Windsor Hotel & Bar — Hotel in Great Britain

We arrived on a Sunday, around 4:30pm after a 5 hr drive to be told that there was no chef. We then went looking for food to go, on a Sunday evening. We were however given a single floor cottage, which we thought was very generous. However, there was no hot running water for the shower. We decided that we could cope, for one night, imagining that it must have been used by the accommodation above us. Following a muddy mountain biking session the next day, we were again to find no hot water for the shower. Dirty as we were, dressed in saturated clothing from riding all day, we did not feel it was appropriate to enter the hotel, so we used cold water instead. The rooms were clean, and quite well presented but the externals and area around the hotel could do with grass-cutting/ cleaning up. When I went to drop the keys and check-out at 9:45 am the next morning, there was no one at the desk or in the bar to speak to. This hotel has great potential as it’s clear a big effort has been made on things like interior decor, but our stay was compromised by the absence of the basic requirements….food and hot water. Improvement needed. When reporting the hot water issue by phone, after departing, the person I spoke with said they would report it to maintenance, but there was no apology (if indeed this person was responsible for giving one). On the basis of our first stay, I can’t...

We stayed for 1 night with our 7 year old and upon arrival we were left feeling like more of an inconvenience than a welcome guest. The man at the desk knew nothing about us staying there so we had to wait for another person to arrive who wasn’t any more welcoming than the first and we headed to our room feeling quite put out. The room itself was clean and felt newly decorated. The beds were very wobbly and quite uncomfortable. We were told breakfast was from about 7am and if we wanted a cooked breakfast it would be extra and that would be available from 8am. We went down at 8am and the bar area was in darkness with no sign of anyone. There was a table with 4 crumpets and a few croissants on a plate, a few boxes of cereal and a bit of juice. The coffee machine was off and the water urn was also switched off. We had to rummage through the drawers with another guest to try and find some coffee which seems slightly ridiculous. Somebody showed up and seemed to be cleaning but she made no effort to offer and help until we asked for some water to put in the coffee machine and also some cups. All in all I we felt like the staff couldn’t care less about paying guests and we felt very uncomfortable. We will not be returning nor will we be recommending to...

We arrived at the hotel only to be told that the bar and restaurant were closed for refurbishment but we had been given no prior warning. The main entrance was closed and we had to use the fire exit to access our room. We came back one day, the fire exit was closed and there weren't any staff there, so we couldn't get in to our room. It turns out that the Windsor Hotel & Bar is a community run facility. This is a very good thing, but they should be upfront about it on the website so that guests can be prepared for things being less professional than you would expect from a commercial property. The staff were very friendly, but you would not describe them as professional. Our room was clean, bright and spacious. The hotel is very well situated for Bike Park Wales, the Brecon Beacons and surrounding attractions. The train station is a five minute walk, providing access to the pubs and restaurants in Merthyr. This is necessary because there are no other hospitality venues within walking distance of the hotel. I would recommend staying here because it is good for the local community, but do so with...