Caplor Glamping & Lodges — Hotel in Great Britain

WE CHOSE THIS VENUE DUE TO GOOD REVIEWS ( PODS NOT LODGES) FOR A SPECIAL WEEKEND WITH FRIENDS. ON ARRIVAL WE LOCATED THE LUXURIOUS LODGE AND LET OURSELVES IN TO DISCOVER A DIRTY SINK, DUSTY TV AND TABLE, BROKEN WASTE BIN, NO CLOCKS WORKING AND NO HAND SOAP WHICH WAS SUPPOSED TO BE PROVIDED. THE MOST IMPORTANT ISSUE WAS THAT THERE WAS NO HEATING OR HOT WATER. IT WAS COLD. EFFORTS WERE MADE TO CONACT THE OFFICE AND EMERGENCY NUMBER WITHOUT SUCCESS DUE TO IT BEING A BANK HOLIDAY. OFFICE CLOSED UNTIL THE FOLLOWING TUESDAY. A CARETAKER NOT EMPLOYED BY THE COMPANY FINALLY ATTENDED AND CALLED OUT A GAS ENGINEER WHO ATTENDED LATER THAT EVENING BUT AS HE WAS NOT QUALIFIED HE COULD NOT FIX BOILER STATING AN ERROR CODE F28 WAS THE PROBLEM INDICATING A IGNITION PROBLEM. SPECIAL BIRTHDAY MEAL HAD TO BE CANCELLED AS WE COULD NOT ATTEND. THE CARETAKER STATED AN ENGINEER WOULD ATTEND FIRST THING NEXT DAY,FIRST CALL, BUT THIS DID NOT HAPPEN UNTIL LATER CARETAKER GAVE US TWO BOTTLES OF UNPALATABLE WINE WHICH HE STATED WERE GIVEN TO HIM FROM PRE OUS GUESTS.. HE COULD NOT ASSIST ANY FURTHER AS HE WAS NOT EMPLOYED BY CAPLOR BUT HE WAS FRIENDLY. WE ASKED WHERE WE COULD SHOWER AND HE SHOWED US SHOWERS IN THE STABLE BLOCK WHICH WE USED BUT WERE ONLY FIT FOR ANIMALS AND PROBABLY A HEALTH HAZARD. I COULD NOT EVEN SHAVE IN THE SINK IN THE LODGE AS THE SINK WOULD NOT HOLD WATER. IN OUR OPINION WE FELT IT WEAS NOT ACCEPTABLE AND REQUESTED A FULL REFUND AS THE WHOLE WEEKEND WAS SCUPPERED. WE WERE ONLY OFFERED A REFUND FOR ONE NIGHT, WE FELT A FAIRER OFFER OF TWO NIGHTS REFUND WAS MORE APPROPRIATE. THE COMPANY REFUSED ALTHOUGH ADMITTING THEY NEED TO CHANGE THINGS. THAT WILL NOT HELP US AND WE CERTAINLY WOULD NOT GO THERE AGAIN. THE ONLY POSITIVE WAS THAT THE VIEWS WERE...

We stayed at the glamping pods that advertised themselves as dog-friendly, but our experience left us disappointed. We paid in full for 3 pods including a £50 refundable deposit and an extra £90 for a wood-fired hot tub. Unfortunately, we were never given instructions on how to use the hot tub, the 1st night when we went to use it, it was cold, the 2nd night and it ended up being far too hot to even get into—more like lava than relaxing. After our stay, the owner emailed us demanding an additional £60 for "damaged bedding" simply because our dog—who was accepted as part of their pet-friendly policy—had gotten some mud on it. In our opinion, this is cheeky and excessive, especially since it's nothing a proper wash couldn't fix. If you're going to allow pets, you should be prepared for a bit of dirt. The owner then said we had not paid the £50 deposit or £90 for the hot tub, screenshots were provided the response ' let's call it quits' Overall, the lack of guidance for the amenities and the unreasonable extra charges after departure left a sour taste. I wouldn’t recommend this place if you’re traveling with pets or expecting...

We stayed at the glamping pods that advertised themselves as dog-friendly, but our experience left us disappointed. We paid in full for the accommodation, including a £50 refundable deposit and an extra £90 for a wood-fired hot tub. Unfortunately, we were never given instructions on how to use the hot tub,1st night it had gone out and was cold, 2nd night ended up being far too hot to even get into—more like lava than relaxing.||After our stay, the owner emailed us demanding an additional £60 for "damaged bedding" simply because our dog—who was accepted as part of their pet-friendly policy—had gotten some mud on it. In our opinion, this is cheeky and excessive, especially since it's nothing a proper wash couldn't fix. If you're going to allow pets, you should be prepared for a bit of dirt. Emailed then to say there was not trace of the £50 or £90 until screenshot were sent.. Then said he'd call it quits||Overall, the lack of guidance for the amenities and the unreasonable extra charges after departure left a sour taste. I wouldn’t recommend this place if you’re traveling with pets or expecting...