Hotel Bratislava — Hotel in Kyiv

I will only chose it is it’s the only option

Check in rating 1/5 No welcoming No eye contact No anything is hotel facilities or what including in my room rate was explained to me No any assist offered with luggage even the direction to elevator was not shown The hotel is 3 stars I know that hotel classification in ukraine well and I know that bellboy is not required but with city hotel near to exhibition center should do better than that

But the only thing was confirmed the payment !!!!!

I left business cart to front office Manager to contact me back which never happened

Rooms service order was refused ( day time around 17:00 ) and reason was that the hotel have banquet and not serving guest in house , that reply I got from lobby bar !!!!

I went to lobby bar myself down from 10th floor to get something to eat , in the bar was young waitress having chat with other waiter setting on bar high chair which looks disgusting when the customers are waiting for them to finish their talk as they don’t even look or ask what I may order to drink

Most of time the bar is empty of stuff , they set in back area and when asked the receptionist to call them , she had a rude behavior that what she can do if they are not here

The sign of DND was hanged 3 days and no one even contacted to check if all okay or no as far as I am aware that more than 48 hours DND hanged its a security matter required follow up

In the balcony I found hotel of beer was used as ashtray by the guest who lived before me

The air condition remote was missed and there are no buttons to switch it on from the room , temperature was cold and nobody actually care when asked to do something

That was a bad...

It’s a decent hotel, you get what you expect, prices are good, hotel is clean, and that is the main point.

HOWEVER! I stayed here in February, and for the love of god, why did I have to listen to Christmas songs at every breakfast. It’s already difficult to listen to the overflow of sentimental cheesiness during actual christmas time, but in February.... IN F E B R U A R Y. No!

NO! Santa is NOT coming to town ok? HE IS STAYING WHERE HE IS. Rudolf if getting picked on right now, and you know what? I’M HAPPY ABOUT IT. Moreover, in looking out of the window all I see is a post-soviet depression greyness, if anything, it is NOT beginning AT ALL like Christmas!

Furthermore - getting technical - by International Law standards, Michael Buble should be back in his hole, and he’s supposed to be there until AT LEAST mid november.

Notwithstanding the counter narrative, as for the weather outside is indeed frightful, and the fire (i.e. Soviet central heating) is delightful, I don’t see why the hotel would encourage snowfall, by playing Let It Snow, ON REPEAT FOR 20 MINUTES.

I also wish to seek compensation from the hotel, for having these songs stuck in my mind for the day.

Also, staff should speak more english. Especially breakfast staff. I’m not a chef, but pancakes with omlette? Certainly a...

Hello, I stayed at Bratislava Hotel this year. The customer service was horrendous. Absolutely horrible. The workers were very disrespectful and despite it being a 4 star hotel, their English skills were appalling. As we didn’t know the Language, we were automatically in a disadvantaged situation. They Were not willing to answer our questions regarding the fees. Upon arrival, the money they demanded was higher than agreed and when we tried to ask why (politely may I add) they were very disrespectful. A lady at the customer service counter shouted at us. Very horrible. We had no qualms about paying the agreed fee however, it seemed as if they were tricking us. We were never told the breakdown of the fee itself. ||||However, to be honest, the cleaning and breakfast service was very good and the staff at breakfast were polite and accommodating. The cleaning staff especially were lovely. ||Despite this all, I urge you to look elsewhere when booking and please for the sake of your hard earned money and self respect, do not put yourselves through this misery. ||||Thank You and I wish that this experience had...