Denali RV Park & Motel — Hotel in Alaska

I rarely leave negative reviews. But I feel obligated to help the next person avoid this place at all costs. Overall, the staff was inattentive and unconcerned with providing what they advertise. I called the motel desk the morning we were arriving and they confirmed the room I paid for with two full sized beds was ready and waiting. However, when we arrived a few hours later, I was told they gave our room to someone else. We were placed in a much smaller room with only one full sized bed and one twin sized bed for our 4 day stay. The room was musty smelling, poorly lit, outdated and looked nothing like the pics posted on their website. We also returned to our room after a wonderful day at Denali Park to a strong smell of sewage coming from somewhere in the bathroom. Our room had no complimentary bath soap or shampoo (as advertised) and we were short a towel and wash cloth. When I asked the office manager for towels and a wash cloth, I was told there were none available. I would have to wait. The next day, the same problem…no towels available. I finally found cleaning staff and asked for what I needed. It took some time but I finally got soap and towels. But the best part is: the owner purposely came out of her office at checkout to scold me for “harassing” the cleaning staff for supplies after her office employees repeatedly ignored my requests! I’m not sure what their business motto is but hospitality and customer service is not part of it. I would discourage anyone from staying here. Don’t waste your money, find someplace that cares about their guests and actually delivers what...

2024 Update. Stayed four nights. Park is under new management/owners and this was their first season. They are now in the process of becoming affiliated with KOA. Improvements are being made - nice dog park, Play ground, adding gravel and leveling sites, and replacing most of the wooden picnic tables. Bath/shower house has individual rooms with toilets that appear to have been recently renovated. Laundry is $7 total - $4 for wash and $3 for dry. Same machines as in 2019 and then they were new, they are definitely NOT NEW now but they worked. Showers take tokens; one token equals six minutes and they tokens were free at the front desk. WIFI is available but we used Starlink. 2019 - Tons of PROs for this park. The price is very reasonable; we got a full hookup that included cable tv. Our site was level and clean; had shade and a picnic table. Nice dog walk as well. Cleanest showers/bathrooms we've seen. I like the private concept - one room with sink, toilet and shower. You do have to pay $4 for 6-mins but they explain why this is and it makes sense. The laundry room was clean and per the advertisements, their machines were very efficient. Gift shop and staff were A+. I'm giving this 4 and not 5 stars due to the wifi. So many parks we stay at advertise free wifi. Well it is free, if you can reach it (we could and usually had three bars) but nothing would load. This can be caused by someone closer to the router streaming video. So, you see a strong signal but there is no band width left to do anything. We would definitely stay at this park again if we're...

We stayed two nights after our visit to Denali National Park. In hindsight, we could have easily stayed here and drove to park each day as it isn’t too far away.||Checkin was seamless and everything worked well at our site. The bathrooms were clean. We did not use the laundry.||There is a hiking trail that starts at front of the property. I hiked it up to a ridge and then followed the ridge up and up. I probably hiked 3 miles and could have gone higher. The rain and clouds blocked any views in the distance.||My only complaint (and unfortunately common on this trip) is the site we were given. I was told to book early and I did. I also paid early. And doing so two months early got me a small, unlevel site crammed up against the bathroom house. I had the noise and smell for two days. And there were open sites available. If you are going to charge me the same as everyone else, and take my money early, I deserve a site like...