La Mon Hotel & Country Club — Hotel in Ireland

Santa Carvery a total shamble from we entered the hotel until we left. Booked for 4 adults and 2 infants including a baby 10 months old. Attended yesterday for the 4 pm sitting. We queued to get into reception when we eventually spoke to a receptionist said just to through them 2 doors and you will see the dining room!!! Would have been handy if you had of placed a sign post outside letting know that you could have went through a separate entrance to gain access - especially with COVID restrictions - worthy of note at no stage where we ask for our COVID passports. When we entered the dining room there was no one to great us - we stood about for several minutes hoping that two of the senior members of staff would have approached us - but no. We spoke to a young member of staff and she approached the senior staff who checked a list and she then showed us to our table. We asked for a high chair which she kindly got us and then proceeded to walk away. We asked her how did it operate to be told starters in the middle and the main meal is over there. No mention of kids food or drinks I asked how to obtain a drink and was advised that we could fill out a slip or go to the bar - for ease of reference I went to the bar to be told that they were extremely busy and just to fill out a slip - management need to get organised rather than standing talking and brief junior staff. The food was terrible we went for starters mainly fish - which was full of bones. There was several egg mayo which had been well picked over and certainly wasn't appealing. There was two bowls with fresh fruit however they were almost empty with a few grapes, few pieces of apple and several melon balls - no floor staff ensuring that the food was refillled!!! Went for our main meal which was totally and utterly disappointing the vegetables were rough and ready the sprouts were tasteless. The cream potatoes and roast potatoes were not fit for purpose and the gravy and cocktail sausages appeared to have been spiced with fennel. The stuffing was loose with a few cranberries. In fairness the roast beef was nice and the turkey was fine. The yorkshire puddings were soft and sticky you certainly would have cut them with a knife. The presentation was very poor. Please note that the table was not cleared in between courses we had to clear our starter plates to another table ourselves. A good selection of puddings however the waitress needs to learn about presentation and not basically slap the food onto the plates and at one stage was going to use the same serving spoon for different selections. She had no clean utensils so she had to go to the kitchen to get clean ones and no one else there to help her!!!!!!!! No offer of tea or coffee meant to be 5 courses definitely not it was like a cattle market - LETS GETS A MUCH MONEY AS POSSIBLE AND DON'T CARE HOW WE TREAT PEOPLE OR THE SERVICE WE PROVIDE. Santa was horrible didn't interact with the kids and certainly didnt go round the tables walk around the floor with a sack over his shoulder stinking of stale smoke. He walked past our table on at least 8 occasions and never stopped once on leaving the dining room we actually had to go to him to get a present - really great impression for a young child. The bouncy castle wasn't supervised and kids were allowed to run wild - for the price that was charged and the number of kids there you could certainly have had several bouncy castles for different age groups. The two young girls doing face paints and balloons were pleasant. At one stage older children actually turned off the bouncy castle and let it collapse the young girl from the face painting actually managed the situation very well - however for up to 40 to 50 kids to be in the room and only two members of staff and no supervisory staff wasn't acceptable!!! It is also worthy of note that during our 60 mins in the restaurant at no stage was the utensils at the kids food bar or the starters changed by staff - surely with COVID these should have been replaced regularly. NOT...

