Woodlands Guest House — Hotel in Cotswold District

Host should not be in the hospitality Industry

Where do I start. I will list the reasons NOT to visit woodlands nightmare house.

Physical attributes:

Cramped rooms Carpet looks like it hasn’t been changed in over 20 years Smells of moth balls and old damp clothes Hardly any space to walk No communal area inside the house, no lounge for more than two adults to sit, seating areas locked Dust sitting on windows

Complete lack of Hospitality-

Lacks any hospitality. No hello, no welcome, felt entirely unwelcome. Amanda was rude from the moment I saw her. She looked at me with disgust as soon as I mentioned my husband and baby were just behind me. Apparently babies are not welcome. Even though we specifically said we had our 15 month old on the booking. Amanda then proceeds to bark at my husband to move our car. There was no - “please can you park a little closer because we have a few more cars joining us”- Just “move your car, I always fit 4 cars in this row” despite the fact that if we parked that close our Lexus would surely get scratched by opening doors on either side. My infant was tired so he started moaning, not screaming or crying. She follows me up the stairs and knocks on my door, looks at my child like she is allergic to him and proceeds to tell me that “I must keep him quiet there are other guests”. Like I was trying on purpose to interrupt her guests. This woman has clearly never had a child or been around any children. She may as well play the Witch from Roahl Dahls book - The Witches. She really despises children that much. Amanda proceeds to tell my husband about breakfast. Because “children do not pay, paying guests have priority over him so if other senior citizens come for breakfast the child must give up his place “ and what? Eat on the floor? This was because she had limited seats. Surely she could have suggested that we come earlier or later than other guests to accommodate the seating situation that she is so ill prepared for.

That was the last straw. She was not prepared to accommodate my child at all. Nothing on the booking said NO CHILDREN. Otherwise I would not have booked at all.

We left, and went to Holiday inn express. Rooms were bigger. Much more spacious. They even made up another bed for my child.

Avoid at all costs unless you are prepared for rudeness and small...

Amanda is an absolute disgrace and should not be running a guest house!!

Don’t even know where to begin as we’ve never experienced such rudeness and irrational behavior from any hospitality business! To put it in context - 4 adults and 2 toddlers arrive late evening after over a 3 hour journey and before we even stepped into the guesthouse we received an abrupt instruction about where we need to park, no greetings or introduction to who she was, nothing. And then upon stepping foot into the reception, again no greeting or intro we instead received disdain for having youngsters with us and shocking information that Amanda could not accommodate us all at breakfast because we have children who will require seats and therefore we’d have to wait until her other guests were seated (senior citizens apparently)- all before signing in and being shown our rooms. I mean why would you confirm a booking that we made over 2 months if you cannot accommodate! She also suffered short term amnesia it seems and disregarded our phone call (she called me) following the booking to confirm that we will be bringing a child per couple and so naturally had a few questions about high chairs and breakfast options.

Obviously we felt frustrated by her alarming attitude and instead of letting it go and welcoming us she was defensive, rude and started raising her voice.

Furthermore she was horribly disrespectful to my friend and child when he was having a slight moan - as babies do when it’s late and they’re tired. Not like he was screaming the place down, she said and I quote “we need to consider her other guests”. As if to imply we need to control the child’s level of noise. As a Mother you can imagine how that went down!

We were made to feel incredibly unwelcome and treated with such unprovoked impoliteness we took the decision straightaway to go somewhere else to stay. Why ruin a weekend in a place that clearly has negative energy/vibe from the start! If you have kids than than I urge you to avoid this place, or be warned of the treatment you’ll receive.

*Please avoid and save your money, from being upset by this horrible human who has no warmness and...

To start with the good, the BnB is set in a lovely location and the garden has some beautiful spots to sit and admire the lovely view. Our room was clean and the beds comfortable, however, the toilet in our en suite has a lid that slams into your back when using the toilet and there is not way to get it to stay up! I can see that a guest mentioned this as an issue in February 2020 so am shocked a year and a half on, the lid had not been changed for something safe.

The host (gathering Amanda) was quite rude and honestly I have not been made to feel like a naughty school kid since I left primary school. We arrived 10 minutes early before check in time, but honestly had zero issues with this and enjoyed some lovely sun time in the garden. However, Amanda berrated us for not arriving at 2:30pm as stated on Booking.com. I can understand if she was frustrated with us because we were making an issue out of it, but we even said to the host 'it really isn't a problem, we were so happy relaxing in the garden', which did not seem to ease her mood.

At breakfast the next morning she offered Jam or Marmalade with the toast. My husband asked 'What type do you have', where she very rudely responded 'Jam.Or.Marmalade'. My husband only wanted to know what flavours were available and is from Austria where Jam incompases all types of fruit options.

Honestly, I felt like I was tiptoeing around the place and did not feel very welcomed. Definitely would not recommend for anyone looking for a...