

They also have beautiful cottages for accommodation incase you want to sleep over.

This place is beautiful and worth a visit. U...