Surprise Valley Hotsprings — Hotel in Alturas

Hello. I must preface this review with this: I have never written a negative review about an establishment. However, I cannot draft a positive one for Surprise Valley based upon the fact that due to a reservation error, my wife and I never got to experience it. I made our reservations on December 27th for a three day trip in April. I received a confirmation and room number after submitting my credit card info. Just like I have done dozens of times before for other vacation or business stays We drove the 3 hours from Reno to get there, excited for a little getaway. When we arrived, however, there was no reservation or room for us and the hotel was BOOKED. Though I had the receipt with the confirmation and room number for the specific dates listed, it was a no go. The after hours attendant told us that "technically we were supposed to call afterwards to confirm the reservation, "you know like everywhere else (meaning LITERALY NOWHERE ELSE) does when booking online. He was adequately flustered and apologetic, and he said that this has happened several times in the past. He took copies of our info and told us there was nothing he could do, but that he would let the owners know and that they would probably make it right with us. Well. Nearly 2 weeks have passed and no word from the owners and a phone that is never answered it seems. So here is my suggestion. If you have had repeated reservation errors due to a poor scheduling system, FIX THE ISSUES. If your staff passes on an issue for you to resolve, RESOLVE IT don't just blow someone off. We had to find different accommodations in Alturas that night after driving all day and only luckily managed to find a decent Air B&B in Oregon (at much higher cost) to at least salvage our trip. I know that accidents happen, but not following through with folks who made the effort to patronize your business...

Hello. I must preface this review with this: I have never written a negative review about an establishment. However, I cannot draft a positive one for Surprise Valley based upon the fact that due to a reservation error, my wife and I never got to experience it. I made our reservations on December 27th for a three day trip in April. I received a confirmation and room number after submitting my credit card info. Just like I have done dozens of times before for other vacation or business stays We drove the 3 hours from Reno to get there, excited for a little getaway. When we arrived, however, there was no reservation or room for us and the hotel was BOOKED. Though I had the receipt with the confirmation and room number for the specific dates listed, it was a no go. The after hours attendant told us that "technically we were supposed to call afterwards to confirm the reservation, "you know like everywhere else (meaning LITERALY NOWHERE ELSE) does when booking online. He was adequately flustered and apologetic, and he said that this has happened several times in the past. He took copies of our info and told us there was nothing he could do, but that he would let the owners know and that they would probably make it right with us.|Well. Nearly 2 weeks have passed and no word from the owners and a phone that is never answered it seems.|So here is my suggestion.|1. If you have had repeated reservation errors due to a poor scheduling system, FIX THE ISSUES.|2. If your staff passes on an issue for you to resolve, RESOLVE IT don't just blow someone off.|We had to find different accommodations in Alturas that night after driving all day and only luckily managed to find a decent Air B&B in Oregon (at much higher cost) to at least salvage our trip.|I know that accidents happen, but not following through with folks who made the effort to patronize your business...

Hello. I must preface this review with this: I have never written a negative review about an establishment. However, I cannot draft a positive one for Surprise Valley based upon the fact that due to a reservation error, my wife and I never got to experience it. I made our reservations on December 27th for a three day trip in April. I received a confirmation and room number after submitting my credit card info. Just like I have done dozens of times before for other vacation or business stays We drove the 3 hours from Reno to get there, excited for a little getaway. When we arrived, however, there was no reservation or room for us and the hotel was BOOKED. Though I had the receipt with the confirmation and room number for the specific dates listed, it was a no go. The after hours attendant told us that "technically we were supposed to call afterwards to confirm the reservation, "you know like everywhere else (meaning LITERALY NOWHERE ELSE) does when booking online. He was adequately flustered and apologetic, and he said that this has happened several times in the past. He took copies of our info and told us there was nothing he could do, but that he would let the owners know and that they would probably make it right with us.|Well. Nearly 2 weeks have passed and no word from the owners and a phone that is never answered it seems.|So here is my suggestion.|1. If you have had repeated reservation errors due to a poor scheduling system, FIX THE ISSUES.|2. If your staff passes on an issue for you to resolve, RESOLVE IT don't just blow someone off.|We had to find different accommodations in Alturas that night after driving all day and only luckily managed to find a decent Air B&B in Oregon (at much higher cost) to at least salvage our trip.|I know that accidents happen, but not following through with folks who made the effort to patronize your business...