West Fleet Holiday Farm — Hotel in Great Britain

We've just come back from a 5 night stay at West Fleet. When we booked, I then checked TripAdvisor and panicked because of all the reviews but we didn't find anyone instilling the rules whilst we were there. We arrived a little early and that wasn't a problem, the lovely girl in the shop helped my little girl with her money when she was paying, the pool was very relaxed and no one patrolled the area at 10.30 as the previous reviews led us to believe.||The toilets were clean and well kept, it seemed like the cleaners were there at 630am and 10pm every night (the vehicle they used would possibly be worth updating because it's not the quietest to use around a site during the "silent night" hours, especially as our tent was backing onto the road).||We visited the entertainment a couple of nights, perfect for the kids. ||The shop was well stocked and well priced, I liked that the stuff aimed at kids souvenirs (key chains, magnets, postcards, teddies) was all West Fleet branded.||The booking of the swimming pool also worked well. It meant it wasn't too busy, no one came out after half an hour shouting for you to leave, it was just up to the parents to do the right thing.||Our issue, however, was with the quiet night policy. And not because we didn't agree with it - with our 3 and 6 year olds, it's one of the main reasons I booked the campsite because I knew they'd get a good night's sleep for all the exploring. ||The issue was, it was impossible to police. Our first night, we were awoken at 1am by someone swearing and shouting in a field quite a way away from us. It went on for about an hour, but no one involved called the campsite owners. As soon as they were made aware the next morning, they made the people leave so obviously that's out of their hands but not a good start for us.||Every other night, the small child in the tent next to us either cried throughout the night or was up raring to go at 6am. As well as another tent opposite allowing their children to play outside from 6.30am. Again, this is no ones fault. We would never blame the parents, never blame the child nor blame the campsite for this. ||On our last night, a family decided to use the road as a racetrack at 2am, running up and down screaming. It's also impossible to do anything about that, we weren't going to go out shouting nor ask for their pitch number or anything like that, especially with our own children a bit spooked from it in the tent.|| I just don't believe that you can advertise and offer a quiet night policy if you allow families with children under the age of say 2, because it's physically impossible and you are relying on the guests to follow the rules.||We found a select few over our stay decided to drive to the shower block, park outside and use the facilities (without being on their way out for the day). With kids running around and playing, this felt so unsafe - especially with other children walking themsleves to the shower blocks etc. It seems unnecessary and perhaps something to think about rule wise.||The park was a nice addition but I only felt comfortable letting my children use it during the afternoon. From about 6pm, it was overran with teenagers which is fine because they're enjoying their holiday but not when they're swearing constantly and laughing at my 6 year old for playing with her soft toys in the park. ||I don't want these to come across as negative criticisms, more constructive, as we did really enjoy our stay as a family, whilst also meeting lovely people from all sides and meeting...

I have been in two minds as to whether I should submit this review or not, as I can already foresee the passive aggressive response that will be coming my way judging by the way management have responded to previous comments/criticism/feedback.||However, my intent in writing this review is to provide others with my experience of West Fleet, which on the whole was actually a positive experience. Our pitch next to our friends was great, the shower/toilet block clean, kids loved the park/swimming pool, the entertainment in the evening was a laugh, even if not to everyone’s taste (bingo, quiz night, kid disco) and the young staff in the shop and bar were incredibly polite and friendly.||As others have alluded to, there are MANY rules to this campsite! My husband and I are both serving in the forces and after 21 years of being in I’m not sure that I have ever been to a military camp with more rules than this place. However, in fairness it states their policies on their website and if you missed it at that stage you are handed a 3-page double sided print out with all the rules on arrival to leave you in no doubt of their expectations.||Now I love rule, but this did seem pretty excessive. Nonetheless, throughout the duration of our stay we abided by the rules and adhered to their strict Quiet Night Policy (in own tent/bed by 2230, no noise not even a whisper!), but it did make you feel like you were walking on egg shells waiting for someone to pounce if you were to inadvertently break one their many rules, which doesn’t lend itself well to an entirely relaxing experience.||Unfortunately for my 8 year old daughter, SHE was the one to break 1 of the 31 rules (I counted!) listed under Swimming Pool Rules. She was happily playing in the pool with her 7 year old best friend when they decided to climb out the pool, stand on the edge, hold hands and jump in together. I am not disputing that a rule was broken here, however what I am truly disgusted at is the way in which my 8 year old daughter was berated by an older woman to the extent that she made my daughter cry. The woman shouted at her and told her that she was going to let everyone stay in the pool for an extra 10 minutes (beyond their allotted time), but because of my daughter “misbehaving” she had not only ruined it for herself, but for everyone else in the pool as now EVERYONE had to get out! There was no gentle reminder of the rules, no first warning given or no asking to speak to the parents to ensure we enforced the rules with the kids….there are ways and means of dealing with things and this was definitely not it!||Like i said at the beginning, we did have a great time with our family and friends…..it is just such a shame as this incident has left such a bitter taste in our mouths that I would be reluctant to return or...

My honest review of West Fleet.|We stayed as a family on two separate pitches and we had a good stay with our grandchildren. The pitches are fab and large, you definitely don’t feel like you’re on top of each other. Plenty of room for the kids to play outside too. Great location , lovely walks, quiet in the evening and I thought the 10.30 cut off was acceptable and everyone we were around respected that. Kids loved the pool and kids evening entertainment.|We all felt relaxed and safe.|For a small shop it was well stocked either a bit of everything , plus a bit more.||The Ladies Showers/toilets were very clean and hubby said the men’s were the same.||You are given the rules when you check in and when I first read a few reviews I thought “wow” however they are there to make everyone’s experience a good one, so don’t read to much into that.||A few things I thought could be tweaked to make guests experience better ..||The food was under average and over priced , small portions and lukewarm warm. One evening my husband and I ordered food for ourselves and our four grandchildren , the meals were brought except one. The guy did say sorry and said he had dropped my grandsons pizza on the floor and he would have to make another. 15 mins later it came out after everyone had eaten theirs . Personally I would have expected a refund on the pizza or a Fred pudding for my grandson but nothing.|For what you pay the portions could be better 12 chips on an adult meal wasn’t enough.||I thought it was sweet that a daughter obviously of family working there was helping out in The Barn , however I was shocked when I went to the bar to order alcoholic drinks that she was going to serve me and asked how she could help. She only looked about 11 and I told her she couldn’t serve me alcohol as she was under 18 , with that a young man nodded her to go to the kitchen . ||The kids park could do with a revamp plenty of space around it which could be utilised more.||I would have expected free WiFi in The Barn at least , the majority of places have it in the complex . If you then want WiFi on your pitch you could purchase it.||We did have to pay a bond a £20 bond per adult which I felt was a little odd as we were a family not a group however we’re not ones to be naughty so to speak so we went with that. The bond gets refunded at the end of your stay.||Overall we had a lovely time and a lovely clean site where it was quiet in the evening despite it being August. Setting expectations for guests at the start of their holiday with the 10.30pm cut off definitely works. No-one wants to be kept awake or woken in the early hours anyway ? ||A few tweeks here and there to improve guests experience would make it even better .||We will stay again and would recommend to...