Remal Hotel — Hotel in Al Ruways Industrial City

This hotel would not help me resolve a fraudulent charge that benefited them. I would never recommend this hotel. ||||In November, I received a text message stating that a charge have been made for a stay at this hotel. Within minutes, I reached out to find out what had happened because I did not make it, I didn’t stay at the hotel! They instructed me to talk to Booking.com because they didn’t have the power to help me. I believed it. I had been talking to the manager, Mr. Fadi. ||||I spoke to Booking.com, they apologized, believed what I said (bc I’ve been repeating the story over and over to both parties for weeks) and said they would waive fees/commissions regarding the booking as a peace offering so that the hotel could refund the money. They acted like it’s all part of business, I’m sure it’ll get sorted. They said most hotels accept this, and are pretty flexible, esp if booking.com offers what they did.||||Days later I get a message from Booking.com saying that the hotel would not budge, and that I should try to speak to them directly. I called the manager again and told him what had been said and he gave me the runaround. Ultimately, he said they do not do refunds so I would not be receiving anything. The ball was in their court the whole time. ||||It is a very difficult place to be in because how do you prove that you did not make this charge? Go to the police? Take a lie detector test? I think good customer service is necessary here. I now have to pursue other avenues that are def more time consuming and a hassle, which I will because I’m telling the truth. ||I would never ever stay at this hotel, or anywhere owned by this group after that experience. God forbid there’s a discrepancy somewhere, the attitude is they are in it to make money wherever they can and could care less about the customer. In this remote part of Abu Dhabi there are other options, they’re not the only ones. Do not stay at this hotel, save yourself the...

Mr.Fadi,||I write this email with mixed emotions. While I’m glad to travel back to the United States to be back with my family , I’m equally sad to leave my brother. Inshaallah he will recover and I will be back as well. ||It would have been ungrateful of me if I did not take the time to acknowledge the support, love and care that your hotel staff has given me during such a difficult time. ||Mouris and Suman were always happy to see if all my needs were addressed in time.||Krishna would make sure that I get my tea in the morning the minute I walk in for breakfast. The entire hotel staff treated me like family and were always ready to go over and beyond to ensure my stay was comfortable and calm. ||The circumstances were not the best but it’s the company and affection meted out by your staff that helped alleviate some of this pressure and tension. ||Of course your kindness and prayers speaks volumes of the fantastic culture that you have cultivated here , so I thank you from the bottom of my heart. ||It’s a small world. Hopefully our paths will cross sometime. ||God bless and love. Wishing you...

Out recent stay at Rimal Hotel in Ruwais, Abu Dhabi was a pleasant experience. The rooms were impressively clean and well-maintained, featuring modern touches like touching sensors for added convenience. The hotel staff were friendly and accommodating, always ready to assist and making me feel welcomed throughout my stay. Their warm and welcoming attitude added a personal touch to the overall experience.

Breakfast at the hotel was a bit hit-or-miss. While one day's breakfast fell short of expectations, the following day's breakfast was enjoyable. There seemed to be some inconsistency in the quality of the breakfast, but on the whole, it was satisfactory.

One minor drawback was the early closing time of the hotel's pool, which shut down at 7 pm. Considering the summer season, it would have been more convenient if the pool remained open until at least 9 pm. As the weather tends to cool down around 7 pm, extending the pool hours would have allowed guests to make the most of the facilities during the...