MBZ - Pleasant Stay — Hotel in Abu Dhabi

had a terrible experience. I booked a stay with them, but upon arrival, they refused to accommodate us because we had our 1-year-old child with us, citing a "no child policy" (which was not clearly mentioned while booking). They assured us that if we canceled, we would receive a full refund.

When I tried canceling through the app, I faced an error and informed the hotel. They said it would be handled, so I proceeded to contact customer care, who initiated the cancellation. However, later, I was shocked to learn that the property had rejected the refund request.

I reached out to the hotel again for clarification, and they promised to get back to me. But it's been over a month, and they have not responded or taken any responsibility. This kind of unprofessional behavior and lack of accountability is unacceptable.

I would not recommend this property to anyone who values transparency and good customer service. Be cautious before booking, as they do not honor their commitments.

#PoorService #NoRefund...

Guys, this is not a genuine property/hotel room. They do not have any property on the provided location on Google also I have complaint to Booking.com regarding this. Please think of this before Booking. I hope Booking.com will refund me the reservation amount to me. Also the property doesn't have a contact line, the one provided on Google and Booking.com is not reachable/no answer. I hope this message...

Hotel address is wrong mention in online banking from MakeMyTrip.. These people don't even respond on the phone.. After booking my hotel, I reached the location but the address was wrong, I was forced to stay in another hotel.. I have lost money and also got troubled because of them That's why I would not recommend this...