My husband and I wanted to have a great New Year holiday somewhere in Belfast and photos of La Mon hotel appealed to us. It looked so posh and beautiful that we decided to go for it and spend more money than usual to have a relaxing and enjoyable time. We paid 313 euro for 2 nights with breakfast included and access to the country club, which supposed to be good based on pictures ad reviews. When we arrived the place did look good from outside and inside at the reception area, a guy at reception was nice and friendly to us. All the good things finished here... The disappointment has begun once we got into our room. The room is big enough but with very old furniture and no character to the room; towels, which supposed to be white and soft were grey enough and worn. So what, that luxury 4 stars hotel, which charges 313 euro for 2 nights can't spend some money to get new towels?? Pillows were very thin and hard as a rock, it was so not comfortable to sleep on them. Our room wasn't cleaned properly after someone before us: One towel had red fresh stains very reminding blood A cup was dirty and not washed from inside Someone's hair was found in the bathroom... A cleaning lady came in due to this issue, didn't apologise even once, started to defend herself saying that it wasn't her who cleaned the room... When she brought a clean cup, again, instead of apologising, she showed the inside to me with irony, as saying-'Is it clean enough for you now? and left...So Rude! We wanted to have a rest during the next day and thought that our room will be cleaned while we are having breakfast. Considering that this is what's happening at all hotels around the world and I travelled enough to judge, also they had a few cleaners working at the same time. But our room was cleaned neither during breakfast time nor during our time at the country club...So we lost any hopes on cleaning the room and decided to have some rest, which was impossible as our room was in front of a cleaners room and they were chatting and laughing all day long without any consideration. Then around 2 pm, I could hear our door is opening and how shocked I was to see that a cleaner didn't even knock the door before entering the room!!! What nonsense. We were both sleeping, so we had to push ourselves and get out of the room that they can just clean it, and this is the rest you are getting at this hotel?! Next, the country club-the worst country club we've ever been to! You have to pay for everything extra: for coffee/tea, for a locker, for a swimming cap, which you have to wear in the swimming pool, but listen as it's becoming more interesting...they didn't have any caps to provide!!! how you supposed to swim in the swimming pool with that ridiculous rule?! We still tried the swimming pool and I wish we didnt....temperature of water was freezing and the floor was slimy, disgusting. When the last time was it cleaned? Another drawback of the country club: Steaming room (hammam) stank from the inside, seats are made from plastic (they supposed to be made from tiles), the door of a steaming room makes a noise like someone is being murdered (very loud and unpleasant). There are no seats next to the swimming pool to seat and relax. There is only one shower in the swimming room area and it didn't work even though they have a sign next to it saying that you have to take a shower before going to the swimming pool :) And the last and the most upsetting is how rude was their lady at the reception when I called her on the next day after our check out and said that we left our Bose (expensive) phone charger. She didn't ask our room number, our names, she didn't check anything, but just said that if they found it we would be called and because we were not called- they didnt find anything. On my request to double-check as we are 200% sure that we left it on the wall, she said that she trusts her personnel and she can't help us...That's it. Someone from their place took our charger and this woman didn't even want to check if it was...

The single worst hotel experience I have ever had either alone or with my wife and daughter.

At 11pm we had to contact the reception due to noise coming from our next door neighbours room. The screaming sounded like children where being seriously hurt, the smell of cannabis was so bad it could be smelt in the hallway and in our room which was also coming from that room. The night shift manager eventually came down where we could hear him tell the occupants of the room that it was our room that complained. We're heard him say it as clear as crystal. This left my 10 year old daughter absolutely terrified, she wanted to leave straight away, and only for me having a pint of Guinness and my wife having a cocktail we would have left then and there. Instead, I had to sit up all night to reassure my daughter that no man was going to break in to our room for revenge for us complaining. It's the only way we could settle her enough for her to sleep. Even with that, my wife and her tossed and turned, wakend up throughout the night while I sat on the chair to allow them to get some sort of rest. If you do go, have a look at the tiles just above the swimming pool water line, there is a thick layer of scum the entire way round the pool, this obviously comes from the pool not being physically scrubbed clean. My best guess is, when people use the sauna etc they just come straight to the pool, without showering in between. It should be made mandatory that when I use the steam room, you must get a shower before I enter the pool, the layer of scum is so thick you can scratch your name in it. I did intact scrape it with the locker key that I had to keep hold off in my hand. As soon as my wife asked me what it was I scraped it, then told her and my daughter to get out of the pool. My daughter then informed me of a sticking plaster on the bottom of the pool, I didn't believe her at first, however she showed it too me on our way to get out of the pool. I couldn't believe it. When I go swimming in general, I leave home with swimming shorts in underneath my tracksuit bottoms. So it's quick and easy when I get there, so I didn't really catch on to this untill it came to getting changed in to dry clothes. There is nowhere to change in privacy in the male change area. I find this deeply uncomfortable in this day and age. While myself am 45 years of age, I do not feel in anyway comfortable getting changed with anyone in view. I especially find it very uncomfortable when naked men are walking around with nothing on at all with children present. Perhaps that is just me, however. My experience in the changing rooms shocked me. To me, children shouldn't be seeing this, and in my opinion, NOBODY should be seeing young children except there parents while assisting them to dress.

The receptionist who welcomed us was excellent in her manners etc. I do not agree with nor understand the £50 holding fee..... The bar man who got us our drinks and made my daughter 2 mock-tales was excellent and very friendly. The main dinner was poor, the desert was truly horrible. Choc cake and ice cream.... Usually I love that, except it had a dark chocolate topping which was disgusting. Had I known it had any dark chocolate I'd have made another choice. So, after being forced out of the pool due to wanting to remain healthy and un-sick, the dinner left me very underwhelmed, the desert left me really frustrated topped off by drugged up very noisey neighbours and night manager potentially putting my family at risk by informing them on who complained, getting no sleep what so ever. It's safe to say you couldn't pay me to go back to la Mon, if I could I'd remove all 4 of their stars. I have emailed them demanding a refund so we will see how that goes. Please do not waste your money, over £200 for all of the above. I could have saved that money and had a better and safer time in my local...