Americas Best Value Inn and Suites Aberdeen — Hotel in Aberdeen

First, the bright spot--

The room was clean. Really, very clean. I credit the cleanliness entirely to the stellar work ethic of the housekeeping staff, and don't think it actually has anything to do with anybody involved in managing this establishment.

The "continental breakfast " consisted of no coffee, watered down juice, two questionable cereal bins (I'm not even sure what the contents of one of them was), and a very dirty waffle maker with batter out of a spigot. When I asked for fruit or yogurt, as is advertised on the hotel's site, I was not only told 'no' but was mocked by the same rude man who had checked me into the room the night before for having expectations of his hotel to have the things they advertised.

The room key ceased to work repeatedly. Again- the man at the front desk, who is possibly the only employee of the office, was pretty condescending about the room key, and indicated twice that I just didn't know how to use the key (despite having used it successfully a few times before it quit working for no reason at all).

On my last of 3 nights in the hotel, I was given new neighbors in the form of a fraternity football watching party. I called them and asked them to be quiet twice before calling the desk. The same fellow went to the room and asked them to be quiet- but when they offered to move to another room where they wouldn't disturb anybody, he refused to move them without charging them again. They told him they had no intention of being quiet - and he did nothing. Their party ran until well after 2 AM. When I confronted him about his refusal to take any action the following moment at check-out, he was extremely dismissive and indicated that he has no power to comp rooms or rearrange guests, despite being the manager; when I asked for the phone number of the owning entity, I was given a card with the booking information and told that he wouldn't give me a number for the owner. Of course- that's not a complaints line. That's just booking, which he was surely well aware of.

Next time I visit family in Aberdeen I'll stay in another city to avoid booking at this hotel again. It's a shame, because with a little attention to customer service (or the firing of the employee running things), it could be...

On July 23rd around 6 PM, I stopped at America’s Best Value Inn in Aberdeen, Mississippi while traveling. Upon entering the lobby, I was met by a man in a t-shirt and shorts standing in the lobby—not behind the counter—who did not appear to be an employee. After waiting a moment and seeing no one else, I asked if he worked there. His response was sarcastic: "No, my job is just to stand here all day." Then he went behind the desk.

I informed him I needed an ADA-accessible room for two adults. He glanced outside and saw my service dog (a German Shepherd) in the car and immediately said, "You mean ADHD?" I was stunned by the joke, which was completely inappropriate. He then stated there would be a $100 pet fee.

I explained my dog is a trained service animal and not a pet. He replied, "We require paperwork. We don’t allow pets." I tried to clarify further, but he interrupted again repeating that paperwork was required. I reminded him that under federal law, service dog owners are not required to carry or present documentation. When I asked for his name, he responded, "I don’t have to provide paperwork either." (Frank Russell)

At that point, I left. This was not only a clear violation of ADA guidelines, but the sarcasm and dismissiveness were unprofessional and offensive. Travelers with disabilities deserve respectful and lawful treatment. I would not recommend this location to anyone—especially those traveling with a...

On July 23rd around 6 PM, I stopped at America’s Best Value Inn in Aberdeen, Mississippi while traveling. Upon entering the lobby, I was met by a man in a t-shirt and shorts standing in the lobby—not behind the counter—who did not appear to be an employee. After waiting a moment and seeing no one else, I asked if he worked there. His response was sarcastic: "No, my job is just to stand here all day." Then he went behind the desk.||I informed him I needed an ADA-accessible room for two adults. He glanced outside and saw my service dog (a German Shepherd) in the car and immediately said, "You mean ADHD?" I was stunned by the joke, which was completely inappropriate. He then stated there would be a $100 pet fee.||I explained my dog is a trained service animal and not a pet. He replied, "We require paperwork. We don’t allow pets." I tried to clarify further, but he interrupted again repeating that paperwork was required. I reminded him that under federal law, service dog owners are not required to carry or present documentation. When I asked for his name, he responded, "I don’t have to provide paperwork either."||At that point, I left. This was not only a clear violation of ADA guidelines, but the sarcasm and dismissiveness were unprofessional and offensive. Travelers with disabilities deserve respectful and lawful treatment. I would not recommend this location to anyone—especially those traveling with a...