Denali Park Hotel — Hotel in Alaska

Toxic and Horrible management/owner.||Don't stay here just on knowing how they treat their staff.||Most of their staff is college kids from other countries that apply through Interexchange program to come work in the US for the summer. Their work visas are tied to the place they work so they can't just quit and leave easily.||Cheri the manager and Mickey the owner know this so they hold some of their wages until they fulfill their contracts not as a nice bonus at the end of the season so they can use it against them. Towards the end of their contract Cheri tries to do just about anything to get them to quit so they don't have to pay them their wages that they withheld and it's $3 from every hour so that's a big loss in pay.||Cheri verbally abuses the staff knowing they don't have any other place to go, no transportation to leave, The staff have to provide their own food, Pay for the awful housing they put them in. When the staff confronts them they are told if they don't like it they can leave! But How??? Where??? This place is rural. The closest airport is 120 miles away. They have no vehicle and their home is in another country. And they also won't get the rest of their pay. They are trapped and have to put up with the abuse.||If you keep reading the other reviews there a few more from past employees and also one from a guest who witnessed how she treated the staff and refused to stay.||There has to be good reviews from guest because if she treated them like her staff nobody would stay there and she wouldn't have a job but let me tell you I have witnessed the minute they walk out of the lobby she is saying horrible things about them as well. The guests that actually have seen her true character and wrote about it believe them! It is the truth!!! I have seen her treat her staff and some of the guests terrible!||I finally had enough and went and talked to the owner, Mickey, and he said he didn't want to hear about it and refused to listen. Come to find out he treats them just as aweful.||Also when you start work, in your employee packet is a paper that says the buildings are very old and full of Asbestos. They must have to legally warn their staff about this but obviously don't warn the guests. So you will be staying and sleeping in a room that has Asbestos.||If you do decide to stay here have a walk back to where the employees stay and check out their housing/bathrooms/and kitchen area. It's terrible!!!||There are plenty of wonderful places to stay in the area. Pay a bit extra and stay there. Aurora Lodge, Denali Lakeview Inn, Totem Inn, White Moose, and more. There are also lots of VRBO and Airbandb. All of these places are around the same area as Denali Park Hotel so what other guests have reported as seeing moose and being out of the noise you will get the same experience at one of the other places. Denali lakeview Inn is just down the road and it is has a lovely lake view. The other accommodations are only a mile or so from this place as well so if you were going to see Moose here you will see it...

Avoid this hotel at all cost. Sherry the General Manager was incredibly rude, unprofessional, and physically aggressive toward my wife.

Upon arrival I was speaking to the nice receptionist and informed her that I had two dogs with me. Sherry abruptly burst from her office and very loudly informed me that I had missed the fine print buried under the convoluted “Rates” tab of their website that stated only one dog was allowed. When I asked if I needed to pay a second pet fee Sherry was verbally abusive and yelled about how dogs have been destroying their rooms and such. I asked if I needed to find another place to stay the night and she said no, but the dogs cannot be left unattended in the room even though they would both be in crates (we have a 10lb shih tzu and a 30 lb brittany spaniel, not exactly a large destructive duo). When I informed her that we needed to leave the dogs in their crates to go to my wife’s birthday dinner reservation Sherry again exploded with rage and told us we would need to leave without a refund. Sherry then proceeded to physically push the door of the lobby closed as my wife exited so that the door contacted my wife on the way out.

Totally unacceptable behavior from an adult in any profession. Sherry should be reprimanded immediately by the owner of the hotel and no self-respecting guest should make a reservation until then.

Response to the owner: Hi Sherry, it’s nice to hear from you again. I’m sure the dozen other reviews (from both customers and employees) about your hotel that mention you by name are also “outlandish”? Perhaps you should take my very calm advice about updating your website so that potential guests don’t book expecting a “pet friendly” hotel. Maybe then you wouldn’t be so aggressively frustrated with what I assume is a common issue for you given your reaction. Most of your guests probably travel a long way to stay in your hotel so I imagine informing them of your actual pet policy ahead of time would save all parties a lot of frustration.

You absolutely were incredibly unprofessional, profoundly rude, and very aggressive. I have never been followed out of an institution by a shouting “manager” before in my life. Eventually you’ll accumulate enough of these reviews to go out of business I’m sure.

I stand by my initial review and warn anyone from staying at this hotel due to the danger of ending up in an interaction with Sherry the...

Pros:|Close to everything|Comfortable beds|Parking|Super friendly staff||Cons |Dated rooms||Check in was fairly easy. We arrived early. Our room was not ready, but we were able to rent bear spray as soon as we arrived. Renting the bear spray is free as long as you return it. We were in room B3. This room is in the row next to the check-in lobby. When we checked in, they were able to assist us with any questions we had. They have cofee and tea in the check-in area. If you need to use a toaster, they also have one there. ||The room: |As I said above, it was dated, but a good place to get some rest after a long day of hiking in Denali National Park. The beds were comfortable and everything was clean. The room did have a fridge and a microwave. We asked for an iron and an ironing board and it was provided.|| The restroom is small, but the sink is outside the restroom door. This works well when you are traveling with friends as you can shower and not Hold up anyone else from using the sink. The shower had hot water at all times. Water pressure was OK. The room also came with the TV. We didn't really watch it. I was surprised how dark it got in the room once we closed the shades. During the day, we did keep the shades open to let some light in. Do be aware the other people can see you, but we can also see the wildlife. We didn't see any big animals, but we saw plenty of bunnies and squirrels around the hotel. ||Parking is available on site and is pretty ample. The hotel is about 15 minutes from Denali national Park. It is about 10 minutes away from food. There is one restaurant the opposite direction of Denali that is by about five minutes away called 49th State brewing. It was probably one of our favorite. ||Just FYI, there is a lake called Otto lake on the same street as the hotel, but you do have to either walk down or drive down to it as it is surrounded by other businesses and homes. There is a public park and a pier. We did spend some time there and noted that people were kayaking, canoeing and swimming. In July, the lake water was not cold.|Overall, don't expect luxury. Expect a clean, comfortable hotel room where you can shower and get a good night sleep. Expect super friendly staff that are more than willing to help and answer...