Eastgate Farm Cottages — Hotel in Great Britain

My feedback following our stay was as follows:

“The overall stay was lovely.

Andrew and Emily (who live on site) were very welcoming and helpful, nothing was ever a problem. The cleaner Jane also was also very nice and helpful.

Some small gripes were, the upstairs floorboards were very noisy when moving about especially for the guests below. A small TV in the bedrooms would have been nice. The games room could do with some updating. On a positive note the kitchen was fully equipped and we didn’t need to bring anything apart from food. Hair dryers were provided, plenty of towels , hand wash and toilet rolls. The welcome box of chocolates, a bottle of wine and eggs was a lovely touch. Tea, coffee and sugar was also provided. The beds were very comfortable.

The swimming pool was a big part of why we chose the cottage and facility didn’t disappoint. The kids really enjoyed it! Regrettably on a negative note, on one occasion whilst we were using the pool, shortly after entering we were told (for the first time) that swimming lessons occur on a Tuesday afternoon and that we would need to get out. This was the first time meeting the owner. She did apologise but it was very awkward. We were very disappointed (as anyone would be) but especially because one of our family members who has a terminal illness (unbeknown to the owner) to our surprise had gotten into the pool that day very shortly before and for the first and only time during our stay, so to be told to get out was a real disappointment to him and naturally to all of us! We were polite despite our feelings (even though our disappointment would have been clear) however that was the only time the owner spoke to us although we saw her a few times afterwards and we were the only guests on site.

Wasn’t a deal breaker but did leave a bitter taste in the mouth. A notice on the door would have negated this.”

The response from owner was as follows:

“Hello Thank you for your feedback. Just to update you, Emily is also an owner, and I think you met her on several occasions! The pool situation was a shame, but there is a notice in the file with all the information, stating that on Tuesday afternoon the pool is used by local children for a couple of hours. We also keep the pool open longer on a Tuesday night to compensate! The games room is really just a place where children can 'hang out', its more like a 'den' for them, and we feel if we updated it, it would become more for adults than children.... that is not our intention. Thank you for your comments.”

I’m disappointed with the response to what we thought was fair comment and also conveyed thoughtfully and meant to be constructive, as opposed to offensive and truthful. We didn’t see the comments regarding the swimming pool lessons in the welcome book and it would have made sense to have a notice on the doors to the pool where the opening times and the pool rules others were posted. Also this lady introduced herself as the owner when we were informed we had to leave the pool. We had no issues with Emily or anyone else’s behaviour and had spoken with her on a few occasions during our stay. Restrictions regarding pool access should have been included in the booking information rather than giving the impression it was open 8:30am till 7pm. The games room is advertised as such, not a “Den”. It would have been good if these details were included in the sales information so that a fully informed decision could be made before booking.

It wasn’t a cheap stay so a further insult to be treated with...

This collection of cottages is just superb and well worth the expense. Furniture, fittings and decor are all of an extremely high quality. Amazing attention to detail - everything has been carefully thought out for a wonderful holiday. The games room, tennis court, field and of course, the beautiful and spotlessly clean pool made this accommodation worth six...

Great property the first accommodation we've stayed in to have everything you need plus more. Very clean and the pool was fantastic children loved it,couldn't fault it. My wife,children & me mainly go away with my parents and sister and brother in law and rent a english cottage and I must say this was one of the best...